OPT Director Of Client Experience Jobs
Director of Client Experience roles on OPT require demonstrating leadership in customer strategy, retention, and cross-functional team management. Your 12-month OPT window, or 24-month STEM extension if your degree qualifies, gives you a realistic runway to land and grow in senior CX leadership.
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Get Access To All JobsAt T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
The Client Experience Analyst supports the U.S. Intermediaries (USI) Digital Client Experience team by analyzing advisor interactions across digital channels and translating data-driven insights into actionable recommendations that improve the advisor experience. This role serves as a subject matter consultant for advisor-facing digital tools and services, leveraging web analytics, voice-of-client feedback, and business knowledge to identify opportunities for improvement, support product enhancements, and drive increased engagement.
The analyst partners closely with product owners, technology teams, sales support teams, and business stakeholders to evaluate advisor journeys, optimize digital experiences, support issue resolution, and ensure the successful delivery of advisor-focused enhancements.
Responsibilities
- Analyze advisor behavior and digital experience performance using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, and other data sources to identify trends, opportunities, and client experience improvements.
- Develop and maintain dashboards, reporting, and performance metrics that provide actionable insights to business stakeholders and leadership.
- Translate quantitative and qualitative data into clear recommendations that improve advisor engagement, satisfaction, and operational efficiency.
- Evaluate advisor journeys, including login and registration, onboarding, and service experiences, and identify opportunities to optimize digital interactions.
- Partner with product owners, UX teams, and technology teams to define requirements, write user stories, prioritize enhancements, and support Agile delivery activities.
- Conduct testing and user acceptance activities to ensure solutions meet business needs and deliver the intended client experience.
- Monitor advisor feedback and sentiment, design and administer surveys, and leverage voice-of-client insights to inform decision-making and continuous improvement efforts.
- Serve as a subject matter resource for advisor-facing tools and services, partnering with sales support and operational teams to troubleshoot and triage advisor issues.
- Collaborate with cross-functional stakeholders to support the delivery of digital experience initiatives, enhancements, and process improvements.
- Build strong relationships with business partners and communicate insights, recommendations, and project progress to influence decisions and enhance the advisor experience.
Qualifications
Required:
- Bachelor's degree or equivalent combination of education and relevant experience.
- 2+ years of experience in digital analytics, client experience, product analysis, marketing analytics, or a related discipline.
- Experience using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, or similar platforms.
- Experience developing dashboards and performance reporting.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to translate complex data into clear business recommendations.
- Experience working with cross-functional teams, including technology, product, operations, and business stakeholders.
- Strong written and verbal communication skills.
Preferred:
- Experience supporting advisor, wealth management, financial services, or intermediary distribution businesses.
- Experience participating in Agile delivery teams.
- Familiarity with user story development, testing, and user acceptance validation.
- Experience analyzing client journeys and digital experience performance.
- Knowledge of customer experience measurement methodologies and voice-of-client programs.
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
- $69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers
- $76,500.00 - $130,000.00 for the location of: Washington, D.C.
- $87,000.00 - $148,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
The Client Experience Analyst supports the U.S. Intermediaries (USI) Digital Client Experience team by analyzing advisor interactions across digital channels and translating data-driven insights into actionable recommendations that improve the advisor experience. This role serves as a subject matter consultant for advisor-facing digital tools and services, leveraging web analytics, voice-of-client feedback, and business knowledge to identify opportunities for improvement, support product enhancements, and drive increased engagement.
The analyst partners closely with product owners, technology teams, sales support teams, and business stakeholders to evaluate advisor journeys, optimize digital experiences, support issue resolution, and ensure the successful delivery of advisor-focused enhancements.
Responsibilities
- Analyze advisor behavior and digital experience performance using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, and other data sources to identify trends, opportunities, and client experience improvements.
- Develop and maintain dashboards, reporting, and performance metrics that provide actionable insights to business stakeholders and leadership.
- Translate quantitative and qualitative data into clear recommendations that improve advisor engagement, satisfaction, and operational efficiency.
- Evaluate advisor journeys, including login and registration, onboarding, and service experiences, and identify opportunities to optimize digital interactions.
- Partner with product owners, UX teams, and technology teams to define requirements, write user stories, prioritize enhancements, and support Agile delivery activities.
- Conduct testing and user acceptance activities to ensure solutions meet business needs and deliver the intended client experience.
- Monitor advisor feedback and sentiment, design and administer surveys, and leverage voice-of-client insights to inform decision-making and continuous improvement efforts.
- Serve as a subject matter resource for advisor-facing tools and services, partnering with sales support and operational teams to troubleshoot and triage advisor issues.
- Collaborate with cross-functional stakeholders to support the delivery of digital experience initiatives, enhancements, and process improvements.
- Build strong relationships with business partners and communicate insights, recommendations, and project progress to influence decisions and enhance the advisor experience.
Qualifications
Required:
- Bachelor's degree or equivalent combination of education and relevant experience.
- 2+ years of experience in digital analytics, client experience, product analysis, marketing analytics, or a related discipline.
- Experience using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, or similar platforms.
- Experience developing dashboards and performance reporting.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to translate complex data into clear business recommendations.
- Experience working with cross-functional teams, including technology, product, operations, and business stakeholders.
- Strong written and verbal communication skills.
Preferred:
- Experience supporting advisor, wealth management, financial services, or intermediary distribution businesses.
- Experience participating in Agile delivery teams.
- Familiarity with user story development, testing, and user acceptance validation.
- Experience analyzing client journeys and digital experience performance.
- Knowledge of customer experience measurement methodologies and voice-of-client programs.
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
- $69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers
- $76,500.00 - $130,000.00 for the location of: Washington, D.C.
- $87,000.00 - $148,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
See all 141+ OPT Director Of Client Experience Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Director Of Client Experience Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Director Of Client Experience
Lead with retention and revenue impact
Directors of Client Experience are hired to protect revenue. Quantify your impact on NPS, churn reduction, or customer lifetime value in your resume and interviews. Concrete metrics signal executive-level thinking and make sponsorship conversations easier to justify.
Target companies with established CX functions
SaaS, fintech, and enterprise software companies typically have mature client experience teams that understand visa sponsorship. These employers file H-1B visa petitions regularly and are more likely to have internal immigration counsel already familiar with OPT timelines.
Clarify your STEM OPT eligibility early
If your degree is in a STEM-designated field like management information systems or data science, your OPT can extend to 36 months total. Confirming this before interviews lets you frame your authorization window more favorably when sponsorship timelines come up.
Address sponsorship proactively but strategically
Raise OPT status after demonstrating your value, not in the first screen. For director-level roles, hiring managers prioritize fit and impact. Once interest is established, a clear, confident explanation of your timeline removes friction and avoids surprises late in the process.
Build your presence in CX leadership communities
Engaging in customer experience leadership forums and professional associations builds credibility beyond your resume. Decision-makers at companies that sponsor visas often hire through referrals. Being visible in the right professional circles accelerates access to those conversations.
Use Migrate Mate to focus your job search
Applying broadly at the director level wastes time. Migrate Mate surfaces OPT-friendly Director of Client Experience roles at employers with sponsorship history, so you're spending your limited OPT window pursuing opportunities that are actually viable for international candidates.
Director Of Client Experience OPT: Frequently Asked Questions
Can F-1 OPT students work as a Director of Client Experience?
Yes. F-1 OPT authorizes full-time employment in roles directly related to your field of study, and Director of Client Experience positions typically qualify under business, communications, or management-related degrees. Your employer does not need to file any additional paperwork with USCIS during your OPT period, making it straightforward to start work once you have your EAD in hand.
Does a Director of Client Experience role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your bachelor's or master's degree is in a STEM-designated field, such as management information systems, computer science, or applied mathematics, you may qualify for the 24-month STEM extension. The role itself must also be related to that STEM field. Confirm your degree's CIP code with your DSO before counting on the extension in your job search timeline.
How do I find Director of Client Experience jobs that sponsor OPT or H-1B?
Migrate Mate is built specifically for this. It filters Director of Client Experience roles by employers with a history of sponsoring international candidates, saving you from applying to companies that will reject you the moment work authorization comes up. Searching a general job board at the director level without filtering for sponsorship-friendly employers is an inefficient use of your OPT window.
Will employers hesitate to hire a Director of Client Experience on OPT?
Some will, particularly smaller companies without in-house legal counsel. At the director level, the concern is usually about H-1B sponsorship down the line rather than OPT itself, since OPT requires no employer filing. Being prepared to explain your full timeline, including STEM extension eligibility and H-1B lottery timing, helps employers evaluate the full picture rather than defaulting to hesitation.
What happens if my OPT expires before my employer files for H-1B sponsorship?
If you have STEM OPT, your employer must file a timely H-1B petition before your authorization ends. The cap-up period, where you can remain in status between OPT expiration and an approved H-1B start date of October 1, only applies if the petition is filed before your OPT expires. For director-level roles, starting the sponsorship conversation with your employer well in advance, ideally a year out, is critical to avoiding a gap.