Director Of Client Experience Jobs for OPT Students
Director of Client Experience roles on OPT require demonstrating leadership in customer strategy, retention, and cross-functional team management. Your 12-month OPT window, or 24-month STEM extension if your degree qualifies, gives you a realistic runway to land and grow in senior CX leadership.
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Get Access To All JobsDIRECTOR OF CLIENT SERVICES
Non-Medical / Private Duty Home Care • Reports to CEO • Full-Time, Exempt
THE ROLE
You’re the CEO’s right hand on operations—the person who keeps the business running. Reporting directly to the CEO, you’ll lead the day-to-day operations of a growing Bay Area owning everything from client acquisition through service delivery and retention.
You manage three direct report functions:
Intake Coordinators
CCMs (Client Care Managers / RN)
* Caregiver Success Supervisor
You work alongside a peer — the QA, Process Improvement & Program Manager — who owns quality, compliance, and risk. You own everything else. Together, you form the leadership layer under the CEO.
WHAT YOU'LL OWN
Intake & Sales Pipeline:
Own the inquiry-to-active-client pipeline: lead response time, speed-to-assessment, conversion rates, and closed-lost analysis
Coach Intake Coordinators as an SDR team with clear targets, scripts, and follow-up accountability
* Analyze pipeline data to find where prospects drop off and fix it
Client Care Pod Operations:
Manage CCMs (RNs) who lead care pods as player/coaches — each pod has a CCM, ACCM(s), and a remote Scheduling Coordinator (matchmaker)
Monitor pod-level metrics: census, service plan compliance, client satisfaction, caregiver-client match quality
* Drive client retention through proactive issue resolution and smooth caregiver transitions
Caregiver Success & Workforce:
Manage the Caregiver Success Supervisor who centrally owns the entire caregiver lifecycle across all pods — onboarding, timekeeping/ADP, compliance, performance, training, day-to-day support
Ensure consistent caregiver experience regardless of pod assignment
* Own turnover and retention metrics; maintain a staffing bench to prevent service delays
Business Operations & Growth:
Partner with the CEO on budget management, operational reporting, and P&L awareness
Build referral relationships with discharge planners, case managers, geriatric care managers, and community organizations
* Ensure operational systems (CRM, scheduling, care management, EVV) produce reliable data for decision-making
HOW WE'LL MEASURE SUCCESS
Intake / Sales: Lead response time, conversion rates, closed-lost analysis, pipeline value
Pod Operations: Client census growth, shift fill rate, client retention, satisfaction scores
Workforce: Caregiver turnover, time-to-fill, 90-day retention, training completion
Business / Financial: Revenue per client, authorization utilization, cost per hour, margin by service
WHAT YOU BRING
Required:
3+ years of progressive management in non-medical home care, home health and healthcare services — with responsibility for both care operations and business functions
Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field
Proven track record managing multi-functional teams across service delivery, intake/sales, and workforce operations
Experience managing a sales/intake pipeline with demonstrated results improving response times and conversion rates
Familiarity with California CDSS Home Care Organization (HCO) licensing requirements
Experience with care management and scheduling software (ClearCare/WellSky, AxisCare, AlayaCare, or similar)
Preferred:
Master’s degree (MBA or MHA)
P&L management or budget oversight experience
Experience managing pod-based or team-based care delivery models
Business development or referral relationship management in healthcare
WHO THRIVES IN THIS ROLE
You think like a business operator, not just a care manager — you connect staffing decisions to revenue impact.
You can coach an SDR team on Monday, troubleshoot a pod staffing crisis on Tuesday, and review P&L variance on Wednesday.
You’re data-driven: you track metrics, spot trends early, and act before problems escalate.
You understand the matrix — caregivers assigned to pods for care, managed centrally for HR — and you make it work.
You’re entrepreneurial — comfortable with autonomy, imperfect information, and building processes in a growing organization.
THE ORGANIZATION
Care Indeed is a Bay Area non-medical home care agency providing personal care, companionship, and homemaker services to seniors and adults who want to age safely at home. The organization operates alongside CI Institute (a CNA training program), giving us a unique advantage in caregiver development and quality. We’re growing, and this role is central to scaling operations while maintaining service quality.
REPORTING STRUCTURE
Reports To: CEO
Peer: QA, Process Improvement & Program Manager
Direct Reports: Intake Coordinators, CCMs (RN), Caregiver Success Managers
Under CCMs: ACCMs, Scheduling Coordinators
Under CG Success Sup: Support Coordinators
Location: Bay Area, California
Status: Full-Time, Exempt
Salary: $129,700 - $148,500 annually, commensurate with experience and education
Care Indeed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
DIRECTOR OF CLIENT SERVICES
Non-Medical / Private Duty Home Care • Reports to CEO • Full-Time, Exempt
THE ROLE
You’re the CEO’s right hand on operations—the person who keeps the business running. Reporting directly to the CEO, you’ll lead the day-to-day operations of a growing Bay Area owning everything from client acquisition through service delivery and retention.
You manage three direct report functions:
Intake Coordinators
CCMs (Client Care Managers / RN)
* Caregiver Success Supervisor
You work alongside a peer — the QA, Process Improvement & Program Manager — who owns quality, compliance, and risk. You own everything else. Together, you form the leadership layer under the CEO.
WHAT YOU'LL OWN
Intake & Sales Pipeline:
Own the inquiry-to-active-client pipeline: lead response time, speed-to-assessment, conversion rates, and closed-lost analysis
Coach Intake Coordinators as an SDR team with clear targets, scripts, and follow-up accountability
* Analyze pipeline data to find where prospects drop off and fix it
Client Care Pod Operations:
Manage CCMs (RNs) who lead care pods as player/coaches — each pod has a CCM, ACCM(s), and a remote Scheduling Coordinator (matchmaker)
Monitor pod-level metrics: census, service plan compliance, client satisfaction, caregiver-client match quality
* Drive client retention through proactive issue resolution and smooth caregiver transitions
Caregiver Success & Workforce:
Manage the Caregiver Success Supervisor who centrally owns the entire caregiver lifecycle across all pods — onboarding, timekeeping/ADP, compliance, performance, training, day-to-day support
Ensure consistent caregiver experience regardless of pod assignment
* Own turnover and retention metrics; maintain a staffing bench to prevent service delays
Business Operations & Growth:
Partner with the CEO on budget management, operational reporting, and P&L awareness
Build referral relationships with discharge planners, case managers, geriatric care managers, and community organizations
* Ensure operational systems (CRM, scheduling, care management, EVV) produce reliable data for decision-making
HOW WE'LL MEASURE SUCCESS
Intake / Sales: Lead response time, conversion rates, closed-lost analysis, pipeline value
Pod Operations: Client census growth, shift fill rate, client retention, satisfaction scores
Workforce: Caregiver turnover, time-to-fill, 90-day retention, training completion
Business / Financial: Revenue per client, authorization utilization, cost per hour, margin by service
WHAT YOU BRING
Required:
3+ years of progressive management in non-medical home care, home health and healthcare services — with responsibility for both care operations and business functions
Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field
Proven track record managing multi-functional teams across service delivery, intake/sales, and workforce operations
Experience managing a sales/intake pipeline with demonstrated results improving response times and conversion rates
Familiarity with California CDSS Home Care Organization (HCO) licensing requirements
Experience with care management and scheduling software (ClearCare/WellSky, AxisCare, AlayaCare, or similar)
Preferred:
Master’s degree (MBA or MHA)
P&L management or budget oversight experience
Experience managing pod-based or team-based care delivery models
Business development or referral relationship management in healthcare
WHO THRIVES IN THIS ROLE
You think like a business operator, not just a care manager — you connect staffing decisions to revenue impact.
You can coach an SDR team on Monday, troubleshoot a pod staffing crisis on Tuesday, and review P&L variance on Wednesday.
You’re data-driven: you track metrics, spot trends early, and act before problems escalate.
You understand the matrix — caregivers assigned to pods for care, managed centrally for HR — and you make it work.
You’re entrepreneurial — comfortable with autonomy, imperfect information, and building processes in a growing organization.
THE ORGANIZATION
Care Indeed is a Bay Area non-medical home care agency providing personal care, companionship, and homemaker services to seniors and adults who want to age safely at home. The organization operates alongside CI Institute (a CNA training program), giving us a unique advantage in caregiver development and quality. We’re growing, and this role is central to scaling operations while maintaining service quality.
REPORTING STRUCTURE
Reports To: CEO
Peer: QA, Process Improvement & Program Manager
Direct Reports: Intake Coordinators, CCMs (RN), Caregiver Success Managers
Under CCMs: ACCMs, Scheduling Coordinators
Under CG Success Sup: Support Coordinators
Location: Bay Area, California
Status: Full-Time, Exempt
Salary: $129,700 - $148,500 annually, commensurate with experience and education
Care Indeed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Get Visa Sponsorship in Director Of Client Experience
Lead with retention and revenue impact
Directors of Client Experience are hired to protect revenue. Quantify your impact on NPS, churn reduction, or customer lifetime value in your resume and interviews. Concrete metrics signal executive-level thinking and make sponsorship conversations easier to justify.
Target companies with established CX functions
SaaS, fintech, and enterprise software companies typically have mature client experience teams that understand visa sponsorship. These employers file H-1B petitions regularly and are more likely to have internal immigration counsel already familiar with OPT timelines.
Clarify your STEM OPT eligibility early
If your degree is in a STEM-designated field like management information systems or data science, your OPT can extend to 36 months total. Confirming this before interviews lets you frame your authorization window more favorably when sponsorship timelines come up.
Address sponsorship proactively but strategically
Raise OPT status after demonstrating your value, not in the first screen. For director-level roles, hiring managers prioritize fit and impact. Once interest is established, a clear, confident explanation of your timeline removes friction and avoids surprises late in the process.
Build your presence in CX leadership communities
Engaging in customer experience leadership forums and professional associations builds credibility beyond your resume. Decision-makers at companies that sponsor visas often hire through referrals. Being visible in the right professional circles accelerates access to those conversations.
Use Migrate Mate to focus your job search
Applying broadly at the director level wastes time. Migrate Mate surfaces OPT-friendly Director of Client Experience roles at employers with sponsorship history, so you're spending your limited OPT window pursuing opportunities that are actually viable for international candidates.
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Get Access To All JobsFrequently Asked Questions
Can F-1 OPT students work as a Director of Client Experience?
Yes. F-1 OPT authorizes full-time employment in roles directly related to your field of study, and Director of Client Experience positions typically qualify under business, communications, or management-related degrees. Your employer does not need to file any additional paperwork with USCIS during your OPT period, making it straightforward to start work once you have your EAD in hand.
Does a Director of Client Experience role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your bachelor's or master's degree is in a STEM-designated field, such as management information systems, computer science, or applied mathematics, you may qualify for the 24-month STEM extension. The role itself must also be related to that STEM field. Confirm your degree's CIP code with your DSO before counting on the extension in your job search timeline.
How do I find Director of Client Experience jobs that sponsor OPT or H-1B?
Migrate Mate is built specifically for this. It filters Director of Client Experience roles by employers with a history of sponsoring international candidates, saving you from applying to companies that will reject you the moment work authorization comes up. Searching a general job board at the director level without filtering for sponsorship-friendly employers is an inefficient use of your OPT window.
Will employers hesitate to hire a Director of Client Experience on OPT?
Some will, particularly smaller companies without in-house legal counsel. At the director level, the concern is usually about H-1B sponsorship down the line rather than OPT itself, since OPT requires no employer filing. Being prepared to explain your full timeline, including STEM extension eligibility and H-1B lottery timing, helps employers evaluate the full picture rather than defaulting to hesitation.
What happens if my OPT expires before my employer files for H-1B sponsorship?
If you have STEM OPT, your employer must file a timely H-1B petition before your authorization ends. The cap-up period, where you can remain in status between OPT expiration and an approved H-1B start date of October 1, only applies if the petition is filed before your OPT expires. For director-level roles, starting the sponsorship conversation with your employer well in advance, ideally a year out, is critical to avoiding a gap.
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