Technical Support Agent Jobs for OPT Students
Technical Support Agent jobs are a strong fit for F-1 OPT students with degrees in computer science, information technology, or related fields. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in this space regularly sponsor H-1B visas for high performers.
See All Technical Support Agent JobsOverview
Showing 5 of 14+ Technical Support Agent jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 14+ Technical Support Agent jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Agent roles.
Get Access To All JobsDescription
About us
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.
Summary
You will be joining an award winning, inclusive, and diverse team focused on enhancing each other’s growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization.
Responsibilities
- Accepting support requests from several channels (chat, phone, email)
- Effective management of multiple cases using the Zoho Desk ticketing system
- Providing support to the Inside Sales and Sales Engineering Teams
- Testing and evaluating new technologies
- Developing camera support files
- Performing other related duties as assigned
Required experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills
- Proficient with or the ability to quickly learn an array of hardware and software
- Intermediate knowledge of networking
- Intermediate knowledge of Linux
- Minimum of two years of relevant experience
Why work for Eagle Eye?
Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up-your-sleeves-and-get-it-done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.
- Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
- Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
- 401k plan with company match!
- Weekly Lunch: Food is love. Especially when it is free.
- Snacks: You will never go hungry.
- Culture: Innovation drives our vibe.
- Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
- PTO: Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year.
About Brivo
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
Description
About us
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.
Summary
You will be joining an award winning, inclusive, and diverse team focused on enhancing each other’s growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization.
Responsibilities
- Accepting support requests from several channels (chat, phone, email)
- Effective management of multiple cases using the Zoho Desk ticketing system
- Providing support to the Inside Sales and Sales Engineering Teams
- Testing and evaluating new technologies
- Developing camera support files
- Performing other related duties as assigned
Required experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills
- Proficient with or the ability to quickly learn an array of hardware and software
- Intermediate knowledge of networking
- Intermediate knowledge of Linux
- Minimum of two years of relevant experience
Why work for Eagle Eye?
Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up-your-sleeves-and-get-it-done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.
- Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
- Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
- 401k plan with company match!
- Weekly Lunch: Food is love. Especially when it is free.
- Snacks: You will never go hungry.
- Culture: Innovation drives our vibe.
- Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
- PTO: Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year.
About Brivo
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
How to Get Visa Sponsorship in Technical Support Agent
Target companies with a STEM OPT track record
Look for employers who have previously hired F-1 students on STEM OPT extensions. Companies already familiar with the process move faster and make fewer compliance mistakes, which protects your work authorization timeline.
Confirm your degree qualifies for STEM OPT
Technical Support Agent roles typically qualify under CIP codes for computer science and information technology. Verify your specific degree and CIP code with your DSO before applying, since approval depends on your program, not just your job title.
Apply before your OPT EAD expires
STEM OPT extension applications must be filed at least 90 days before your current EAD expires. Delay can leave you without work authorization between terms. Start the paperwork early so gaps don't interrupt your employment.
Get your Form I-983 training plan ready early
Employers must sign a Form I-983 outlining your training goals and mentorship structure. Raising this in the offer stage signals professionalism and gives employers time to prepare, which can speed up your start date significantly.
Prioritize roles with H-1B sponsorship history
Many Technical Support Agent positions at mid-size and enterprise tech companies include a clear path to H-1B sponsorship. Ask HR directly during later interview rounds whether the company has sponsored visas for this role before.
Frame technical troubleshooting skills as business-critical
Employers sometimes hesitate on visa sponsorship for support roles. Emphasizing your ability to reduce ticket volume, improve resolution rates, or support enterprise clients makes the business case for retaining you long-term.
Technical Support Agent jobs are hiring across the US. Find yours.
Find Technical Support Agent JobsSee all 14+ Technical Support Agent jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Agent roles.
Get Access To All JobsFrequently Asked Questions
Does a Technical Support Agent role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If your degree falls under a qualifying STEM CIP code (such as computer science or information technology), and the role is directly related to that field, you can apply for the 24-month STEM OPT extension. Confirm eligibility with your DSO before accepting an offer.
How do I find Technical Support Agent jobs that are open to OPT students?
Migrate Mate filters job listings specifically for F-1 OPT and STEM OPT candidates, so you can browse Technical Support Agent roles without guessing whether employers will work with your visa status. This saves significant time compared to applying broadly and hitting walls at the offer stage.
Can I work as a Technical Support Agent on post-completion OPT before my STEM extension is approved?
Yes. If you applied for the STEM OPT extension before your standard OPT EAD expired, you receive a 180-day automatic extension of work authorization while USCIS processes your application. You can continue working for the same employer during this period without interruption.
Do Technical Support Agent employers typically sponsor H-1B visas?
Many do, particularly at software companies, managed service providers, and enterprise tech firms where the role involves specialized technical knowledge. Companies that hire OPT students for support roles often have established H-1B sponsorship programs, since the role pipeline naturally leads to longer-term employment. Ask about sponsorship policy directly during the final interview round.
What happens to my OPT if I switch Technical Support Agent jobs?
You can change employers on OPT, but the new role must also be directly related to your degree field. Report the change to your DSO within 10 days so they can update your SEVIS record. For STEM OPT specifically, your new employer must also sign a Form I-983 training plan before you begin work.
See which Technical Support Agent employers are hiring and sponsoring visas right now.
Search Technical Support Agent Jobs