INTRODUCTION

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

JOB PURPOSE & SCOPE

Establishes and manages product strategy for the consumer and business deposit products and services portfolio. Researches and recommends new product features and services in order to grow customer adoption/use of products and services.

ESSENTIAL JOB FUNCTIONS:

• Collaborates with other bank teams such as Retail, Marketing, Learning and Development, Operations, etc. for new products, product enhancements, pricing and promotions.
• Manages a portfolio of deposit products and services to ensure all revenue and expense targets are achieved.
• Analyzes and reviews products and recommends changes to maximize competiveness, customer experience and/or profitability.
• Monitors and forecasts customer acquisition, adoption and usage of products and services in order to identify gaps and develop appropriate strategies to close gaps.
• Collaborates with Marketing to develop and implement marketing initiatives to drive awareness, adoption and usage of product and services.
• Monitors deposit rates in markets and make recommendations to changes in pricing to support deposit product mix and weighted average cost.
• Understands processes, procedures and technology used to deliver products and services to customers and how those impact the customer experience.
• Partners with key stakeholders across the bank in order to ensure mutual goals are achieved.
• Provides bank personnel with information and training necessary to successfully promote and support products and regularly interfaces with bankers on best practices.
• Performs the role of product advocate on cross-functional teams to drive awareness and adoption of products and services that support achievement of revenue and profit objectives as well as contribute to the bank's growth strategy.
• Maintains an awareness of new trends and developments for the segments supported and deposit product set.
• Provides product and pricing guidance in support of operational, retail, and compliance initiatives.
• Ensures all products and services stays in compliance with all applicable laws, regulations, policy, and risk requirements.
• Manages vendor relationships pertaining to assigned products and services.
• Regularly exercises discretion and judgment in the performance of essential job functions.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures and guidelines.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of banking deposit products and services.
• Ability to analyze complex financial data and turn it into actionable analysis, insights, and strategic recommendations.
• Ability to analyze situations and risks, determine paths of action, and execute plans quickly and effectively.
• Ability to communicate effectively both verbally and in writing.
• Ability to demonstrate initiative to accomplish work objectives.
• Ability to work effectively and demonstrate flexibility in a continually changing environment.
• Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
• Ability to work without close supervision.
• Ability to demonstrate effective customer service skills.
• Ability to maintain confidentiality.
• Ability to work extended hours.
• Ability to work effectively in a team environment.
• Ability to maintain attention to detail.
• Ability to demonstrate effective time management skills.
• Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

BASIC QUALIFICATIONS:

• Bachelor’s degree in marketing, business, finance, or related field, or commensurate work experience, required.
• Minimum of five (5) years of product management work experience required.
• Minimum of two (2) years of financial services work experience required.
• Prior deposit product work experience preferred.

JOB EXPECTATIONS:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement:

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.