IT Support Engineer Jobs at Tata Consultancy Services with Visa Sponsorship
Tata Consultancy Services hires IT Support Engineers across enterprise client environments, offering structured visa sponsorship pathways for international candidates. TCS has a well-established immigration program, making it one of the more navigable large IT employers for professionals who need H-1B or employment-based Green Card support.
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Get Access To All JobsJob Description
Must Have Technical/Functional Skills
Primary Skill: Splunk
Secondary: Java Applet
Tertiary Skill: WebSphere MQ
Experience: Minimum 7 years
Roles & Responsibilities
Proven team player who can work comfortably in a multicultural environment.
- Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
- Must be pro-active, enthusiastic, flexible, results driven with attention to detail
- Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
- Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
- Experience in a large IT production support environment
- Basic understanding/exposure to ITIL/ITSM
- Ability to work in non-contiguous shifts including the potential for weekend days
- Working knowledge of SPLUNK
- ITIL Foundation/Intermediary certification
- Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management
Proficient to work fairly independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. Typically has 5+ years' experience in IT production support or equivalent. Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
Responsibilities Include, But Not Limited To
- Use of monitoring tools to proactively identify and research potential production incidents
- Respond to alerts regarding potential production incidents
- Escalate to advanced support as needed for problem resolution
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
- Perform all environment routing, cycling, and implementation of splash pages
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement
- Develop procedures for troubleshooting and possible resolution of issues
- Execute procedures reliably and escalate appropriately to solve incidents quickly
TCS Employee Benefits Summary
- Discretionary Annual Incentive
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
- Family Support: Maternal & Parental Leaves
- Insurance Options: Auto & Home Insurance, Identity Theft Protection
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
- Time Off: Vacation, Time Off, Sick Leave & Holidays
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Salary Range
$90,000 - $100,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
Job Description
Must Have Technical/Functional Skills
Primary Skill: Splunk
Secondary: Java Applet
Tertiary Skill: WebSphere MQ
Experience: Minimum 7 years
Roles & Responsibilities
Proven team player who can work comfortably in a multicultural environment.
- Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
- Must be pro-active, enthusiastic, flexible, results driven with attention to detail
- Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
- Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
- Experience in a large IT production support environment
- Basic understanding/exposure to ITIL/ITSM
- Ability to work in non-contiguous shifts including the potential for weekend days
- Working knowledge of SPLUNK
- ITIL Foundation/Intermediary certification
- Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management
Proficient to work fairly independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. Typically has 5+ years' experience in IT production support or equivalent. Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
Responsibilities Include, But Not Limited To
- Use of monitoring tools to proactively identify and research potential production incidents
- Respond to alerts regarding potential production incidents
- Escalate to advanced support as needed for problem resolution
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
- Perform all environment routing, cycling, and implementation of splash pages
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement
- Develop procedures for troubleshooting and possible resolution of issues
- Execute procedures reliably and escalate appropriately to solve incidents quickly
TCS Employee Benefits Summary
- Discretionary Annual Incentive
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
- Family Support: Maternal & Parental Leaves
- Insurance Options: Auto & Home Insurance, Identity Theft Protection
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
- Time Off: Vacation, Time Off, Sick Leave & Holidays
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Salary Range
$90,000 - $100,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
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Get Access To All JobsTips for Finding IT Support Engineer Jobs at Tata Consultancy Services Jobs
Align your credentials to TCS client requirements
TCS deploys IT Support Engineers to enterprise clients across banking, healthcare, and manufacturing. Tailor your resume to reflect experience with ITSM tools like ServiceNow or Remedy, as these appear consistently across TCS client site postings.
Understand how TCS structures H-1B petitions
TCS files H-1B petitions tied to specific client engagements, not a generic internal role. Before your interview, clarify which end-client project you'd be placed on, since your job duties and work location in the petition must match the actual assignment.
Use F-1 OPT as your entry point strategically
TCS actively hires on F-1 OPT, including STEM OPT extensions. If your degree is in information technology, computer science, or a related STEM field, you can extend your work authorization to 36 months total, giving TCS time to sponsor your H-1B across multiple lottery cycles.
Target TCS IT Support roles through Migrate Mate
IT Support Engineer openings at TCS are spread across dozens of client locations and change frequently. Use Migrate Mate to filter TCS postings by visa type so you're only applying to roles where sponsorship is confirmed for your specific situation.
Prepare your credential documentation before offers move fast
TCS HR moves quickly from offer to petition filing. Have your degree transcripts, any CompTIA, ITIL, or Microsoft certifications, and your most recent I-94 record pulled from the CBP portal ready before you reach the offer stage.
Ask directly about PERM sponsorship timelines during negotiation
TCS sponsors EB-2 and EB-3 Green Cards, but the timeline depends on your nationality and when they initiate PERM. Ask during the offer stage whether your role qualifies for employer-sponsored PERM, and confirm whether TCS covers the associated legal and filing costs.
IT Support Engineer at Tata Consultancy Services jobs are hiring across the US. Find yours.
Find IT Support Engineer at Tata Consultancy Services JobsFrequently Asked Questions
Does Tata Consultancy Services sponsor H-1B visas for IT Support Engineers?
Yes, TCS sponsors H-1B visas for IT Support Engineers. Because TCS operates as a staffing and consulting firm, your H-1B petition will be tied to a specific client engagement rather than a generic corporate role. This means your job duties, work location, and salary in the petition must reflect the actual client site assignment. Confirm these details with your recruiter before the offer is finalized.
How do I apply for IT Support Engineer jobs at Tata Consultancy Services?
You can apply directly through the TCS careers portal or through Migrate Mate, which filters TCS postings by visa sponsorship type so you can identify roles that match your authorization status. When applying, emphasize experience with enterprise IT environments, ticketing systems, and any client-facing support work, as TCS evaluates candidates against specific end-client requirements rather than a single internal standard.
Which visa types does TCS commonly use for IT Support Engineer roles?
TCS most commonly sponsors H-1B visas for IT Support Engineers, along with F-1 OPT and CPT for students and recent graduates. TN visas are available for Canadian and Mexican nationals in qualifying technical roles. For longer-term employees, TCS also initiates EB-2 and EB-3 Green Card sponsorship through the PERM labor certification process filed with the DOL.
What qualifications does TCS expect for IT Support Engineer candidates?
TCS typically looks for a bachelor's degree in computer science, information technology, or a related field, though candidates with associate degrees and strong certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are also considered. Hands-on experience with enterprise service desk environments, remote support tools, and ITSM platforms like ServiceNow strengthens your application significantly for client-facing deployments.
How long does the visa sponsorship process take at TCS for IT Support Engineers?
For H-1B sponsorship, TCS must file during the annual lottery window, which opens in March with an October 1 start date if selected. If you're already on F-1 OPT, TCS can employ you while the H-1B petition is pending. PERM-based Green Card sponsorship takes longer, often two to four years or more depending on your country of birth and the DOL processing backlog at the time TCS initiates your case.
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