Location:

11501 Outlook Street, Overland Park Kansas

Job Summary

Under the direction of the Payment Control Supervisor, the Investor Accounting Specialist is responsible for the timely and accurate processing of borrower payments, including those received in-house and those rejected by the external lockbox facility. The role also includes handling a variety of financial transactions such as advances, disbursements, payoffs, write-offs, and reconciliations. This position requires proactive communication with internal and external clients and adherence to internal and investor policies and procedures to ensure accurate reporting and remittance.

Essential Functions

• Identify and process borrower payments as directed by servicing standards and agreements
• Research, identify, deposit, and process live checks sent directly to the Overland Park office
• Process payments rejected by the external lockbox facility
• Handle payment reversals, NSF checks, stop payments, voids, and return e-pay transactions
• Monitor KeyNavigator for incoming wires/ACHs and process or notify appropriate parties
• Reconcile incoming wire accounts, including sub-serviced funds
• Process advances to pay vendors and upload bulk expenses
• Correct expenses and clear negative escrow balances
• Print and deliver disbursement checks, including manual energy checks
• Manage Positive Pay processes as needed
• Process worklog requests via RECWeb and email for various transaction types in Strategy
• Balance daily work through batch system and Strategy (book of record)
• Set up new vendors and review W9/W8 tax forms
• Calculate interest on escrow/reserves and for de-conversion loans
• Complete daily Key Capture deposits via KeyNavigator
• Process Forced Place Insurance (FPI) transactions
• Handle sales tax filings for Florida/Arizona store clients
• Process TIPS transactions related to inspections
• Process Cash Management (Waterfall) batch files
• Complete daily day-end processing to reconcile and close books
• Assist with customer service inquiries and transaction research
• Communicate with internal departments such as Tax, Insurance, Account Managers, Conversions, Investor Reporting, Cash Management, and Loan Accounting
• Perform all daily transactions for FDIC loan servicing
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree (preferred)
OR equivalent experience (required)

Work Experience

1+ years of payment processing or accounting-related experience (required)

Skills

• Accurate and timely handling of borrower payments, including reversals and rejected transactions
• Tracking and processing incoming electronic payments via KeyNavigator
• Balancing wire accounts and resolving discrepancies, including sub-serviced funds
• Processing vendor payments, manual checks, and bulk expense uploads
• Correcting expenses and clearing negative escrow balances
• Effective use of Strategy, RECWeb, and batch systems for transaction processing
• Onboarding new vendors and reviewing tax documentation (W9/W8)
• Computing interest on escrow/reserves and de-conversion loans
• Processing Forced Place Insurance (FPI) and related inspection transactions
• Managing filings for specific state clients (e.g., Florida, Arizona)
• Handling waterfall batch files and daily reconciliation processes
• Responding to inquiries and conducting transaction research
• Collaborating with Tax, Insurance, Accounting, and other internal teams
• Managing multiple tasks and deadlines with precision and efficiency
• Proactively identifying and resolving transaction and posting issues

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

Occasional travel to include overnight stay.

Work Location Category

Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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