Customer Success Architect Jobs at Google with Visa Sponsorship

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Los Angeles, CA, USA.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project management or a customer-facing role.

PREFERRED QUALIFICATIONS:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Experience applying AI tools in a professional environment.
• Experience in online advertising technologies, programmatic media, online/offline measurement, cross-product and advanced data integrations.
• Ability to effectively prioritize multiple client/stakeholder deadlines simultaneously, even under pressure.
• Ability to navigate through ambiguity and separately lead projects to a successful and timely conclusion.

ABOUT THE JOB

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As a Solution Architect (SA), you will enable customer success by providing comprehensive technical and media guidance across Google's ad suite (Measurement, Search, Display and Video), effectively managing the most complex use cases for Large Customer Sales (LCS) priority customers.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Become a subject-matter expert on Google’s advertising platforms and communicate all technical aspects of products to internal and external stakeholders.
• Understand the business objectives of our clients, overcome technical constraints and develop actionable, results-oriented strategies for complex, ambiguous, open-ended business problems.
• Partner with cross-functional teams internally, develop custom implementation and media plans, build and deliver scaled solutions for Google’s clients.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.