Cleveland Public Library Visa Sponsorship USA
Cleveland Public Library is a prominent public institution in Ohio's news and publishing sector, with a track record of sponsoring skilled international workers. For visa-dependent job seekers, it represents a legitimate sponsorship pathway in a mission-driven, community-focused environment that values specialized expertise.
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INFORMATION TECHNOLOGY SUPPORT (ITS) MANAGER
HOURS: Minimum of 7.5 hours per day. Must be able to work flexible and/or additional hours as mandated by library operational needs.
Non-Bargaining Unit Pay Grade: 7 ($77,825 - $104,000)
LOCATION: Lakeshore Campus
EXTERNAL POSTING OPEN UNTIL 3/27/2026
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.
JOB SUMMARY:
Reporting to the Senior Director of IT, the IT Support Manager leads the Cleveland Public Library’s multifaceted IT Support (ITS) team, ensuring the effective delivery of technology solutions to meet the needs of both staff and patrons. This includes overseeing branch technology, IoT devices, CPL-PLAY technology, and other technology-driven initiatives. The IT Support Manager is accountable for achieving customer service and support performance targets, managing the IT Support team, and optimizing IT operations and processes. Key responsibilities include fostering relationships with internal and external stakeholders, maintaining and servicing systems, software, hardware, and connectivity, and overseeing the IT onboarding and support experience to ensure seamless integration and satisfaction for all users.
Job Requirements:
Education: Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field is required; Bachelor’s Degree preferred.
Experience:
- 3-5 years’ technical leadership experience managing technical professionals.
- 3-5 years’ experience as a pioneering technologist with a proven track record in technology implementations, software development and experimental education.
- Three years’ experience and expertise in three or more of the following areas:
- Service Desk/Help Desk troubleshooting processes and ITIL service delivery frameworks.
- Administration and management of Microsoft Azure/Entra, Microsoft 365, and Active Directory (AD), including Group Policy (GPO) configurations.
- Hands-on experience with Microsoft Windows Server 2019 or 2022, including server management and administration.
- Proficiency in Microsoft Intune and device management solutions.
- Strong skills in technical documentation development and IT project management.
- Proven ability to lead, train, and coach IT professionals, fostering team growth and performance.
Technical Expertise:
- Proven experience with current technology practices, standards, and equipment in an operational environment.
- Demonstrated success in leading and mentoring technical professionals to achieve team objectives.
- Advanced expertise in Microsoft 365, including administration and end-user support.
- Strong collaboration skills, with the ability to work effectively across all levels of an organization.
- Familiarity with public library systems, public-sector operations, and unionized work environments is preferred.
- Commitment to delivering exceptional customer service to both internal and external stakeholders.
- Proficiency in Microsoft 365 Office products and related business systems, such as ERP platforms and HR ATS tools.
- Hands-on experience with Microsoft Azure/Entra and cloud infrastructure management.
- A proven track record of continuous technical education and professional development, including IT certifications and online learning platforms.
Certifications:
An active CompTIA A+ certification (or equivalent certification) is required. Candidates or employees who do not possess this certification upon appointment must obtain it within six months of employment and maintain it thereafter. An active Microsoft Azure Fundamentals certification (AZ-900 or an updated equivalent if Microsoft revises the baseline certification) is also required. Candidates or employees without this certification at the time of appointment must achieve it within six months of employment and maintain it. All certifications taken must be proctored in-person. Higher-level certifications will be accepted as substitutes for the fundamental certifications listed above.
OTHER DUTIES AND RESPONSIBILITIES:
Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:
- Lead and manage CPL’s IT Support (ITS) team, ensuring effective scheduling and execution of work assignments.
- Train and mentor ITS staff on software and hardware systems, providing guidance for troubleshooting and technical support as needed.
- Serve as a Tier 2/Tier 3 escalation point for complex IT issues, while delegating Level 1 tickets to the appropriate CPL IT Support team members.
- Develop and maintain comprehensive technical and procedural documentation to support operations and projects.
- Monitor and analyze IT Support performance metrics, including IT ticket closures, customer service statistics, and KPIs, and implement continuous improvement initiatives.
- Establish and maintain a knowledge base of recurring issues and solutions, with a focus on root cause analysis.
- Apply project management methodologies to plan, coordinate, and execute IT projects for internal and external stakeholders.
- Recommend IT strategies, policies, and procedures based on organizational needs and emerging technologies.
- Oversee daily IT operations, including IT asset management and addressing hardware, software, servers, and operating system issues.
- Act as the lead administrator for Microsoft Intune, overseeing device enrollment, compliance policies, configuration profiles, application deployment, and security standards to ensure efficient and secure device management across the organization.
- Ensure the maintenance, security, and performance of networks, and propose hardware and software upgrades aligned with organizational goals.
- Continuously evaluate current processes, technologies, and vendor relationships to identify opportunities for improvement and optimization.
- Support a range of devices, including Windows 10 and 11, macOS, HP desktops and laptops, Chromebooks, iPads, and interactive boards.
- Serve as the IT asset management lead, overseeing inventory tracking, lifecycle management, and utilization.
- Facilitate proactive and effective communication with IT colleagues, CPL staff, and stakeholders via email, verbal interactions, and Microsoft Teams.
- Coach, mentor, and supervise ITS staff, prioritizing workloads, reviewing progress, and providing constructive feedback to ensure team success.
- Deliver exceptional customer service to all stakeholders, demonstrating professional, courteous, and reliable behavior.
- Promote ongoing professional development opportunities for the IT Support team to enhance skills and capabilities.
- Perform additional duties and responsibilities as required to support the organization’s mission and technology needs.
To Apply; please attach a current/updated resume and CV
EXTERNAL POSTING OPEN UNTIL 3/27/2026
Description
INFORMATION TECHNOLOGY SUPPORT (ITS) MANAGER
HOURS: Minimum of 7.5 hours per day. Must be able to work flexible and/or additional hours as mandated by library operational needs.
Non-Bargaining Unit Pay Grade: 7 ($77,825 - $104,000)
LOCATION: Lakeshore Campus
EXTERNAL POSTING OPEN UNTIL 3/27/2026
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.
JOB SUMMARY:
Reporting to the Senior Director of IT, the IT Support Manager leads the Cleveland Public Library’s multifaceted IT Support (ITS) team, ensuring the effective delivery of technology solutions to meet the needs of both staff and patrons. This includes overseeing branch technology, IoT devices, CPL-PLAY technology, and other technology-driven initiatives. The IT Support Manager is accountable for achieving customer service and support performance targets, managing the IT Support team, and optimizing IT operations and processes. Key responsibilities include fostering relationships with internal and external stakeholders, maintaining and servicing systems, software, hardware, and connectivity, and overseeing the IT onboarding and support experience to ensure seamless integration and satisfaction for all users.
Job Requirements:
Education: Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field is required; Bachelor’s Degree preferred.
Experience:
- 3-5 years’ technical leadership experience managing technical professionals.
- 3-5 years’ experience as a pioneering technologist with a proven track record in technology implementations, software development and experimental education.
- Three years’ experience and expertise in three or more of the following areas:
- Service Desk/Help Desk troubleshooting processes and ITIL service delivery frameworks.
- Administration and management of Microsoft Azure/Entra, Microsoft 365, and Active Directory (AD), including Group Policy (GPO) configurations.
- Hands-on experience with Microsoft Windows Server 2019 or 2022, including server management and administration.
- Proficiency in Microsoft Intune and device management solutions.
- Strong skills in technical documentation development and IT project management.
- Proven ability to lead, train, and coach IT professionals, fostering team growth and performance.
Technical Expertise:
- Proven experience with current technology practices, standards, and equipment in an operational environment.
- Demonstrated success in leading and mentoring technical professionals to achieve team objectives.
- Advanced expertise in Microsoft 365, including administration and end-user support.
- Strong collaboration skills, with the ability to work effectively across all levels of an organization.
- Familiarity with public library systems, public-sector operations, and unionized work environments is preferred.
- Commitment to delivering exceptional customer service to both internal and external stakeholders.
- Proficiency in Microsoft 365 Office products and related business systems, such as ERP platforms and HR ATS tools.
- Hands-on experience with Microsoft Azure/Entra and cloud infrastructure management.
- A proven track record of continuous technical education and professional development, including IT certifications and online learning platforms.
Certifications:
An active CompTIA A+ certification (or equivalent certification) is required. Candidates or employees who do not possess this certification upon appointment must obtain it within six months of employment and maintain it thereafter. An active Microsoft Azure Fundamentals certification (AZ-900 or an updated equivalent if Microsoft revises the baseline certification) is also required. Candidates or employees without this certification at the time of appointment must achieve it within six months of employment and maintain it. All certifications taken must be proctored in-person. Higher-level certifications will be accepted as substitutes for the fundamental certifications listed above.
OTHER DUTIES AND RESPONSIBILITIES:
Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:
- Lead and manage CPL’s IT Support (ITS) team, ensuring effective scheduling and execution of work assignments.
- Train and mentor ITS staff on software and hardware systems, providing guidance for troubleshooting and technical support as needed.
- Serve as a Tier 2/Tier 3 escalation point for complex IT issues, while delegating Level 1 tickets to the appropriate CPL IT Support team members.
- Develop and maintain comprehensive technical and procedural documentation to support operations and projects.
- Monitor and analyze IT Support performance metrics, including IT ticket closures, customer service statistics, and KPIs, and implement continuous improvement initiatives.
- Establish and maintain a knowledge base of recurring issues and solutions, with a focus on root cause analysis.
- Apply project management methodologies to plan, coordinate, and execute IT projects for internal and external stakeholders.
- Recommend IT strategies, policies, and procedures based on organizational needs and emerging technologies.
- Oversee daily IT operations, including IT asset management and addressing hardware, software, servers, and operating system issues.
- Act as the lead administrator for Microsoft Intune, overseeing device enrollment, compliance policies, configuration profiles, application deployment, and security standards to ensure efficient and secure device management across the organization.
- Ensure the maintenance, security, and performance of networks, and propose hardware and software upgrades aligned with organizational goals.
- Continuously evaluate current processes, technologies, and vendor relationships to identify opportunities for improvement and optimization.
- Support a range of devices, including Windows 10 and 11, macOS, HP desktops and laptops, Chromebooks, iPads, and interactive boards.
- Serve as the IT asset management lead, overseeing inventory tracking, lifecycle management, and utilization.
- Facilitate proactive and effective communication with IT colleagues, CPL staff, and stakeholders via email, verbal interactions, and Microsoft Teams.
- Coach, mentor, and supervise ITS staff, prioritizing workloads, reviewing progress, and providing constructive feedback to ensure team success.
- Deliver exceptional customer service to all stakeholders, demonstrating professional, courteous, and reliable behavior.
- Promote ongoing professional development opportunities for the IT Support team to enhance skills and capabilities.
- Perform additional duties and responsibilities as required to support the organization’s mission and technology needs.
To Apply; please attach a current/updated resume and CV
EXTERNAL POSTING OPEN UNTIL 3/27/2026
Job Roles at Cleveland Public Library Companies
How to Get Visa Sponsorship in Cleveland Public Library Visa Sponsorship USA
Focus on roles requiring specialized library or information science credentials
Cleveland Public Library's sponsorships tend to support roles where domain expertise is essential. Target positions in cataloging, digital preservation, archival work, or research services, areas where a relevant advanced degree strengthens both your candidacy and the sponsorship case.
Understand how public institutions handle H-1B sponsorship
As a public library, Cleveland Public Library operates differently from private employers. Public institutions often have structured HR processes and budget approval cycles, so expect a more deliberate hiring timeline and be prepared to discuss your visa needs early in the process.
Align your background with news, publishing, or information management
Cleveland Public Library sits within the news and publishing industry. Candidates with experience in digital media archiving, content management, or publishing workflows bring relevant skills that strengthen their fit for sponsored roles beyond standard library science positions.
Explore OPT and CPT opportunities if you're currently on an F-1 visa
Cleveland Public Library has sponsored F-1 OPT and CPT candidates, making it a viable option while you're still completing your degree or transitioning post-graduation. Identify internship or project-based roles that align with your program's practical training requirements.
Check for openings early and apply before roles are filled internally
Public institutions like libraries often promote internally or fill roles quickly through referrals. Monitor open positions consistently and apply as soon as relevant roles appear. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and act fast.
Be prepared to demonstrate the specialty occupation case for your role
H-1B eligibility at a public library depends on showing the role requires a specific degree. Prepare documentation linking your job duties directly to your field of study, the more clearly defined the role, the stronger the employer's sponsorship petition will be.
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Get Access To All JobsFrequently Asked Questions
Does Cleveland Public Library sponsor H-1B visas?
Yes, Cleveland Public Library does sponsor H-1B visas. The library has an established track record of supporting international workers in roles that meet the specialty occupation standard. Sponsorship is most common for positions requiring a specific bachelor's degree or higher in a relevant field, such as library science, information management, or related disciplines.
What visa types does Cleveland Public Library sponsor?
Cleveland Public Library sponsors H-1B visas for skilled professional roles, and has also supported candidates through F-1 OPT and CPT pathways for students and recent graduates. TN visa sponsorship is available for eligible Canadian and Mexican nationals in qualifying professional occupations. This range makes it accessible to international candidates at multiple career and immigration stages.
Which departments or roles at Cleveland Public Library are most likely to offer visa sponsorship?
Sponsorship at Cleveland Public Library is most common in professional roles tied to library science, digital collections, archival management, research services, and information technology. Positions that require a specialized degree and involve managing library resources, public programming, or digital infrastructure tend to be stronger candidates for H-1B sponsorship than general administrative or support roles.
How do I find open visa-sponsored jobs at Cleveland Public Library?
Migrate Mate is the most efficient way to find verified sponsorship opportunities at Cleveland Public Library. You can filter by company and visa type to see current openings where sponsorship is a confirmed part of the employer's hiring practice. This saves time compared to manually screening job postings that don't disclose immigration support upfront.
How do I approach the application process at Cleveland Public Library as a visa-dependent candidate?
Apply directly through Cleveland Public Library's official careers page and be transparent about your visa requirements early in the process. Public institutions typically require internal budget and HR approvals before extending sponsorship, so timelines can be longer than at private employers. Tailor your application to emphasize the specialized skills that justify the sponsorship investment, and be ready to discuss your current status and work authorization timeline clearly during interviews.
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