Customer Service Jobs at NRG Energy with Visa Sponsorship

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

Role Overview

We are seeking a driven and agile High-Volume Recruiter to support hiring within our Customer Care organization. This role is responsible for high-volume sourcing and screening activities to deliver qualified, interview-ready candidates to hiring leaders in a fast-paced, metric-driven environment.

The Talent Acquisition Specialist focuses on building candidate pipelines, conducting structured phone screens, and maintaining consistent funnel activity to meet weekly hiring targets. This role partners closely with hiring leaders and recruiting peers to ensure speed, quality, and data integrity while delivering a strong candidate experience.

This position operates within established SLAs and recruiting processes and is expected to manage multiple requisitions and markets simultaneously while maintaining quality standards.

Key Responsibilities

• High-Volume Sourcing & Screening

• Proactively build and maintain pipelines for technical and customer-facing roles across multiple markets

• Conduct structured, competency-based phone screens to assess candidate skills, experience, and motivation
• Present vetted candidates to hiring managers with clear summaries and recommendations
• Maintain weekly and monthly funnel activity targets (screens, submits, interview ratios)

• Support hiring velocity while protecting quality standards

• Pipeline & Requisition Management

• Manage multiple open requisitions across markets simultaneously

• Maintain consistent candidate flow to support hiring forecasts
• Monitor funnel metrics and escalate risks when pipeline gaps emerge
• Coordinate interview scheduling and handoffs in partnership with recruiting support teams

• Ensure candidate movement aligns with established SLAs

• Stakeholder Partnership

• Partner with hiring managers to clarify role requirements and success profiles

• Provide market insights and candidate feedback to improve selection outcomes
• Communicate status updates, pipeline health, and hiring risks clearly and consistently

• Represent Talent Acquisition as a reliable, solution-oriented partner

• Data Integrity & Reporting

• Maintain accurate and timely documentation in SuccessFactors

• Utilize Microsoft 365 tools (Teams, Outlook, Excel, SharePoint) for collaboration and reporting
• Track and manage activity against KPIs and SLAs

• Ensure candidate records reflect accurate dispositioning and compliance standards

• Sourcing Execution

• Execute targeted outbound sourcing strategies (referrals, job boards, social platforms, community outreach, hiring events)

• Engage both passive and active candidates
• Contribute to ongoing sourcing strategy improvements

• Support hiring events and community recruiting initiatives as needed

• Continuous Improvement

• Follow standardized recruiting processes and contribute feedback for improvement

• Maintain consistency in screening quality and candidate experience
• Adapt quickly to changing hiring needs and business priorities
• Demonstrate ownership of performance metrics and personal development

Required Qualifications

• 1-3 years of recruiting experience, preferably in high-volume environments
• Experience sourcing and screening candidates across multiple channels
• Ability to manage competing priorities in a fast-paced setting
• Strong organizational and time management skills
• Clear and concise written and verbal communication skills
• Comfortable operating in a metric-driven environment

Technical Skills

• Experience with ATS platforms (SuccessFactors preferred)
• Proficiency with Microsoft 365 (Excel, Outlook, Teams, SharePoint)
• Ability to interpret and manage recruiting performance metrics

Preferred Qualifications

• Experience supporting multi-location or geographically dispersed hiring
• Experience recruiting for field, technical, customer service, or sales roles
• Familiarity with operating within defined SLAs and performance metrics
• Exposure to telecom, home services, utilities, or installation environments

Who Thrives in This Role

• You move quickly while staying organized and detail-oriented
• You balance speed with quality and protect the candidate experience
• You take accountability for your metrics and results
• You are coachable, resilient, and motivated by hitting goals
• You operate as a reliable partner and team contributor

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.