Customer Service Jobs at Intuit with Visa Sponsorship
Intuit hires for Customer Service roles across its tax, accounting, and financial software products, including TurboTax and QuickBooks. The company has a consistent track record of sponsoring work visas for this function, supporting candidates across multiple nonimmigrant and immigrant visa categories.
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The Intuit Business Credit Card (IBCC) is one of Intuit's newest and fastest-growing products, and we're looking for a Program Manager to be its operational backbone. This role owns the end-to-end operational health of IBCC — spanning customer service, servicing, collections, and back office — acting as the internal expert and cross-functional hub that keeps a brand new, complex product running smoothly at scale.
This is not a traditional manager role. You'll have influence, context, and accountability across every function that touches the card. You'll be the person who knows more about how IBCC operates than anyone else in the building, and you'll use that knowledge to drive alignment, unblock issues, and build the operational foundation the product needs to scale.
Responsibilities
Program Ownership:
- Serve as the single operational owner for IBCC end-to-end — the go-to person for anything touching customer service, servicing, collections, disputes, or back office on the card product
- Maintain a living view of IBCC operational health: volume trends, issue backlogs, SLA performance, and escalation patterns across all functions
- Own the IBCC issues log and drive resolution cross-functionally — triaging inbound problems, assigning owners, and tracking to closure
- Define and monitor KPIs across the full IBCC operational lifecycle; surface insights and risks to senior leadership on a regular cadence
Cross-Functional Coordination:
- Act as the connective tissue between Collections, Servicing, Customer Service, Platform, Product, Compliance, and WebBank — ensuring every team has what they need to support IBCC customers effectively
- Lead operational readiness for all IBCC product releases and feature launches — defining support requirements, agent enablement needs, and escalation paths before go-live
- Represent IBCC operations in cross-functional forums, product reviews, and partner meetings including WebBank commercial syncs
- Partner with the Platform team on LoanPro and Card System changes that impact IBCC operations, translating business requirements into clear operational asks
Servicing & Collections Operations:
- Own the design and documentation of IBCC servicing processes — payments, disputes, fraud claims, account maintenance — ensuring they are compliant, scalable, and agent-ready
- Partner with Collections leadership to define and refine IBCC-specific collections strategies, including pre- and post-charge-off handling, dispute/chargeback workflows, and agency escalation paths
- Coordinate with the Customer Service team (and BPO partners) to ensure IBCC servicing procedures are current, trained, and consistently executed
- Identify process gaps and manual workflows that are candidates for automation or AI-assisted handling, and drive those improvements through to execution
Qualifications
- 8+ years of experience in operations, program management, or servicing within fintech, credit cards, lending, or financial services
- Demonstrated ability to operate as a cross-functional program owner — driving alignment and execution across teams without direct authority over all of them
- Deep understanding of credit card or lending operations, including servicing, collections, disputes, and compliance touchpoints
- Strong analytical skills — comfortable owning reporting, diagnosing operational issues from data, and presenting findings clearly to senior leadership
- Exceptional written and verbal communication; able to translate complex operational detail into crisp executive updates and clear team-level direction
- High ownership mindset — you notice what's falling through the cracks and pick it up without being asked
- Comfort with ambiguity and new product builds; experience standing up operations for a net-new product is a strong plus
Preferred
- Experience with credit card servicing, preferably small business or commercial-focused
- Familiarity with Salesforce, LoanPro, or card servicing systems
- Experience working with bank partners (e.g. WebBank) or in a bank partnership model
- Exposure to compliance, vendor oversight, QA, or BPO management
Why This Role Matters
IBCC just hit General Availability — any US small business can now apply. The product is real, the customers are here, and the operational infrastructure needs to match. This person will shape what great looks like for IBCC operations from the ground up, and their work will directly determine whether hundreds of thousands of small business customers have a great experience with Intuit's newest financial product.
Level: P4 Staff Business Operations Manager
Team: Lending Operations & Partnerships
Reports to: Head of Lending Operations & Partnerships
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
- Bay Area California $166,500.00 - 225,500.00
- Southern California $154,500.00 - 208,500.00
- Colorado $140,000.00 - 189,500.00
- Hawaii $147,000.00 - 198,500.00
- Illinois $140,000.00 - 189,500.00
- Massachusetts $147,000.00 - 198,500.00
- Maryland $140,000.00 - 189,500.00
- Minnesota $127,000.00 - 172,000.00
- New Jersey $147,000.00 - 198,500.00
- New York $152,000.00 - 205,500.00
- Ohio $127,000.00 - 172,000.00
- Vermont $140,000.00 - 189,500.00
- Washington $147,000.00 - 198,500.00
- Washington DC $140,000.00 - 189,500.00
- Springfield $140,000 - $189,500
- San Diego, CA $154,500 - $208,500
Overview
The Intuit Business Credit Card (IBCC) is one of Intuit's newest and fastest-growing products, and we're looking for a Program Manager to be its operational backbone. This role owns the end-to-end operational health of IBCC — spanning customer service, servicing, collections, and back office — acting as the internal expert and cross-functional hub that keeps a brand new, complex product running smoothly at scale.
This is not a traditional manager role. You'll have influence, context, and accountability across every function that touches the card. You'll be the person who knows more about how IBCC operates than anyone else in the building, and you'll use that knowledge to drive alignment, unblock issues, and build the operational foundation the product needs to scale.
Responsibilities
Program Ownership:
- Serve as the single operational owner for IBCC end-to-end — the go-to person for anything touching customer service, servicing, collections, disputes, or back office on the card product
- Maintain a living view of IBCC operational health: volume trends, issue backlogs, SLA performance, and escalation patterns across all functions
- Own the IBCC issues log and drive resolution cross-functionally — triaging inbound problems, assigning owners, and tracking to closure
- Define and monitor KPIs across the full IBCC operational lifecycle; surface insights and risks to senior leadership on a regular cadence
Cross-Functional Coordination:
- Act as the connective tissue between Collections, Servicing, Customer Service, Platform, Product, Compliance, and WebBank — ensuring every team has what they need to support IBCC customers effectively
- Lead operational readiness for all IBCC product releases and feature launches — defining support requirements, agent enablement needs, and escalation paths before go-live
- Represent IBCC operations in cross-functional forums, product reviews, and partner meetings including WebBank commercial syncs
- Partner with the Platform team on LoanPro and Card System changes that impact IBCC operations, translating business requirements into clear operational asks
Servicing & Collections Operations:
- Own the design and documentation of IBCC servicing processes — payments, disputes, fraud claims, account maintenance — ensuring they are compliant, scalable, and agent-ready
- Partner with Collections leadership to define and refine IBCC-specific collections strategies, including pre- and post-charge-off handling, dispute/chargeback workflows, and agency escalation paths
- Coordinate with the Customer Service team (and BPO partners) to ensure IBCC servicing procedures are current, trained, and consistently executed
- Identify process gaps and manual workflows that are candidates for automation or AI-assisted handling, and drive those improvements through to execution
Qualifications
- 8+ years of experience in operations, program management, or servicing within fintech, credit cards, lending, or financial services
- Demonstrated ability to operate as a cross-functional program owner — driving alignment and execution across teams without direct authority over all of them
- Deep understanding of credit card or lending operations, including servicing, collections, disputes, and compliance touchpoints
- Strong analytical skills — comfortable owning reporting, diagnosing operational issues from data, and presenting findings clearly to senior leadership
- Exceptional written and verbal communication; able to translate complex operational detail into crisp executive updates and clear team-level direction
- High ownership mindset — you notice what's falling through the cracks and pick it up without being asked
- Comfort with ambiguity and new product builds; experience standing up operations for a net-new product is a strong plus
Preferred
- Experience with credit card servicing, preferably small business or commercial-focused
- Familiarity with Salesforce, LoanPro, or card servicing systems
- Experience working with bank partners (e.g. WebBank) or in a bank partnership model
- Exposure to compliance, vendor oversight, QA, or BPO management
Why This Role Matters
IBCC just hit General Availability — any US small business can now apply. The product is real, the customers are here, and the operational infrastructure needs to match. This person will shape what great looks like for IBCC operations from the ground up, and their work will directly determine whether hundreds of thousands of small business customers have a great experience with Intuit's newest financial product.
Level: P4 Staff Business Operations Manager
Team: Lending Operations & Partnerships
Reports to: Head of Lending Operations & Partnerships
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
- Bay Area California $166,500.00 - 225,500.00
- Southern California $154,500.00 - 208,500.00
- Colorado $140,000.00 - 189,500.00
- Hawaii $147,000.00 - 198,500.00
- Illinois $140,000.00 - 189,500.00
- Massachusetts $147,000.00 - 198,500.00
- Maryland $140,000.00 - 189,500.00
- Minnesota $127,000.00 - 172,000.00
- New Jersey $147,000.00 - 198,500.00
- New York $152,000.00 - 205,500.00
- Ohio $127,000.00 - 172,000.00
- Vermont $140,000.00 - 189,500.00
- Washington $147,000.00 - 198,500.00
- Washington DC $140,000.00 - 189,500.00
- Springfield $140,000 - $189,500
- San Diego, CA $154,500 - $208,500
See all 185+ Customer Service at Intuit jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Intuit Jobs
Tailor your resume to Intuit's products
Hiring teams for TurboTax and QuickBooks support roles look for experience resolving software or subscription issues. Frame past customer service work around technical troubleshooting, product knowledge, and retention metrics rather than general service skills.
Target roles tied to specific Intuit product lines
Customer Service openings at Intuit are often organized by product. Roles supporting TurboTax skew seasonal, while QuickBooks and payroll support tend to be year-round. Focusing on year-round openings gives you a longer runway for visa processing timelines.
Start your job search through Migrate Mate
Browse verified Customer Service openings at Intuit filtered by visa type using Migrate Mate. It surfaces roles where sponsorship is confirmed, so you're not guessing whether a listing will support your immigration status before you apply.
Prepare for skills assessments alongside credential documents
Intuit's Customer Service hiring often includes product scenario assessments. Gather your degree certificates, OPT EAD, or visa documentation in parallel with interview prep so you're not scrambling once an offer moves to HR and immigration review.
Customer Service at Intuit jobs are hiring across the US. Find yours.
Find Customer Service at Intuit JobsFrequently Asked Questions
Does Intuit sponsor H-1B visas for Customer Service?
Yes, Intuit sponsors H-1B visas for Customer Service roles. The role must qualify as a specialty occupation, which generally requires a bachelor's degree or equivalent in a relevant field. Customer Service positions tied to technical products like TurboTax or QuickBooks are more likely to meet that threshold than general support roles.
How do I apply for Customer Service jobs at Intuit?
Apply directly through Intuit's careers page or find verified sponsorship-eligible openings through Migrate Mate. Filter by visa type to identify roles that match your immigration status. Intuit's Customer Service hiring typically includes an application review, a phone screen, and one or more skills or situational assessments before an offer is extended.
Which visa types does Intuit commonly sponsor for Customer Service roles?
Intuit sponsors a range of visa types for Customer Service positions, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for students in their practical training period. Immigrant pathways including EB-2 and EB-3 are also available for longer-term sponsorship, though those typically follow several years of employment.
What qualifications does Intuit expect for Customer Service roles?
Most Customer Service roles at Intuit expect experience in software or subscription product support, strong written and verbal communication, and comfort navigating CRM platforms. Technical fluency with tax or accounting software is an advantage for TurboTax and QuickBooks roles. For visa-sponsored positions, a relevant bachelor's degree strengthens both the job application and the specialty occupation determination required for H-1B sponsorship.
How do I plan my timeline around Intuit's visa sponsorship process?
If you're on F-1 OPT, confirm your EAD expiration date and whether you qualify for the 24-month STEM extension before accepting a role. For H-1B sponsorship, the annual cap filing window opens in March for an October 1 start date, so timing your offer matters. E-3 and TN visas have no cap and can be processed faster. Build in at least 60 to 90 days between offer acceptance and your intended start date to allow for LCA certification and petition filing.
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