Customer Service Jobs at Genuine Parts Company with Visa Sponsorship
Genuine Parts Company hires Customer Service professionals across its automotive parts distribution network, including NAPA Auto Parts operations. The company has a track record of sponsoring international talent in customer-facing and support roles, making it a practical target if you need visa sponsorship to work in the U.S.
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Get Access To All JobsSUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
COMPENSATION:
$19.89 - $24.88/Hour
JOB DUTIES:
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
SUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
COMPENSATION:
$19.89 - $24.88/Hour
JOB DUTIES:
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
See all 362+ Customer Service at Genuine Parts Company jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Genuine Parts Company roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Genuine Parts Company Jobs
Frame your resume around parts distribution
Customer Service roles at Genuine Parts Company often involve B2B account support for auto repair shops and fleet operators. Highlight any experience with wholesale, parts ordering systems, or technical product support to align with what hiring managers are screening for.
Verify your work authorization timeline before applying
If you're on F-1 OPT, confirm your EAD end date before submitting applications. Genuine Parts Company hires across multiple visa types, so knowing exactly how much runway you have helps you target roles with realistic start dates and sponsorship timelines.
Target NAPA distribution center postings specifically
Genuine Parts Company's Customer Service hiring is concentrated around NAPA Auto Parts branch and distribution operations. Filtering job searches by warehouse, distribution, or regional support center locations surfaces the roles most likely to carry sponsorship eligibility.
Ask about LCA certification during recruiter screening
Before an offer is extended, your employer must file a Labor Condition Application with the DOL certifying the offered wage meets prevailing wage requirements. Asking the recruiter where the role falls on their sponsorship approval process signals you understand what's involved and speeds up the conversation.
Use Migrate Mate to identify open roles with sponsorship
Search Migrate Mate's job board to filter Customer Service openings at Genuine Parts Company that are open to visa sponsorship. This cuts out the manual research of checking each posting individually to figure out whether international candidates are eligible.
Build a credential package that supports a specialty occupation argument
H-1B eligibility for Customer Service roles requires establishing that the position qualifies as a specialty occupation. Gather documentation showing your degree field directly relates to the role, such as business, supply chain, or operations management transcripts and any technical certifications relevant to automotive parts.
Customer Service at Genuine Parts Company jobs are hiring across the US. Find yours.
Find Customer Service at Genuine Parts Company JobsFrequently Asked Questions
Does Genuine Parts Company sponsor H-1B visas for Customer Service?
Yes, Genuine Parts Company has a history of sponsoring H-1B visas, including for Customer Service functions. The H-1B requires the role to qualify as a specialty occupation, so positions involving technical product support, B2B account management, or systems-based operations are stronger candidates than general front-line roles. Your degree field should relate directly to the job duties.
Which visa types does Genuine Parts Company commonly use for Customer Service roles?
Genuine Parts Company has sponsored H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Card pathways including EB-2 and EB-3. For Customer Service roles, F-1 OPT is a common entry point for recent graduates, while H-1B and TN are more typical for longer-term employment. EB-3 is the most common Green Card category for this type of work.
What qualifications does Genuine Parts Company expect for Customer Service positions?
Most Customer Service roles at Genuine Parts Company require strong communication skills and familiarity with order management or customer support systems. Roles supporting NAPA Auto Parts operations often value knowledge of automotive parts, supply chain processes, or wholesale distribution. A bachelor's degree in business, operations, or a related field strengthens both your application and your H-1B specialty occupation eligibility.
How do I apply for Customer Service jobs at Genuine Parts Company?
You can browse open Customer Service positions at Genuine Parts Company through Migrate Mate, which filters for roles open to visa sponsorship. When applying, tailor your resume to reflect experience with B2B customer support, parts distribution, or technical account management. Follow up directly with the recruiter during the screening call to confirm the company's sponsorship process for the specific role.
How do I plan my timeline if I need Genuine Parts Company to sponsor my H-1B?
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date, so work backward from there when targeting roles. If you're on F-1 OPT, USCIS allows a 60-day grace period after your EAD expires if your employer files an H-1B petition on your behalf, giving you a limited buffer. Aligning your job search to the annual H-1B registration window in March is the most reliable approach.
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