Service & Sales Representative Jobs at Genuine Parts Company with Visa Sponsorship
Service & Sales Representative jobs at Genuine Parts Company sit at the intersection of automotive expertise and customer relationship management, covering NAPA Auto Parts store support, fleet accounts, and wholesale distribution. Genuine Parts has a consistent record of sponsoring international talent across multiple visa categories for this function.
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Get Access To All JobsEmployee Service Desk Representative
Job Summary
The Employee Service Desk Representative is a frontline responder providing timely and accurate support for employees, managers, and HR Partners. This role resolves a wide array of HR-related inquiries using strong knowledge of HR processes and technology systems. If you excel in customer service, enjoy problem-solving, and have a passion for HR operations, we want to hear from you!
Responsibilities
- Serve as a primary point of contact for employee related inquiries, questions, and case resolution via phone, email, and ServiceNow with high levels of customer service.
- Diagnose, triage, and resolve common HR inquiries related to payroll, benefits, leave of absence, Workday transactions, and policy clarifications.
- Document case details thoroughly within ServiceNow ensuring information accuracy and compliance with company standards.
- Utilize Workday to verify employee data, update records, and guide users through system functionality.
- Ensure adherence to all confidentiality and compliance requirements when handling sensitive employee information.
- Manage incoming USPS mail by organizing, creating cases in ServiceNow, and resolving or escalating as needed.
- Escalate complex or unresolved issues appropriately per service delivery matrix or specialized teams.
- Contribute to the development of training materials, FAQs, and user guides to enhance team knowledge.
Qualifications
- Relevant work experience in HR-support, customer service, or call center roles within a large enterprise environment.
- Familiarity with call center technology, case management systems, and basic computer skills with an ability to quickly learn new HR technologies.
- Strong verbal and written communication skills with a customer-focused mindset.
- Professionalism and discretion in handling confidential and sensitive employee information.
- Detail-oriented and organized with the ability to handle multiple tasks in a fast-paced team environment.
- Ability to work independently, leveraging tools and resources to complete established procedures and work collaboratively.
- High School diploma or equivalent required.
Preferred Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Previous experience supporting HR operations or employee services in a large, multi-state or multinational organization.
- Advanced proficiency with HR technology platforms such as Five9, ServiceNow, and Workday.
- Basic understanding of employment laws, HR policies, and compliance requirements relevant to a large workforce.
- Bilingual skills, particularly Spanish.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Employee Service Desk Representative
Job Summary
The Employee Service Desk Representative is a frontline responder providing timely and accurate support for employees, managers, and HR Partners. This role resolves a wide array of HR-related inquiries using strong knowledge of HR processes and technology systems. If you excel in customer service, enjoy problem-solving, and have a passion for HR operations, we want to hear from you!
Responsibilities
- Serve as a primary point of contact for employee related inquiries, questions, and case resolution via phone, email, and ServiceNow with high levels of customer service.
- Diagnose, triage, and resolve common HR inquiries related to payroll, benefits, leave of absence, Workday transactions, and policy clarifications.
- Document case details thoroughly within ServiceNow ensuring information accuracy and compliance with company standards.
- Utilize Workday to verify employee data, update records, and guide users through system functionality.
- Ensure adherence to all confidentiality and compliance requirements when handling sensitive employee information.
- Manage incoming USPS mail by organizing, creating cases in ServiceNow, and resolving or escalating as needed.
- Escalate complex or unresolved issues appropriately per service delivery matrix or specialized teams.
- Contribute to the development of training materials, FAQs, and user guides to enhance team knowledge.
Qualifications
- Relevant work experience in HR-support, customer service, or call center roles within a large enterprise environment.
- Familiarity with call center technology, case management systems, and basic computer skills with an ability to quickly learn new HR technologies.
- Strong verbal and written communication skills with a customer-focused mindset.
- Professionalism and discretion in handling confidential and sensitive employee information.
- Detail-oriented and organized with the ability to handle multiple tasks in a fast-paced team environment.
- Ability to work independently, leveraging tools and resources to complete established procedures and work collaboratively.
- High School diploma or equivalent required.
Preferred Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Previous experience supporting HR operations or employee services in a large, multi-state or multinational organization.
- Advanced proficiency with HR technology platforms such as Five9, ServiceNow, and Workday.
- Basic understanding of employment laws, HR policies, and compliance requirements relevant to a large workforce.
- Bilingual skills, particularly Spanish.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
See all Service & Sales Representative Jobs at Genuine Parts Company
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service & Sales Representative Jobs at Genuine Parts Company.
Get Access To All JobsTips for Finding Service & Sales Representative Jobs at Genuine Parts Company
Align your resume to automotive parts knowledge
Genuine Parts Company prioritizes candidates who can speak to product lines, inventory systems, and wholesale account management. Tailor your resume to reflect familiarity with automotive aftermarket parts, even if gained through coursework, internships, or non-U.S. employers.
Identify NAPA store territories actively hiring
Service and Sales Representative openings at Genuine Parts often cluster around regional distribution hubs and NAPA franchise territories. Searching by metropolitan area rather than a single city surfaces store-level roles that corporate job boards sometimes bury.
Confirm OPT authorization covers your start date
F-1 OPT authorization must be active before your first day. If your program end date is approaching, verify your EAD card arrival timeline with your DSO and confirm it covers the role's expected start date before accepting an offer.
Ask HR which filing pathway applies to your role
Genuine Parts sponsors multiple visa categories, and the pathway offered can depend on your degree field and prior experience. During the offer stage, ask the HR team directly whether your role qualifies for H-1B specialty occupation or a green card track through PERM.
Use Migrate Mate to filter sponsoring locations
Not every Genuine Parts Company location files sponsorship paperwork at the same rate. Use Migrate Mate to filter open Service and Sales Representative roles specifically by sponsorship history so you focus applications on locations that have sponsored this role before.
Prepare documentation showing in-field experience early
For PERM-backed Green Card filings, DOL requires detailed evidence of your qualifying experience. Gather reference letters, pay stubs, and employer contact details from previous automotive or wholesale sales roles before the offer stage, not after.
Frequently Asked Questions
Does Genuine Parts Company sponsor H-1B visas for Service & Sales Representatives?
Yes, Genuine Parts Company has a track record of sponsoring H-1B visas for Service and Sales Representative roles. Sponsorship eligibility typically depends on whether the specific position qualifies as a specialty occupation under USCIS standards, which generally requires a bachelor's degree or equivalent in a directly related field. Confirming this with the hiring team early in the process is the most reliable way to understand what your specific offer covers.
How do I apply for Service & Sales Representative jobs at Genuine Parts Company?
Applications go through the Genuine Parts Company careers portal, where roles are listed by location and business unit including NAPA Auto Parts and the industrial division. You can also find and filter open positions confirmed for visa sponsorship on Migrate Mate, which is useful if your job search depends on landing a role with active sponsorship support rather than applying broadly and asking later.
Which visa types does Genuine Parts Company commonly use for Service & Sales Representative roles?
Genuine Parts Company sponsors across several categories for this function, including H-1B for specialty occupation workers, F-1 OPT and CPT for students still in or recently completing a degree program, TN visas for Canadian and Mexican nationals in qualifying professional categories, J-1 visa for exchange visitors, and EB-2 or EB-3 immigrant visa tracks for candidates pursuing permanent residence through employer sponsorship.
What qualifications does Genuine Parts Company expect for a Service & Sales Representative role?
Most Service and Sales Representative roles at Genuine Parts Company look for a combination of customer-facing sales experience and familiarity with the automotive aftermarket or wholesale distribution space. A bachelor's degree in business, marketing, or a related field strengthens your profile for both the role and H-1B eligibility. Hands-on knowledge of parts cataloguing systems, fleet account management, or NAPA store operations can differentiate your application in a competitive candidate pool.
How do I understand the visa filing timeline once I receive an offer from Genuine Parts Company?
The timeline depends on your current status and the visa category your role qualifies for. H-1B petitions are subject to the annual cap with a lottery in March for an October 1 start, so if you receive an offer outside that window your employer may file for the next cycle or explore cap-exempt options. F-1 OPT holders can start immediately once their EAD is active. For PERM-based Green Card tracks, DOL processing can extend the overall timeline by 12 months or more, so clarify the intended pathway with Genuine Parts HR before accepting.