Customer Service Jobs at Michaels Stores with Visa Sponsorship
Customer Service roles at Michaels Stores span store-level support, guest experience, and team coordination across a large retail footprint. Michaels has a track record of sponsoring international talent for customer-facing positions, making it a realistic target if you're navigating work authorization in the U.S.
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Get Access To All JobsINTRODUCTION
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
ROLE AND RESPONSIBILITIES
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
BASIC QUALIFICATIONS
- Retail and/or customer service experience preferred
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Store - S.DG-LA MESA, CA
COMPENSATION
- Total Base Pay Range For This Position: $16.90 - $19.70
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
INTRODUCTION
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
ROLE AND RESPONSIBILITIES
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
BASIC QUALIFICATIONS
- Retail and/or customer service experience preferred
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Store - S.DG-LA MESA, CA
COMPENSATION
- Total Base Pay Range For This Position: $16.90 - $19.70
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
See all 811+ Customer Service at Michaels Stores jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Michaels Stores Jobs
Frame Your Resume Around Retail Metrics
Michaels hiring managers look for measurable impact in customer-facing roles. Quantify your experience with throughput, satisfaction scores, or team size rather than listing duties. Retail-specific language signals you understand the pace of the environment.
Target Store Management Tracks Explicitly
Michaels frequently sponsors candidates moving into team lead or department supervisor pipelines, not just frontline associate roles. When applying, reference interest in growth into those tracks. Sponsors are more likely to file when they see long-term retention potential.
Understand Which Visa Types Fit Customer Service
Customer Service roles at Michaels have been filed under H-1B, TN, and F-1 OPT pathways. TN is worth prioritizing if you're Canadian or Mexican and your role can be scoped under a qualifying occupation. OPT lets you start immediately while the employer evaluates sponsorship fit.
Confirm Michaels Is E-Verify Enrolled Before Accepting
Large retail employers like Michaels are typically enrolled in E-Verify, which is required to legally employ F-1 OPT workers. Confirm enrollment before signing an offer. You can verify employer participation directly through the E-Verify employer search on the DHS website.
Time Your Application Around Peak Hiring Cycles
Michaels ramps hiring heavily before the fall and holiday seasons. Applying in late summer positions you ahead of that surge, giving hiring managers more time to process sponsorship internally before offer deadlines compress under seasonal pressure.
Use Migrate Mate to Filter Sponsoring Locations
Michaels operates hundreds of locations, but not every store or district has the same sponsorship posture. Use Migrate Mate to surface Customer Service openings at Michaels that are tagged for visa sponsorship so you're targeting stores where authorization is actively supported.
Customer Service at Michaels Stores jobs are hiring across the US. Find yours.
Find Customer Service at Michaels Stores JobsFrequently Asked Questions
Does Michaels Stores sponsor H-1B visas for Customer Service?
Yes, Michaels Stores has sponsored H-1B visas for Customer Service roles. H-1B sponsorship in retail typically applies to positions that meet the specialty occupation standard, so roles with a supervisory, analytical, or training component tend to be stronger fits. You'll want to discuss the specific role scope with the hiring team before assuming all Customer Service titles qualify.
How do I apply for Customer Service jobs at Michaels Stores?
Applications go through Michaels' careers portal, where you can filter by role type and location. When applying, flag your visa status early in the process so recruiters can route you to a hiring manager with sponsorship authority. Migrate Mate also lists Michaels Customer Service openings filtered for visa sponsorship, which helps you avoid applying to postings where authorization isn't supported.
Which visa types does Michaels Stores use for Customer Service roles?
Michaels has used H-1B, EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas for Customer Service positions. F-1 OPT and CPT are common starting points for recent graduates, while TN is an efficient path for Canadian and Mexican nationals in qualifying occupations. H-1B and the EB categories support longer-term employment and permanent residence pathways.
What qualifications does Michaels Stores expect for Customer Service roles?
Most Customer Service openings at Michaels expect prior retail or guest-facing experience, comfort with point-of-sale systems, and the ability to work variable schedules including weekends. Roles at the team lead or supervisor level may expect some prior people management experience. For H-1B sponsorship specifically, a bachelor's degree in a relevant field strengthens the specialty occupation case considerably.
How do I manage visa timing when pursuing a Customer Service role at Michaels Stores?
If you're on F-1 OPT, confirm your OPT end date before the offer stage and give Michaels' HR team enough runway to complete E-Verify and any internal approval steps. H-1B cap-subject petitions must be filed by April 1 for an October 1 start, so offers aligned to that window matter. TN status can be obtained at the border with an offer letter, making it a faster option if you're eligible.
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