Customer Service Jobs at Quest Diagnostics with Visa Sponsorship
Customer Service jobs at Quest Diagnostics encompass patient support, billing inquiries, and diagnostic test coordination across contact centers and local service hubs. Quest has a consistent record of sponsoring international talent for these positions, making it a realistic target if you're navigating OPT, H-1B visa, or other work authorization pathways.
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Customer Service Representative - Billing II
Pay range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Start date: July 13th
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
The successful candidate must be able to work the following hours and schedule:
- A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
- You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II). This position is full-time (40 hours/week) Monday – Friday.
The shift is as follows:
- Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM
- On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PM
- Deployment to full-time position: the nationwide call center is open from 8:30 AM – 8:00 PM.
- To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you:
+ 8:30 AM – 5:00 PM
+ 9:30 AM – 6:00 PM
+ 10:30 AM – 7:00 PM
+ 11:30 AM – 8:00 PM
You also may be required, given the business need, to work occasional overtime. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
- Supports assigned client group(s) performing moderate complexity health related customer excellence activities.
- Typically makes moderate complexity, inbound and outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
Qualifications
Required Work Experience:
- 2 or more years related customer service excellence experience in healthcare-related field.
- Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards
Physical And Mental Requirements
- Consistent exceptional customer service, accuracy and quality focus required.
- Ability to work any eight-hour shift between Monday-Friday, from 8:30am – 8:00pm ET. Specific shift will be assigned after training ends.
- After successful completion of training, based on business need, one of the following shifts will be assigned:
+ 8:30am – 5:00pm ET
+ 9:30am – 6:00pm ET
+ 10:30am – 7:00pm ET
+ 11:30am – 8:00pm ET
Knowledge
- Knowledge of billing/finance and eligibility processes, practices, and concepts
Align To Quest Culture & How We Work
- CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
- CARE - We show each person they matter.
- COLLABORATION - We commit teamwork - inside and outside of Quest.
- CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
- CURIOUSITY - We ask vital questions in search of richer answers.
- FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
- Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.
Technical Skills:
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
Continuous Improvement
- Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Education
- High school diploma, GED (or higher) (Required)
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Job Description
Customer Service Representative - Billing II
Pay range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Start date: July 13th
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
The successful candidate must be able to work the following hours and schedule:
- A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
- You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II). This position is full-time (40 hours/week) Monday – Friday.
The shift is as follows:
- Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM
- On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PM
- Deployment to full-time position: the nationwide call center is open from 8:30 AM – 8:00 PM.
- To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you:
+ 8:30 AM – 5:00 PM
+ 9:30 AM – 6:00 PM
+ 10:30 AM – 7:00 PM
+ 11:30 AM – 8:00 PM
You also may be required, given the business need, to work occasional overtime. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
- Supports assigned client group(s) performing moderate complexity health related customer excellence activities.
- Typically makes moderate complexity, inbound and outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
Qualifications
Required Work Experience:
- 2 or more years related customer service excellence experience in healthcare-related field.
- Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards
Physical And Mental Requirements
- Consistent exceptional customer service, accuracy and quality focus required.
- Ability to work any eight-hour shift between Monday-Friday, from 8:30am – 8:00pm ET. Specific shift will be assigned after training ends.
- After successful completion of training, based on business need, one of the following shifts will be assigned:
+ 8:30am – 5:00pm ET
+ 9:30am – 6:00pm ET
+ 10:30am – 7:00pm ET
+ 11:30am – 8:00pm ET
Knowledge
- Knowledge of billing/finance and eligibility processes, practices, and concepts
Align To Quest Culture & How We Work
- CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
- CARE - We show each person they matter.
- COLLABORATION - We commit teamwork - inside and outside of Quest.
- CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
- CURIOUSITY - We ask vital questions in search of richer answers.
- FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
- Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.
Technical Skills:
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
Continuous Improvement
- Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Education
- High school diploma, GED (or higher) (Required)
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
See all Customer Service Jobs at Quest Diagnostics
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Quest Diagnostics.
Get Access To All JobsTips for Finding Customer Service Jobs at Quest Diagnostics
Frame Your Resume Around Patient-Facing Metrics
Quest prioritizes Customer Service candidates who can demonstrate volume-based experience: calls handled, resolution rates, or patient satisfaction scores. Quantify your background in healthcare or high-volume service environments before you apply, even if the numbers are approximate.
Target Roles at Service Centers Not Corporate Offices
Quest's Customer Service hiring is concentrated in regional patient service centers and billing contact centers, not just headquarters. Searching by those specific facility types surfaces openings that receive less applicant traffic and often have more flexibility on sponsorship timelines.
Use Migrate Mate to Filter Verified Sponsorship Openings
Not every Quest job posting flags sponsorship eligibility upfront. Use Migrate Mate to browse Customer Service roles at Quest that are tied to verified sponsorship activity, so you apply to positions where your visa type is actually on the table.
Clarify CPT Eligibility Before Accepting an Offer
If you're on F-1 CPT, confirm with Quest's HR team that your program's CPT authorization covers the specific role and work site. Healthcare employers using E-Verify require your CPT dates and employer details to match exactly what your school has authorized.
Ask About H-1B Filing Timelines During the Offer Stage
USCIS H-1B cap registration opens in March for an October 1 start. If you receive a Quest offer in late spring or summer, discuss with their immigration team whether premium processing or a cap-exempt path applies to your situation before accepting.
Prepare PERM-Ready Employment History Documentation Early
Quest sponsors Green Cards through the PERM labor certification process for longer-tenure Customer Service staff. Gather W-2s, pay stubs, and employment verification letters from prior roles now. DOL requires precise employment history, and gaps slow the process significantly.
Frequently Asked Questions
Does Quest Diagnostics sponsor H-1B visas for Customer Service?
Yes, Quest Diagnostics sponsors H-1B visas for Customer Service roles, particularly for positions requiring specialized knowledge in healthcare billing, patient account management, or diagnostic support. Sponsorship is not guaranteed for every posting, so it's worth confirming directly with the recruiter during the screening stage whether a specific role is eligible.
Which visa types does Quest Diagnostics commonly sponsor for Customer Service roles?
Quest Diagnostics sponsors multiple visa categories for Customer Service positions, including H-1B, TN visa for Canadian and Mexican nationals, and F-1 OPT for recent graduates. For candidates pursuing permanent residence, Quest has used EB-2 and EB-3 Green Card pathways for qualifying employees in these roles. The visa type offered depends on your qualifications, role level, and employment history.
What qualifications does Quest Diagnostics expect for Customer Service positions?
Quest typically looks for candidates with experience in healthcare customer service, medical billing, or patient account support. Familiarity with insurance verification, HIPAA-compliant communication, and high-volume call environments is valued. For sponsored roles, a relevant degree or demonstrated professional background in a related field strengthens your application, particularly for H-1B specialty occupation filings.
How do I apply for Customer Service jobs at Quest Diagnostics?
You can browse and apply for Customer Service openings at Quest Diagnostics through their careers portal. For international candidates seeking roles with confirmed sponsorship activity, Migrate Mate filters Quest's listings to surface positions tied to verified visa filings, which saves time compared to reviewing every posting individually. Apply early in hiring cycles, as contact center roles fill quickly.
How do I plan my timeline if I'm on OPT and targeting a Quest Customer Service role?
F-1 OPT gives you 12 months of work authorization, with a possible 24-month STEM extension if your role qualifies. If you're hired by Quest on OPT, the company needs to register you in E-Verify and file your H-1B cap registration by March to secure an October 1 start date. Starting the conversation with HR about sponsorship intent at least six months before your OPT expiration gives both sides enough runway.