Customer Service Jobs at Quest Diagnostics with Visa Sponsorship
Customer Service roles at Quest Diagnostics span patient support, billing inquiries, and diagnostic test coordination across contact centers and local service hubs. Quest has a consistent record of sponsoring international talent for these positions, making it a realistic target if you're navigating OPT, H-1B, or other work authorization pathways.
See All Customer Service at Quest Diagnostics JobsOverview
Showing 5 of 55+ Customer Service Jobs at Quest Diagnostics jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 55+ Customer Service Jobs at Quest Diagnostics
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Quest Diagnostics.
Get Access To All JobsMedical Courier – Specialty
Location: Cincinnati, OH
Schedule: Saturday, 1:00 PM to 9:30 PM, Sunday, 12:00 PM to 8:30 PM, Monday to Tuesday, 2:00 PM to 10:30 PM (off Wed-Fri)
Hours: 32 hours/week
Drive health forward — with a career that goes the distance.
At Quest Diagnostics, your deliveries don’t just move packages—they move healthcare forward. Join a trusted team of professionals ensuring life-saving diagnostics reach patients quickly and safely. You’ll be the face of our diagnostic services, helping ensure that every test gets to where it needs to go, accurately and on time. If you’re reliable, customer-focused, and love being on the road, this role is for you.
Why choose Quest over the rest?
- You’ll make a real difference in people’s lives – every day
- Work independently in a mobile role with a predictable route
- Exceptional benefits from day one, including: medical, dental, vision, life insurance, wellness programs, short- and long-term disability, 401(k) with company match, and employee stock purchase plan, based on eligibility
- Career advancement opportunities through internal mobility and continuous development
- Predictable hours to support work-life balance
- Mission-driven work — your role directly supports patient care and medical diagnostics
Pay range: $18.50+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
What you’ll do:
- Pick up, transport, and deliver medical specimens and lab materials; may be asked to cover additional routes as needed
- Communicate professionally with doctors, nurses, and lab staff to ensure timely deliveries
- Safely operate a company-provided vehicle (non-CDL)
- Use handheld scanners, route software, and mobile apps to track deliveries
- Ensure proper specimen handling, labeling, storage, and documentation
- Comply with all DOT, HIPAA, OSHA, and internal safety standards
- Complete office and logistics operations tasks as needed, including training team members, packing and shipping specimens for flights, and other related duties
What you need:
- A valid driver’s license with less than three moving violations within the past three years
- Great customer service and communication skills
- Strong attention to detail, with reliable documentation skills
- Ability to work independently and problem-solve on the road
- Comfortable using mobile devices or scanning tools
- Ability to lift up to 30 lbs. and be on the move for much of your shift
- Prior medical, customer service, courier, or logistics experience is strongly preferred
What we offer:
- Competitive hourly pay
- Annual merit increases and bonus opportunities
- Exceptional benefits starting day one – including medical, dental, vision, and more for eligible roles
- Paid time off, 401(k) match, tuition reimbursement, and career advancement
- Uniforms provided
- Full-time and part-time roles available across the U.S.
Ready to drive your career forward?
Apply now and start a meaningful career with one of the most respected names in the diagnostics industry.
Medical Courier – Specialty
Location: Cincinnati, OH
Schedule: Saturday, 1:00 PM to 9:30 PM, Sunday, 12:00 PM to 8:30 PM, Monday to Tuesday, 2:00 PM to 10:30 PM (off Wed-Fri)
Hours: 32 hours/week
Drive health forward — with a career that goes the distance.
At Quest Diagnostics, your deliveries don’t just move packages—they move healthcare forward. Join a trusted team of professionals ensuring life-saving diagnostics reach patients quickly and safely. You’ll be the face of our diagnostic services, helping ensure that every test gets to where it needs to go, accurately and on time. If you’re reliable, customer-focused, and love being on the road, this role is for you.
Why choose Quest over the rest?
- You’ll make a real difference in people’s lives – every day
- Work independently in a mobile role with a predictable route
- Exceptional benefits from day one, including: medical, dental, vision, life insurance, wellness programs, short- and long-term disability, 401(k) with company match, and employee stock purchase plan, based on eligibility
- Career advancement opportunities through internal mobility and continuous development
- Predictable hours to support work-life balance
- Mission-driven work — your role directly supports patient care and medical diagnostics
Pay range: $18.50+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
What you’ll do:
- Pick up, transport, and deliver medical specimens and lab materials; may be asked to cover additional routes as needed
- Communicate professionally with doctors, nurses, and lab staff to ensure timely deliveries
- Safely operate a company-provided vehicle (non-CDL)
- Use handheld scanners, route software, and mobile apps to track deliveries
- Ensure proper specimen handling, labeling, storage, and documentation
- Comply with all DOT, HIPAA, OSHA, and internal safety standards
- Complete office and logistics operations tasks as needed, including training team members, packing and shipping specimens for flights, and other related duties
What you need:
- A valid driver’s license with less than three moving violations within the past three years
- Great customer service and communication skills
- Strong attention to detail, with reliable documentation skills
- Ability to work independently and problem-solve on the road
- Comfortable using mobile devices or scanning tools
- Ability to lift up to 30 lbs. and be on the move for much of your shift
- Prior medical, customer service, courier, or logistics experience is strongly preferred
What we offer:
- Competitive hourly pay
- Annual merit increases and bonus opportunities
- Exceptional benefits starting day one – including medical, dental, vision, and more for eligible roles
- Paid time off, 401(k) match, tuition reimbursement, and career advancement
- Uniforms provided
- Full-time and part-time roles available across the U.S.
Ready to drive your career forward?
Apply now and start a meaningful career with one of the most respected names in the diagnostics industry.
See all 55+ Customer Service at Quest Diagnostics jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Quest Diagnostics roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Quest Diagnostics Jobs
Frame Your Resume Around Patient-Facing Metrics
Quest prioritizes Customer Service candidates who can demonstrate volume-based experience: calls handled, resolution rates, or patient satisfaction scores. Quantify your background in healthcare or high-volume service environments before you apply, even if the numbers are approximate.
Target Roles at Service Centers Not Corporate Offices
Quest's Customer Service hiring is concentrated in regional patient service centers and billing contact centers, not just headquarters. Searching by those specific facility types surfaces openings that receive less applicant traffic and often have more flexibility on sponsorship timelines.
Use Migrate Mate to Filter Verified Sponsorship Openings
Not every Quest job posting flags sponsorship eligibility upfront. Use Migrate Mate to browse Customer Service roles at Quest that are tied to verified sponsorship activity, so you apply to positions where your visa type is actually on the table.
Clarify CPT Eligibility Before Accepting an Offer
If you're on F-1 CPT, confirm with Quest's HR team that your program's CPT authorization covers the specific role and work site. Healthcare employers using E-Verify require your CPT dates and employer details to match exactly what your school has authorized.
Ask About H-1B Filing Timelines During the Offer Stage
USCIS H-1B cap registration opens in March for an October 1 start. If you receive a Quest offer in late spring or summer, discuss with their immigration team whether premium processing or a cap-exempt path applies to your situation before accepting.
Prepare PERM-Ready Employment History Documentation Early
Quest sponsors Green Cards through the PERM labor certification process for longer-tenure Customer Service staff. Gather W-2s, pay stubs, and employment verification letters from prior roles now. DOL requires precise employment history, and gaps slow the process significantly.
Customer Service at Quest Diagnostics jobs are hiring across the US. Find yours.
Find Customer Service at Quest Diagnostics JobsFrequently Asked Questions
Does Quest Diagnostics sponsor H-1B visas for Customer Service?
Yes, Quest Diagnostics sponsors H-1B visas for Customer Service roles, particularly for positions requiring specialized knowledge in healthcare billing, patient account management, or diagnostic support. Sponsorship is not guaranteed for every posting, so it's worth confirming directly with the recruiter during the screening stage whether a specific role is eligible.
Which visa types does Quest Diagnostics commonly sponsor for Customer Service roles?
Quest Diagnostics sponsors multiple visa categories for Customer Service positions, including H-1B, TN for Canadian and Mexican nationals, and F-1 OPT for recent graduates. For candidates pursuing permanent residence, Quest has used EB-2 and EB-3 Green Card pathways for qualifying employees in these roles. The visa type offered depends on your qualifications, role level, and employment history.
What qualifications does Quest Diagnostics expect for Customer Service positions?
Quest typically looks for candidates with experience in healthcare customer service, medical billing, or patient account support. Familiarity with insurance verification, HIPAA-compliant communication, and high-volume call environments is valued. For sponsored roles, a relevant degree or demonstrated professional background in a related field strengthens your application, particularly for H-1B specialty occupation filings.
How do I apply for Customer Service jobs at Quest Diagnostics?
You can browse and apply for Customer Service openings at Quest Diagnostics through their careers portal. For international candidates seeking roles with confirmed sponsorship activity, Migrate Mate filters Quest's listings to surface positions tied to verified visa filings, which saves time compared to reviewing every posting individually. Apply early in hiring cycles, as contact center roles fill quickly.
How do I plan my timeline if I'm on OPT and targeting a Quest Customer Service role?
F-1 OPT gives you 12 months of work authorization, with a possible 24-month STEM extension if your role qualifies. If you're hired by Quest on OPT, the company needs to register you in E-Verify and file your H-1B cap registration by March to secure an October 1 start date. Starting the conversation with HR about sponsorship intent at least six months before your OPT expiration gives both sides enough runway.
See which Customer Service at Quest Diagnostics employers are hiring and sponsoring visas right now.
Search Customer Service at Quest Diagnostics Jobs