Customer Service Jobs at Quest Diagnostics with Visa Sponsorship
Customer Service jobs at Quest Diagnostics encompass patient support, billing inquiries, and diagnostic test coordination across contact centers and local service hubs. Quest has a consistent record of sponsoring international talent for these positions, making it a realistic target if you're navigating OPT, H-1B visa, or other work authorization pathways.
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Get Access To All JobsCustomer Service Representative - Billing II (Bilingual - English/Spanish)
Start date: September 21st
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
The successful candidate must be able to work the following hours and schedule:
- A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
- You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II).
This position is full-time (40 hours/week) Monday – Friday. The shift is as follows:
- Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM
- On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PM
- Deployment to full-time position: the nationwide call center is open from 8:30 AM – 8:00 PM.
- To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you:
- 8:30 AM – 5:00 PM
- 9:30 AM – 6:00 PM
- 10:30 AM – 7:00 PM
- 11:30 AM – 8:00 PM
You also may be required, given the business need, to work occasional overtime.
This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Pay range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Responsibilities:
- Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns
- Evaluate and respond to all aspects of billing inquiries, including but not limited to billing insurances, and updating invoices
- Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
- Thorough navigation of the Quest Billing System and other applicable applications
- Maintain tracking log of all patient contacts
- Ability to perform additional projects or tasks based on business need
- Maintain all compliance and HIPAA regulations at all times
Required Qualifications
- High School Diploma / GED (or higher)
- Bi-lingual, English and Spanish.
- 2+ years of experience working in a call center handling a high volume of inbound calls.
- 2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
- Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
- Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
- Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET. Your specific shift will be assigned after training ends.
- Ability to commit to full-time attendance during the 90-day training period (9:00 AM-5:30 PM ET), with no absences.
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
- Proficient conflict management skills including the ability to resolve stressful situations.
- Must be 18 years or older.
Customer Service Representative - Billing II (Bilingual - English/Spanish)
Start date: September 21st
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
The successful candidate must be able to work the following hours and schedule:
- A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
- You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II).
This position is full-time (40 hours/week) Monday – Friday. The shift is as follows:
- Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM
- On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PM
- Deployment to full-time position: the nationwide call center is open from 8:30 AM – 8:00 PM.
- To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you:
- 8:30 AM – 5:00 PM
- 9:30 AM – 6:00 PM
- 10:30 AM – 7:00 PM
- 11:30 AM – 8:00 PM
You also may be required, given the business need, to work occasional overtime.
This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Pay range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Responsibilities:
- Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns
- Evaluate and respond to all aspects of billing inquiries, including but not limited to billing insurances, and updating invoices
- Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
- Thorough navigation of the Quest Billing System and other applicable applications
- Maintain tracking log of all patient contacts
- Ability to perform additional projects or tasks based on business need
- Maintain all compliance and HIPAA regulations at all times
Required Qualifications
- High School Diploma / GED (or higher)
- Bi-lingual, English and Spanish.
- 2+ years of experience working in a call center handling a high volume of inbound calls.
- 2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
- Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
- Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
- Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET. Your specific shift will be assigned after training ends.
- Ability to commit to full-time attendance during the 90-day training period (9:00 AM-5:30 PM ET), with no absences.
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
- Proficient conflict management skills including the ability to resolve stressful situations.
- Must be 18 years or older.
See all Customer Service Jobs at Quest Diagnostics
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Quest Diagnostics.
Get Access To All JobsTips for Finding Customer Service Jobs at Quest Diagnostics
Frame Your Resume Around Patient-Facing Metrics
Quest prioritizes Customer Service candidates who can demonstrate volume-based experience: calls handled, resolution rates, or patient satisfaction scores. Quantify your background in healthcare or high-volume service environments before you apply, even if the numbers are approximate.
Target Roles at Service Centers Not Corporate Offices
Quest's Customer Service hiring is concentrated in regional patient service centers and billing contact centers, not just headquarters. Searching by those specific facility types surfaces openings that receive less applicant traffic and often have more flexibility on sponsorship timelines.
Use Migrate Mate to Filter Verified Sponsorship Openings
Not every Quest job posting flags sponsorship eligibility upfront. Use Migrate Mate to browse Customer Service roles at Quest that are tied to verified sponsorship activity, so you apply to positions where your visa type is actually on the table.
Clarify CPT Eligibility Before Accepting an Offer
If you're on F-1 CPT, confirm with Quest's HR team that your program's CPT authorization covers the specific role and work site. Healthcare employers using E-Verify require your CPT dates and employer details to match exactly what your school has authorized.
Ask About H-1B Filing Timelines During the Offer Stage
USCIS H-1B cap registration opens in March for an October 1 start. If you receive a Quest offer in late spring or summer, discuss with their immigration team whether premium processing or a cap-exempt path applies to your situation before accepting.
Prepare PERM-Ready Employment History Documentation Early
Quest sponsors Green Cards through the PERM labor certification process for longer-tenure Customer Service staff. Gather W-2s, pay stubs, and employment verification letters from prior roles now. DOL requires precise employment history, and gaps slow the process significantly.
Frequently Asked Questions
Does Quest Diagnostics sponsor H-1B visas for Customer Service?
Yes, Quest Diagnostics sponsors H-1B visas for Customer Service roles, particularly for positions requiring specialized knowledge in healthcare billing, patient account management, or diagnostic support. Sponsorship is not guaranteed for every posting, so it's worth confirming directly with the recruiter during the screening stage whether a specific role is eligible.
Which visa types does Quest Diagnostics commonly sponsor for Customer Service roles?
Quest Diagnostics sponsors multiple visa categories for Customer Service positions, including H-1B, TN visa for Canadian and Mexican nationals, and F-1 OPT for recent graduates. For candidates pursuing permanent residence, Quest has used EB-2 and EB-3 Green Card pathways for qualifying employees in these roles. The visa type offered depends on your qualifications, role level, and employment history.
What qualifications does Quest Diagnostics expect for Customer Service positions?
Quest typically looks for candidates with experience in healthcare customer service, medical billing, or patient account support. Familiarity with insurance verification, HIPAA-compliant communication, and high-volume call environments is valued. For sponsored roles, a relevant degree or demonstrated professional background in a related field strengthens your application, particularly for H-1B specialty occupation filings.
How do I apply for Customer Service jobs at Quest Diagnostics?
You can browse and apply for Customer Service openings at Quest Diagnostics through their careers portal. For international candidates seeking roles with confirmed sponsorship activity, Migrate Mate filters Quest's listings to surface positions tied to verified visa filings, which saves time compared to reviewing every posting individually. Apply early in hiring cycles, as contact center roles fill quickly.
How do I plan my timeline if I'm on OPT and targeting a Quest Customer Service role?
F-1 OPT gives you 12 months of work authorization, with a possible 24-month STEM extension if your role qualifies. If you're hired by Quest on OPT, the company needs to register you in E-Verify and file your H-1B cap registration by March to secure an October 1 start date. Starting the conversation with HR about sponsorship intent at least six months before your OPT expiration gives both sides enough runway.