Customer Service Jobs at Quest Diagnostics with Visa Sponsorship
Customer Service jobs at Quest Diagnostics encompass patient support, billing inquiries, and diagnostic test coordination across contact centers and local service hubs. Quest has a consistent record of sponsoring international talent for these positions, making it a realistic target if you're navigating OPT, H-1B visa, or other work authorization pathways.
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Get Access To All JobsCustomer Service Representative - Billing II - Monday to Friday, 8: 30AM - 5:00PM Pacific
As a Customer Service, Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills. You will leverage your skills and have the ability to:
- Demonstrate empathy and compassion to customers.
- Triage and handle escalated situations.
- Adapt to changes in a fast-paced environment.
- Develop and maintain client relationships.
Pay range: $20 - $24/ hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Demonstrates skill and passion to deliver exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
- Researches, obtains, and enters missing information / demographics for completion of accessions.
- Demonstrates competency in eligibility, billing and receivable systems and associated applications.
- Educates external customers on how to provide complete billing information and avoid additional contacts for information.
- Informs customers of billing problem / issue findings and resolution as appropriate.
- Makes outbound calls to clients, patients, carriers and / or any internal or external source as needed to obtain missing or additional information.
- Responds to account inquiries through written correspondences.
- Handles sensitive client and patient interactions.
- Maintains timely, accurate documentation for all appropriate transactions.
- Generates and / or distributes reports and documentation to internal or external client to obtain missing information.
- Reports problems, errors, and denial trends to management including PHI breaches.
- Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.
Required Qualifications:
- High school diploma / GED
- 1+ year of experience running health insurance eligibility checks
- 1+ year of experience conducting health insurance eligibility checks using electronic verification systems & payer portals
- 1+ year of interpreting results to determine network status and coverage eligibility, including identifying discrepancies or issues in eligibility results
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting.
- Must have experience working with multiple applications at a time while assisting customers
- Must have experience with production/goal expectations
- Reside within Pacific Standard Time, Mountain Time, or Central Standard Time
- Ability to work Monday – Friday, 08:30AM – 05:00PM PST
- Must be 18 years or older
- 1+ years of call center or revenue cycle experience
- Medical terminology acumen and experience
- Billing experience and understands multiple billing requirements across various payers and states
- Knowledge of billing / finance and eligibility processes, practices and concepts
- Conducts data entry for completion of accessions using computer and Windows PC applications
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
- Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
- Previous work experience in a fast-paced environment requiring multi-tasking skills
- Ability to resolve calls, avoiding escalated complaints
- Ability to exhibit empathy and be courteous to callers
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to develop and maintain client relationships
- Ability to work independently and as part of a team
Preferred Qualifications:
- 1+ years of call center or revenue cycle experience
- Medical terminology acumen and experience
- Billing experience and understands multiple billing requirements across various payers and states
- Knowledge of billing / finance and eligibility processes, practices and concepts
- Conducts data entry for completion of accessions using computer and Windows PC applications
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Soft Skills:
- Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
- Previous work experience in a fast-paced environment requiring multi-tasking skills
- Ability to resolve calls, avoiding escalated complaints
- Ability to exhibit empathy and be courteous to callers
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to develop and maintain client relationships
- Ability to work independently and as part of a team
Customer Service Representative - Billing II - Monday to Friday, 8: 30AM - 5:00PM Pacific
As a Customer Service, Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills. You will leverage your skills and have the ability to:
- Demonstrate empathy and compassion to customers.
- Triage and handle escalated situations.
- Adapt to changes in a fast-paced environment.
- Develop and maintain client relationships.
Pay range: $20 - $24/ hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Demonstrates skill and passion to deliver exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
- Researches, obtains, and enters missing information / demographics for completion of accessions.
- Demonstrates competency in eligibility, billing and receivable systems and associated applications.
- Educates external customers on how to provide complete billing information and avoid additional contacts for information.
- Informs customers of billing problem / issue findings and resolution as appropriate.
- Makes outbound calls to clients, patients, carriers and / or any internal or external source as needed to obtain missing or additional information.
- Responds to account inquiries through written correspondences.
- Handles sensitive client and patient interactions.
- Maintains timely, accurate documentation for all appropriate transactions.
- Generates and / or distributes reports and documentation to internal or external client to obtain missing information.
- Reports problems, errors, and denial trends to management including PHI breaches.
- Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.
Required Qualifications:
- High school diploma / GED
- 1+ year of experience running health insurance eligibility checks
- 1+ year of experience conducting health insurance eligibility checks using electronic verification systems & payer portals
- 1+ year of interpreting results to determine network status and coverage eligibility, including identifying discrepancies or issues in eligibility results
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting.
- Must have experience working with multiple applications at a time while assisting customers
- Must have experience with production/goal expectations
- Reside within Pacific Standard Time, Mountain Time, or Central Standard Time
- Ability to work Monday – Friday, 08:30AM – 05:00PM PST
- Must be 18 years or older
- 1+ years of call center or revenue cycle experience
- Medical terminology acumen and experience
- Billing experience and understands multiple billing requirements across various payers and states
- Knowledge of billing / finance and eligibility processes, practices and concepts
- Conducts data entry for completion of accessions using computer and Windows PC applications
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
- Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
- Previous work experience in a fast-paced environment requiring multi-tasking skills
- Ability to resolve calls, avoiding escalated complaints
- Ability to exhibit empathy and be courteous to callers
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to develop and maintain client relationships
- Ability to work independently and as part of a team
Preferred Qualifications:
- 1+ years of call center or revenue cycle experience
- Medical terminology acumen and experience
- Billing experience and understands multiple billing requirements across various payers and states
- Knowledge of billing / finance and eligibility processes, practices and concepts
- Conducts data entry for completion of accessions using computer and Windows PC applications
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Soft Skills:
- Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
- Previous work experience in a fast-paced environment requiring multi-tasking skills
- Ability to resolve calls, avoiding escalated complaints
- Ability to exhibit empathy and be courteous to callers
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to develop and maintain client relationships
- Ability to work independently and as part of a team
See all Customer Service Jobs at Quest Diagnostics
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Quest Diagnostics.
Get Access To All JobsTips for Finding Customer Service Jobs at Quest Diagnostics
Frame Your Resume Around Patient-Facing Metrics
Quest prioritizes Customer Service candidates who can demonstrate volume-based experience: calls handled, resolution rates, or patient satisfaction scores. Quantify your background in healthcare or high-volume service environments before you apply, even if the numbers are approximate.
Target Roles at Service Centers Not Corporate Offices
Quest's Customer Service hiring is concentrated in regional patient service centers and billing contact centers, not just headquarters. Searching by those specific facility types surfaces openings that receive less applicant traffic and often have more flexibility on sponsorship timelines.
Use Migrate Mate to Filter Verified Sponsorship Openings
Not every Quest job posting flags sponsorship eligibility upfront. Use Migrate Mate to browse Customer Service roles at Quest that are tied to verified sponsorship activity, so you apply to positions where your visa type is actually on the table.
Clarify CPT Eligibility Before Accepting an Offer
If you're on F-1 CPT, confirm with Quest's HR team that your program's CPT authorization covers the specific role and work site. Healthcare employers using E-Verify require your CPT dates and employer details to match exactly what your school has authorized.
Ask About H-1B Filing Timelines During the Offer Stage
USCIS H-1B cap registration opens in March for an October 1 start. If you receive a Quest offer in late spring or summer, discuss with their immigration team whether premium processing or a cap-exempt path applies to your situation before accepting.
Prepare PERM-Ready Employment History Documentation Early
Quest sponsors Green Cards through the PERM labor certification process for longer-tenure Customer Service staff. Gather W-2s, pay stubs, and employment verification letters from prior roles now. DOL requires precise employment history, and gaps slow the process significantly.
Frequently Asked Questions
Does Quest Diagnostics sponsor H-1B visas for Customer Service?
Yes, Quest Diagnostics sponsors H-1B visas for Customer Service roles, particularly for positions requiring specialized knowledge in healthcare billing, patient account management, or diagnostic support. Sponsorship is not guaranteed for every posting, so it's worth confirming directly with the recruiter during the screening stage whether a specific role is eligible.
Which visa types does Quest Diagnostics commonly sponsor for Customer Service roles?
Quest Diagnostics sponsors multiple visa categories for Customer Service positions, including H-1B, TN visa for Canadian and Mexican nationals, and F-1 OPT for recent graduates. For candidates pursuing permanent residence, Quest has used EB-2 and EB-3 Green Card pathways for qualifying employees in these roles. The visa type offered depends on your qualifications, role level, and employment history.
What qualifications does Quest Diagnostics expect for Customer Service positions?
Quest typically looks for candidates with experience in healthcare customer service, medical billing, or patient account support. Familiarity with insurance verification, HIPAA-compliant communication, and high-volume call environments is valued. For sponsored roles, a relevant degree or demonstrated professional background in a related field strengthens your application, particularly for H-1B specialty occupation filings.
How do I apply for Customer Service jobs at Quest Diagnostics?
You can browse and apply for Customer Service openings at Quest Diagnostics through their careers portal. For international candidates seeking roles with confirmed sponsorship activity, Migrate Mate filters Quest's listings to surface positions tied to verified visa filings, which saves time compared to reviewing every posting individually. Apply early in hiring cycles, as contact center roles fill quickly.
How do I plan my timeline if I'm on OPT and targeting a Quest Customer Service role?
F-1 OPT gives you 12 months of work authorization, with a possible 24-month STEM extension if your role qualifies. If you're hired by Quest on OPT, the company needs to register you in E-Verify and file your H-1B cap registration by March to secure an October 1 start date. Starting the conversation with HR about sponsorship intent at least six months before your OPT expiration gives both sides enough runway.