Customer Support Jobs at Quest Diagnostics with Visa Sponsorship
Customer Support jobs at Quest Diagnostics sit at the intersection of patient-facing communication and clinical operations, covering everything from billing inquiries to test result support. Quest has a consistent record of sponsoring international candidates for these positions across multiple visa categories, making it a viable target for work-authorized job seekers.
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Get Access To All JobsSales Support Coordinator - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM
Pay range: $23.48 - $35.23/ hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Facilitate smooth client setup process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives’ client interactions.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Responsibilities:
- Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
- Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
- QC entry into lab and billing system for all new accounts.
- Create & maintain client files for audit purposes.
- Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
- Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
- Assist Customer Solutions Specialist in the process of new account set up and onboarding.
Required Work Experience:
2-3 years of technical, billing, or customer support experience.
Skills:
- Strong PC skills including Excel, Word, PowerPoint, and Access
- Strong communication skills
- Solid organizational skills
- Team Player
- Customer Focused
- Action Oriented
- Attention to Detail
- Ethics and Values
- Functional Technical Skills
- Perseverance
Education:
- Bachelor’s Degree (Preferred)
- High School Diploma or Equivalent (Required)
Sales Support Coordinator - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM
Pay range: $23.48 - $35.23/ hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Facilitate smooth client setup process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives’ client interactions.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Responsibilities:
- Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.
- Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.
- QC entry into lab and billing system for all new accounts.
- Create & maintain client files for audit purposes.
- Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
- Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
- Assist Customer Solutions Specialist in the process of new account set up and onboarding.
Required Work Experience:
2-3 years of technical, billing, or customer support experience.
Skills:
- Strong PC skills including Excel, Word, PowerPoint, and Access
- Strong communication skills
- Solid organizational skills
- Team Player
- Customer Focused
- Action Oriented
- Attention to Detail
- Ethics and Values
- Functional Technical Skills
- Perseverance
Education:
- Bachelor’s Degree (Preferred)
- High School Diploma or Equivalent (Required)
See all Customer Support Jobs at Quest Diagnostics
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Quest Diagnostics.
Get Access To All JobsTips for Finding Customer Support Jobs at Quest Diagnostics
Align your credentials with diagnostic industry expectations
Quest's Customer Support hiring favors candidates with healthcare administration, medical billing, or clinical customer service backgrounds. Before applying, gather documentation that shows experience with healthcare systems, HIPAA-regulated environments, or insurance verification workflows.
Target roles that match your visa category
Quest sponsors H-1B, TN, F-1 OPT, and F-1 CPT for Customer Support positions, but not every role maps cleanly to every visa type. Confirm the job description specifies a degree requirement in a relevant field, since H-1B specialty occupation status depends on it.
Find open sponsorship-eligible roles on Migrate Mate
Browse Customer Support openings at Quest Diagnostics on Migrate Mate, which filters specifically for visa-sponsoring employers. You can confirm which positions are actively open before investing time in tailoring your application.
Time your OPT application to Quest's hiring cycle
If you're on F-1 OPT, USCIS recommends filing at least 90 days before your program end date. Quest's Customer Support roles often open on a rolling basis, so applying three to four months before your authorization window closes gives you realistic runway.
Ask HR directly about LCA filing timelines
Before signing an offer, ask Quest's HR team when they plan to file the Labor Condition Application with the DOL. For H-1B transfers or cap-exempt filings, the LCA must be certified before USCIS can process your petition, and delays here can affect your start date.
Prepare for E-Verify onboarding on day one
Quest participates in E-Verify, so your work authorization documents need to be current and consistent with your visa status at hire. Bring your most recent I-94 record and any applicable EAD or visa stamp to your onboarding appointment to avoid delays.
Frequently Asked Questions
Does Quest Diagnostics sponsor H-1B visas for Customer Supports?
Yes, Quest Diagnostics sponsors H-1B visas for qualifying Customer Support positions. Eligibility depends on the specific role meeting USCIS specialty occupation standards, which generally requires a bachelor's degree or higher in a relevant field such as healthcare administration or a related discipline. Not every Customer Support title will qualify, so reviewing the job description's education requirements before applying is essential.
Which visa types does Quest Diagnostics commonly sponsor for Customer Support roles?
Quest Diagnostics sponsors H-1B, EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas for Customer Support roles. F-1 OPT and CPT are common entry points for recent graduates, while H-1B and the EB categories serve candidates seeking longer-term or permanent work authorization. TN sponsorship is available for Canadian and Mexican nationals in qualifying professional categories.
What qualifications does Quest Diagnostics expect for Customer Support positions?
Quest typically looks for candidates with experience in healthcare customer service, medical billing, or patient account management. Familiarity with insurance verification, electronic health record systems, and HIPAA compliance procedures strengthens an application significantly. For visa-sponsored roles, a relevant bachelor's degree is generally required to satisfy H-1B specialty occupation criteria, though some positions may accept equivalent work experience under applicable visa rules.
How do I apply for Customer Support jobs at Quest Diagnostics?
You can find and apply for Customer Support roles at Quest Diagnostics directly through Migrate Mate, which surfaces sponsorship-eligible openings and lets you filter by visa type. Applications go through Quest's career portal, where you'll submit a resume and complete a profile. Tailoring your application to highlight healthcare customer service experience and any familiarity with diagnostic or laboratory services improves your chances considerably.
How do I plan my timeline when pursuing H-1B sponsorship at Quest Diagnostics?
For cap-subject H-1B sponsorship, Quest would need to file your petition during the annual USCIS registration window in March, with employment beginning no earlier than October 1. If you're transferring from another H-1B employer, the timeline is more flexible. Either way, raise sponsorship early in the interview process so Quest's legal team can prepare the Labor Condition Application with the DOL before your petition is filed.