Customer Support Jobs at Quest Diagnostics with Visa Sponsorship

Anatomic Path Support Representative II - Chantilly, VA, Monday to Friday, 8: 00 AM to 4:30 PM

Pay range: $17.20 - $25.24 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The position provides general support for the Anatomic Pathology function.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Responsibilities:

• Filing and retrieval of slides as requested
• Electronic recording of slides into Laboratory Information System (LIS)
• Storage of laboratory records according to established record management protocol
• May load/unload slides onto the Focal Point instrument
• Manage process for requesting recuts, special stains and immunohistochemistry stains
• May provide QA/QC documentation support
• Participate in orientation and training of newly hired employees, as needed
• Escalate complex customer issues to appropriate individuals/departments
• Monitor and manage pending lists
• May administer and track approved release of AP materials according to corporate policy
• May place client calls as indicated in corporate Anatomic Pathology Report Notification SOP
• Contact clients to request additional information
• Handle incoming calls, responding in a professional and timely manner
• Able to perform all AP Support Specialist I duties, as needed
• Other duties as assigned

Required Work Experience:

1-3 years related experience

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/or standing.
• May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity.

Knowledge:

• Knowledge of basic computer functions
• Quest LIS knowledge is desirable
• Knowledge of medical terminology is desirable

Skills:

• Data Entry skills
• Good clerical, organizational, phone and communication skills

Education:

• High School Diploma or Equivalent (Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.