Customer Support Jobs at Quest Diagnostics with Visa Sponsorship
Customer Support jobs at Quest Diagnostics sit at the intersection of patient-facing communication and clinical operations, covering everything from billing inquiries to test result support. Quest has a consistent record of sponsoring international candidates for these positions across multiple visa categories, making it a viable target for work-authorized job seekers.
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Customer Service Representative - Billing II
Pay range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Start date: July 13th
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
The successful candidate must be able to work the following hours and schedule:
- A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
- You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II). This position is full-time (40 hours/week) Monday – Friday.
The shift is as follows:
- Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM
- On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PM
- Deployment to full-time position: the nationwide call center is open from 8:30 AM – 8:00 PM.
- To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you:
+ 8:30 AM – 5:00 PM
+ 9:30 AM – 6:00 PM
+ 10:30 AM – 7:00 PM
+ 11:30 AM – 8:00 PM
You also may be required, given the business need, to work occasional overtime. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
- Supports assigned client group(s) performing moderate complexity health related customer excellence activities.
- Typically makes moderate complexity, inbound and outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
Qualifications
Required Work Experience:
- 2 or more years related customer service excellence experience in healthcare-related field.
- Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards
Physical And Mental Requirements
- Consistent exceptional customer service, accuracy and quality focus required.
- Ability to work any eight-hour shift between Monday-Friday, from 8:30am – 8:00pm ET. Specific shift will be assigned after training ends.
- After successful completion of training, based on business need, one of the following shifts will be assigned:
+ 8:30am – 5:00pm ET
+ 9:30am – 6:00pm ET
+ 10:30am – 7:00pm ET
+ 11:30am – 8:00pm ET
Knowledge
- Knowledge of billing/finance and eligibility processes, practices, and concepts
Align To Quest Culture & How We Work
- CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
- CARE - We show each person they matter.
- COLLABORATION - We commit teamwork - inside and outside of Quest.
- CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
- CURIOUSITY - We ask vital questions in search of richer answers.
- FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
- Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.
Technical Skills:
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
Continuous Improvement
- Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Education
- High school diploma, GED (or higher) (Required)
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Job Description
Customer Service Representative - Billing II
Pay range: $17.20+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Start date: July 13th
As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
The successful candidate must be able to work the following hours and schedule:
- A full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM, all ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
- You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program, for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM (Phase I) and 9:00 AM to 5:30 PM (Phase II). This position is full-time (40 hours/week) Monday – Friday.
The shift is as follows:
- Virtual Instructor-Led Training (approximately 6 weeks): 8:30 AM to 5:00 PM
- On-the-Job-Training (OJT) Training (approximately 90 days): 9:00 AM – 5:30 PM
- Deployment to full-time position: the nationwide call center is open from 8:30 AM – 8:00 PM.
- To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, based on business need, one of the following shifts will be assigned to you:
+ 8:30 AM – 5:00 PM
+ 9:30 AM – 6:00 PM
+ 10:30 AM – 7:00 PM
+ 11:30 AM – 8:00 PM
You also may be required, given the business need, to work occasional overtime. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
- Supports assigned client group(s) performing moderate complexity health related customer excellence activities.
- Typically makes moderate complexity, inbound and outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
Qualifications
Required Work Experience:
- 2 or more years related customer service excellence experience in healthcare-related field.
- Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards
Physical And Mental Requirements
- Consistent exceptional customer service, accuracy and quality focus required.
- Ability to work any eight-hour shift between Monday-Friday, from 8:30am – 8:00pm ET. Specific shift will be assigned after training ends.
- After successful completion of training, based on business need, one of the following shifts will be assigned:
+ 8:30am – 5:00pm ET
+ 9:30am – 6:00pm ET
+ 10:30am – 7:00pm ET
+ 11:30am – 8:00pm ET
Knowledge
- Knowledge of billing/finance and eligibility processes, practices, and concepts
Align To Quest Culture & How We Work
- CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
- CARE - We show each person they matter.
- COLLABORATION - We commit teamwork - inside and outside of Quest.
- CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
- CURIOUSITY - We ask vital questions in search of richer answers.
- FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
- Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.
Technical Skills:
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
Continuous Improvement
- Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Education
- High school diploma, GED (or higher) (Required)
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
See all Customer Support Jobs at Quest Diagnostics
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Quest Diagnostics.
Get Access To All JobsTips for Finding Customer Support Jobs at Quest Diagnostics
Align your credentials with diagnostic industry expectations
Quest's Customer Support hiring favors candidates with healthcare administration, medical billing, or clinical customer service backgrounds. Before applying, gather documentation that shows experience with healthcare systems, HIPAA-regulated environments, or insurance verification workflows.
Target roles that match your visa category
Quest sponsors H-1B, TN, F-1 OPT, and F-1 CPT for Customer Support positions, but not every role maps cleanly to every visa type. Confirm the job description specifies a degree requirement in a relevant field, since H-1B specialty occupation status depends on it.
Find open sponsorship-eligible roles on Migrate Mate
Browse Customer Support openings at Quest Diagnostics on Migrate Mate, which filters specifically for visa-sponsoring employers. You can confirm which positions are actively open before investing time in tailoring your application.
Time your OPT application to Quest's hiring cycle
If you're on F-1 OPT, USCIS recommends filing at least 90 days before your program end date. Quest's Customer Support roles often open on a rolling basis, so applying three to four months before your authorization window closes gives you realistic runway.
Ask HR directly about LCA filing timelines
Before signing an offer, ask Quest's HR team when they plan to file the Labor Condition Application with the DOL. For H-1B transfers or cap-exempt filings, the LCA must be certified before USCIS can process your petition, and delays here can affect your start date.
Prepare for E-Verify onboarding on day one
Quest participates in E-Verify, so your work authorization documents need to be current and consistent with your visa status at hire. Bring your most recent I-94 record and any applicable EAD or visa stamp to your onboarding appointment to avoid delays.
Frequently Asked Questions
Does Quest Diagnostics sponsor H-1B visas for Customer Supports?
Yes, Quest Diagnostics sponsors H-1B visas for qualifying Customer Support positions. Eligibility depends on the specific role meeting USCIS specialty occupation standards, which generally requires a bachelor's degree or higher in a relevant field such as healthcare administration or a related discipline. Not every Customer Support title will qualify, so reviewing the job description's education requirements before applying is essential.
Which visa types does Quest Diagnostics commonly sponsor for Customer Support roles?
Quest Diagnostics sponsors H-1B, EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas for Customer Support roles. F-1 OPT and CPT are common entry points for recent graduates, while H-1B and the EB categories serve candidates seeking longer-term or permanent work authorization. TN sponsorship is available for Canadian and Mexican nationals in qualifying professional categories.
What qualifications does Quest Diagnostics expect for Customer Support positions?
Quest typically looks for candidates with experience in healthcare customer service, medical billing, or patient account management. Familiarity with insurance verification, electronic health record systems, and HIPAA compliance procedures strengthens an application significantly. For visa-sponsored roles, a relevant bachelor's degree is generally required to satisfy H-1B specialty occupation criteria, though some positions may accept equivalent work experience under applicable visa rules.
How do I apply for Customer Support jobs at Quest Diagnostics?
You can find and apply for Customer Support roles at Quest Diagnostics directly through Migrate Mate, which surfaces sponsorship-eligible openings and lets you filter by visa type. Applications go through Quest's career portal, where you'll submit a resume and complete a profile. Tailoring your application to highlight healthcare customer service experience and any familiarity with diagnostic or laboratory services improves your chances considerably.
How do I plan my timeline when pursuing H-1B sponsorship at Quest Diagnostics?
For cap-subject H-1B sponsorship, Quest would need to file your petition during the annual USCIS registration window in March, with employment beginning no earlier than October 1. If you're transferring from another H-1B employer, the timeline is more flexible. Either way, raise sponsorship early in the interview process so Quest's legal team can prepare the Labor Condition Application with the DOL before your petition is filed.