Customer Support Jobs at Michaels Stores with Visa Sponsorship
Customer Support jobs at Michaels Stores span retail and corporate operations, from store-level guest experience to contact center positions. The company has a track record of sponsoring work visas for qualified candidates in this function, making it a viable target for international job seekers pursuing retail careers in the U.S.
Find Customer Support Jobs at Michaels StoresOverview
Showing 5 of 79+ Customer Support Jobs at Michaels Stores
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 79+ Customer Support Jobs at Michaels Stores
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Michaels Stores.
Get Access To All JobsINTRODUCTION
Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.
ROLE AND RESPONSIBILITIES
Major Activities
- Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
- Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
- Deliver sales and production results
- Complete framing orders with a high degree of quality and on time
- Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
- Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
- Follow Standard Operating Procedures (SOPs) and Company programs
- Support shrink and safety programs
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
- Operate cash register and execute cash handling to standards
- Acknowledge customers, help locate product and provide solutions
- Assist with Omni channel processes
Other Duties As Assigned
MINIMUM QUALIFICATIONS
- Basic computer skills and basic measuring skills
- Ability to operate the framing equipment and glass cutter
PREFERRED QUALIFICATIONS
- Retail experience
- Experience selling products and/or services to customers
Physical Requirements
- Regular bending, lifting, carrying, reaching and stretching
- Ability to move throughout the store
- Ability to remain standing for long periods of time
- Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
- If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Store - OMAHA, NE
EEO STATEMENT
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
INTRODUCTION
Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.
ROLE AND RESPONSIBILITIES
Major Activities
- Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
- Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
- Deliver sales and production results
- Complete framing orders with a high degree of quality and on time
- Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
- Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
- Follow Standard Operating Procedures (SOPs) and Company programs
- Support shrink and safety programs
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
- Operate cash register and execute cash handling to standards
- Acknowledge customers, help locate product and provide solutions
- Assist with Omni channel processes
Other Duties As Assigned
MINIMUM QUALIFICATIONS
- Basic computer skills and basic measuring skills
- Ability to operate the framing equipment and glass cutter
PREFERRED QUALIFICATIONS
- Retail experience
- Experience selling products and/or services to customers
Physical Requirements
- Regular bending, lifting, carrying, reaching and stretching
- Ability to move throughout the store
- Ability to remain standing for long periods of time
- Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
- If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Store - OMAHA, NE
EEO STATEMENT
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
See all 79+ Customer Support Jobs at Michaels Stores
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Michaels Stores.
Get Access To All JobsTips for Finding Customer Support Jobs at Michaels Stores
Tailor your resume for retail support
Michaels prioritizes candidates with experience handling high-volume customer interactions in omnichannel retail environments. Highlight specific skills like order management, loyalty program support, or product knowledge in craft and hobby categories to stand out.
Confirm E-Verify enrollment before applying
As a large retail employer, Michaels is enrolled in E-Verify, which means your work authorization will be verified electronically after hire. Confirm your documents are consistent and current before your onboarding paperwork is submitted.
Target corporate contact center roles strategically
Store-level Customer Support roles rarely involve visa sponsorship. Focus your search on Michaels' corporate or regional contact center positions, where sponsorship for H-1B or TN candidates is far more common and the hiring process is more structured.
Clarify sponsorship intent during the offer stage
Retail employers sometimes extend conditional offers before confirming sponsorship. Ask directly whether the role is approved for H-1B or TN sponsorship before accepting, so your attorney and the company's HR team can align on USCIS petition timelines.
Use Migrate Mate to filter verified sponsoring roles
Not every Customer Support opening at Michaels includes sponsorship. Use Migrate Mate to browse roles that have a confirmed sponsorship track record, saving you time and avoiding positions where immigration support won't be available.
Align your OPT or CPT end date with hiring cycles
Michaels tends to ramp up Customer Support hiring ahead of peak retail seasons. If you're on F-1 OPT, time your applications so your authorization covers onboarding and gives your employer enough runway to file an H-1B petition before your status expires.
Frequently Asked Questions
Does Michaels Stores sponsor H-1B visas for Customer Support roles?
Yes, Michaels Stores has sponsored H-1B visas for Customer Support positions, though sponsorship is more consistent for corporate and contact center roles than for in-store positions. If you're targeting H-1B sponsorship, focus on corporate-level Customer Support openings where the company has an established process for working with USCIS on petitions.
Which visa types does Michaels Stores commonly sponsor for Customer Support positions?
Michaels has sponsored a range of visa types for Customer Support roles, including H-1B, TN visa for Canadian and Mexican nationals, F-1 OPT and CPT for students, and employment-based Green Card pathways like EB-2 and EB-3. The visa type offered typically depends on your nationality, education, and the seniority of the specific role.
What qualifications does Michaels Stores expect for sponsored Customer Support roles?
Michaels generally looks for candidates with experience in retail customer service, familiarity with CRM tools, and strong communication skills. For sponsored roles, a relevant bachelor's degree is common, particularly for positions that qualify as specialty occupations under H-1B standards. Experience in e-commerce support or omnichannel retail environments strengthens your application considerably.
How do I apply for Customer Support jobs at Michaels Stores?
You can apply directly through Michaels' careers portal, where Customer Support roles are listed by location and function. To find positions that include visa sponsorship, use Migrate Mate to browse verified openings at Michaels filtered by visa type. This saves time by surfacing roles where sponsorship has been offered to candidates in the past.
How do I plan my timeline if I need Michaels to sponsor my visa for a Customer Support role?
If you're targeting H-1B sponsorship, the annual cap registration window opens in March, with an October 1 start date for approved petitions. That means your hiring and offer process ideally wraps up before March of the sponsorship year. TN and OPT transitions have more flexible timelines, but you should still discuss sponsorship intent with HR early in the interview process to avoid delays.