Customer Support Jobs at Safeway with Visa Sponsorship

JOB DESCRIPTION:

As a primary contact for Safeway customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker (see job description). May be required to work in many of the departments within the store.

JOB DUTIES:

Safeway PIC employees are generally responsible for completing the following job duties:

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.

• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.

• Maintains high level of familiarity with company policies and procedures.

• Supervises the sales floor to monitor service and replenishment of products.

• Replaces stock in displays surrounding the checkout area.

• Assists in maintaining a clean and safe work environment within the store.

• Assists other cashiers with computer, register, and scanner problems.

• Responsible for performing basic office functions to assist customers and personnel.

• Operates electronically scanning cash register to total customers’ final bill.

• Receive payment for customer purchase and count back correct change.

• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.

• May be responsible for completing close of day function in the office.

• May be responsible for counting out of stock product.

• May count tills when other cashier-checkers leave.

• Other duties as assigned.

JOB RELATED QUALIFICATIONS:

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.

• Ability to interact with customers and co-workers.

• Ability to understand and follow instructions.

• Knowledge of all positions within the store.

• Ability to work independently.

• Desired: Prior experience as a clerk or manager.

SUPERVISORY RESPONSIBILITIES:

All store employees during the absence of the Store Manager or Assistant Manager.

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

Job Title: Person In Charge (PIC)

WORK ENVIRONMENT:

%Inside: 100% %Outside: Rare Temperature Extremes: N/A

Chemicals: Seldom (mild detergents or glass cleaner)

MACHINES, TOOLS, AND EQUIPMENT:

six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer

PHYSICAL DEMANDS:

Constant (over 70% of the time)

Frequent (30-70%)

Occasional (10-30%)

Seldom (1-10%)

Lifting:

Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-35 lbs.

Carrying:

Occasionally carries 1-10 lbs. Seldom carries 11-50 lbs.

Pushing/Pulling:

Constantly pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs.

Reaching:

Constant knee to shoulder reaching. Seldom overhead and at or above shoulder level reaching.

Standing:

Constant standing while on job. Sitting allowed on breaks.

Walking:

Frequent walking while on job.

Climb/Balance:

Seldom. May use step stool while stocking/facing product on high shelves.

Trunk Functions:

Frequent neck rotation and bending of head. Occasional bending/stooping, twisting, crouching, and squatting. Seldom kneeling.

Upper Extremity:

Constant handling/grasping and repetitive motion while checking, facing, and replacing stock. Frequent fine finger manipulation.

Vision:

Use of peripheral vision and depth perception to move around store and push carts in aisles. Near vision used to operate scanner, make change, and troubleshoot equipment.

Hearing:

To converse with customers, provide service, and receive questions from employees and customers. Answer pages and telephone.

Speech:

To respond to customers and employees and use intercom/telephone.

Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an ongoing basis.

For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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