IT Support Jobs at Safeway with Visa Sponsorship
Safeway's IT Support teams keep retail operations running across hundreds of store and corporate locations. Safeway has a consistent track record of sponsoring international talent in technical support roles, making it a practical target if you're navigating H-1B, OPT, or other work visa pathways.
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Get Access To All JobsService & Delivery Technician III
About the company
Albertsons Companies is at the forefront of the revolution in retail. Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Safeway retail grocery stores. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.
Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.
What you will be doing
You will be providing IT Support to our Safeway stores in and around Columbia MD, and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers.
The successful individual will provide IT Technical Support to our Safeway retail grocery stores in Columbia MD and the surrounding area. In addition, the successful person will be tasked with troubleshooting and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers.
In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores.
Main responsibilities
- Support standard hardware platforms and systems installed throughout the stores.
- Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
- Provide complete recoverability of systems and applications.
- Trouble shoot resolution.
- Installation of new hardware and software.
- Provide customers with IT support; meet goals for service level agreements.
- Provide network and remote connectivity (hardware/software) support.
- Maintain equipment inventory controls and policies.
- Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
- Interface with all Corporate IT groups for on-site support and technology resolutions.
- Adhere to repair standards and service levels established.
- Driving required for this Zone Service Area.
We are searching for someone with
- High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
- Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
- 2+ years’ retail business experience preferred.
- 2+ years’ experience with retail store systems, technology systems and hardware preferred.
- 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
- Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
- Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
- Working knowledge of IT hardware, installation models and Windows, MS Office and related applications.
- Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
- Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
- Understanding of how hardware/software systems inter-relate.
- Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
- Must have a good, safe driving record. Must have a vehicle.
- Solid mechanical skills.
- Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
- Strong sense of urgency, business ethics, dependability and follow through.
Physical Environment
- Work may be performed in a temperature-controlled environment.
- Must sit, stand, or walk for extended periods of time.
- May spend long periods of time at desk or computer terminal.
- Will use keyboards, telephone, and other office equipment during the course of normal workday.
- Stooping, bending, twisting, and reaching may be required in completion of job duties.
- Workdays are fast paced; some evening and weekend work may be required.
What it’s like at Albertsons?
Albertsons Culture Principles
Compassion: We always treat each other with kindness and respect
Team: We always support and recognize each other
Inclusive: We always value everyone’s perspective
Learning: We always strive to grow and develop ourselves and others
Competitive: We always act with integrity to win over the customer
Ownership: We always take actions to drive our success
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). Associates in this position may be eligible for a quarterly bonus.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Service & Delivery Technician III
About the company
Albertsons Companies is at the forefront of the revolution in retail. Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Safeway retail grocery stores. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.
Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.
What you will be doing
You will be providing IT Support to our Safeway stores in and around Columbia MD, and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers.
The successful individual will provide IT Technical Support to our Safeway retail grocery stores in Columbia MD and the surrounding area. In addition, the successful person will be tasked with troubleshooting and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers.
In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores.
Main responsibilities
- Support standard hardware platforms and systems installed throughout the stores.
- Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
- Provide complete recoverability of systems and applications.
- Trouble shoot resolution.
- Installation of new hardware and software.
- Provide customers with IT support; meet goals for service level agreements.
- Provide network and remote connectivity (hardware/software) support.
- Maintain equipment inventory controls and policies.
- Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
- Interface with all Corporate IT groups for on-site support and technology resolutions.
- Adhere to repair standards and service levels established.
- Driving required for this Zone Service Area.
We are searching for someone with
- High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
- Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
- 2+ years’ retail business experience preferred.
- 2+ years’ experience with retail store systems, technology systems and hardware preferred.
- 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
- Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
- Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
- Working knowledge of IT hardware, installation models and Windows, MS Office and related applications.
- Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
- Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
- Understanding of how hardware/software systems inter-relate.
- Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
- Must have a good, safe driving record. Must have a vehicle.
- Solid mechanical skills.
- Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
- Strong sense of urgency, business ethics, dependability and follow through.
Physical Environment
- Work may be performed in a temperature-controlled environment.
- Must sit, stand, or walk for extended periods of time.
- May spend long periods of time at desk or computer terminal.
- Will use keyboards, telephone, and other office equipment during the course of normal workday.
- Stooping, bending, twisting, and reaching may be required in completion of job duties.
- Workdays are fast paced; some evening and weekend work may be required.
What it’s like at Albertsons?
Albertsons Culture Principles
Compassion: We always treat each other with kindness and respect
Team: We always support and recognize each other
Inclusive: We always value everyone’s perspective
Learning: We always strive to grow and develop ourselves and others
Competitive: We always act with integrity to win over the customer
Ownership: We always take actions to drive our success
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). Associates in this position may be eligible for a quarterly bonus.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
See all 19+ IT Support at Safeway jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support at Safeway roles.
Get Access To All JobsTips for Finding IT Support Jobs at Safeway Jobs
Align your resume to retail IT environments
Safeway's IT Support roles prioritize point-of-sale systems, network infrastructure, and store-level helpdesk experience. Tailor your resume to reflect hands-on troubleshooting in high-volume, operationally critical environments rather than general enterprise IT support.
Verify your OPT start date before applying
If you're on F-1 OPT, confirm your EAD card reflects the correct start date before submitting applications. Safeway's onboarding process moves quickly, and a delay in work authorization documentation can push back your start date or complicate the offer stage.
Target Safeway's corporate and regional tech hubs
Safeway concentrates IT Support hiring around its corporate offices and regional distribution centers, not individual store locations. Focus your search on postings tied to these facilities, where dedicated IT teams and structured visa sponsorship processes are more established.
Use Migrate Mate to filter open IT Support roles
Safeway posts IT Support openings across multiple job boards, making it hard to track which roles are actively sponsoring visas. Use Migrate Mate to browse current Safeway IT Support positions filtered by visa sponsorship eligibility, so you're applying to roles that fit your status.
Clarify H-1B cap timing with the hiring team
H-1B petitions are subject to an annual cap with a filing window that opens in April. If you're interviewing with Safeway outside that window, ask the recruiter directly how they handle cap-subject candidates and whether they plan to file in the next available lottery cycle.
Understand how PERM affects long-term sponsorship
Safeway sponsors Green Cards through the PERM labor certification process for some IT Support roles. PERM requires DOL approval before an immigrant visa petition can be filed, and the process can take over a year, so ask about green card sponsorship policy early in negotiations.
IT Support at Safeway jobs are hiring across the US. Find yours.
Find IT Support at Safeway JobsFrequently Asked Questions
Does Safeway sponsor H-1B visas for IT Support roles?
Yes, Safeway sponsors H-1B visas for IT Support positions, particularly for roles tied to corporate and regional technical operations. Sponsorship is more common for specialized support functions than general helpdesk roles. Because H-1B petitions are cap-subject with an annual lottery, timing your application around the April filing window is critical to securing sponsorship for a given year.
Which visa types does Safeway commonly use for IT Support positions?
Safeway supports a range of visa categories for IT Support roles, including H-1B for specialty occupation positions, F-1 OPT and CPT for students and recent graduates, TN for Canadian and Mexican nationals in qualifying technical roles, and J-1 for exchange visitors. For longer-term pathways, Safeway also sponsors EB-2 and EB-3 Green Card petitions for eligible employees.
What qualifications does Safeway expect for IT Support roles?
Safeway typically looks for candidates with a bachelor's degree in information technology, computer science, or a related field, along with hands-on experience supporting hardware, software, and network systems. Familiarity with retail-specific environments, including point-of-sale systems and store operations technology, is a meaningful advantage. Certifications such as CompTIA A+ or Microsoft credentials can strengthen your application for mid-level positions.
How do I apply for IT Support jobs at Safeway?
Applications go through Safeway's careers portal, where IT Support roles are listed under corporate and technology functions. To find open positions that actively support visa sponsorship, use Migrate Mate to browse Safeway's current IT Support listings filtered by sponsorship eligibility. When applying, make sure your resume reflects relevant retail IT experience and that your work authorization status is clearly noted so recruiters can assess fit early.
How long does the visa sponsorship process take for Safeway IT Support hires?
Timeline depends on the visa type. F-1 OPT authorization is tied to your existing EAD, so onboarding can move quickly once the offer is confirmed. H-1B sponsorship follows USCIS processing timelines, which range from a few months with premium processing to six months or more for standard processing. Green Card sponsorship through PERM typically takes one to two years from initiation through DOL approval and the subsequent immigrant petition.
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