IT Support Jobs at Tata Consultancy Services with Visa Sponsorship
Tata Consultancy Services regularly hires IT Support professionals across its U.S. delivery centers and client sites, and the company has a structured immigration program to sponsor qualifying candidates. If you're on OPT, holding H-1B status, or pursuing a long-term Green Card path, TCS has established processes for each.
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Get Access To All JobsINTRODUCTION
L3 Infrastructure Engineer
ABOUT THE JOB
Must Have Technical/Functional Skills
• Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
• With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
• Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
• Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
ROLE AND RESPONSIBILITIES
Network (LAN, WAN and Wireless)
• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
• TCP/IP, DHCP, Subnetting, VLAN, POE
• Experience with packet capturing example: Wire Shark
• Network maintenance, support and refresh
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
• Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
• DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
• Knowledge of Server 2012/2016 Policy and Security Management
Critical plant floor hardware support
• Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
• ANDON and PLC (Programmable Logical Controls) support knowledge
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
• On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
BASIC QUALIFICATIONS
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Ready to travel to other Toyota sites/locations within the US to support on a short basis
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off-site)
• Ongoing support of various Manufacturing computer systems
• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
• Change Management process
• Associate or bachelor’s degree in computer information systems, Computer Science or related field
• TMMBC English 50%-100% Competence
PREFERRED QUALIFICATIONS
• Experience and/or knowledge of PLC’s a plus
• Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
• Knowledge of iGear, Kepware, or other machine data gathering tools
• SQL Server database administration (backups, security, monitoring, etc.)
• Manage storage and backup systems
• Previous experience supporting a large corporate, manufacturing environment
• Experience supporting and troubleshooting Business and Mission Critical applications
• 3 to 5 years of experience performing Level 3 responsibilities
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
• Troubleshoot Operating System issue. Connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Perform inventory management activities as required in coordination with asset management and other corporate groups
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Strong understanding and skills in SLA, KPI Management
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment
• Primary responsibility to manage End User related incidents and requests
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants)
COMPENSATION
- Base Salary Range: $70,000 to $80,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
INTRODUCTION
L3 Infrastructure Engineer
ABOUT THE JOB
Must Have Technical/Functional Skills
• Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
• With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
• Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
• Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
ROLE AND RESPONSIBILITIES
Network (LAN, WAN and Wireless)
• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
• TCP/IP, DHCP, Subnetting, VLAN, POE
• Experience with packet capturing example: Wire Shark
• Network maintenance, support and refresh
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
• Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
• DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
• Knowledge of Server 2012/2016 Policy and Security Management
Critical plant floor hardware support
• Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
• ANDON and PLC (Programmable Logical Controls) support knowledge
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
• On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
BASIC QUALIFICATIONS
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Ready to travel to other Toyota sites/locations within the US to support on a short basis
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off-site)
• Ongoing support of various Manufacturing computer systems
• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
• Change Management process
• Associate or bachelor’s degree in computer information systems, Computer Science or related field
• TMMBC English 50%-100% Competence
PREFERRED QUALIFICATIONS
• Experience and/or knowledge of PLC’s a plus
• Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
• Knowledge of iGear, Kepware, or other machine data gathering tools
• SQL Server database administration (backups, security, monitoring, etc.)
• Manage storage and backup systems
• Previous experience supporting a large corporate, manufacturing environment
• Experience supporting and troubleshooting Business and Mission Critical applications
• 3 to 5 years of experience performing Level 3 responsibilities
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
• Troubleshoot Operating System issue. Connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Perform inventory management activities as required in coordination with asset management and other corporate groups
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Strong understanding and skills in SLA, KPI Management
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment
• Primary responsibility to manage End User related incidents and requests
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants)
COMPENSATION
- Base Salary Range: $70,000 to $80,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
See all 57+ IT Support at Tata Consultancy Services jobs
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Get Access To All JobsTips for Finding IT Support Jobs at Tata Consultancy Services Jobs
Align Your Resume to TCS Delivery Models
TCS staffs IT Support roles against specific client contracts, so tailor your resume to reflect service desk, ITSM tools like ServiceNow, and SLA-driven environments. Generalist resumes get filtered out before reaching a hiring manager.
Target Roles Labeled Internal or Permanent
TCS posts both contract-to-hire and direct positions for IT Support. Roles labeled permanent or internal hire are far more likely to include H-1B sponsorship and a PERM pathway, so filter your search accordingly before applying.
Confirm OPT STEM Extension Eligibility Early
TCS participates in E-Verify, which is required for STEM OPT extensions. Verify your degree qualifies under the STEM designated degree program list before accepting an offer, since IT Support roles vary in how programs are classified.
Use Migrate Mate to Surface Active TCS IT Support Listings
TCS IT Support openings are distributed across multiple portals and often close quickly. Search Migrate Mate to find verified sponsorship-eligible listings at TCS filtered by role type, so you're applying to positions that match your visa situation.
Prepare Your Specialty Occupation Documentation Before Interviews
USCIS requires IT Support roles to meet specialty occupation standards for H-1B approval. Gather transcripts, certifications like CompTIA or ITIL, and documentation linking your degree field to the specific technical duties of the role.
Ask About PERM Timing During Offer Negotiation
TCS initiates PERM labor certification for eligible employees, but timing varies by role and location. During the offer stage, ask your recruiter directly whether the position is designated for Green Card sponsorship and what the expected start timeline is.
IT Support at Tata Consultancy Services jobs are hiring across the US. Find yours.
Find IT Support at Tata Consultancy Services JobsFrequently Asked Questions
Does Tata Consultancy Services sponsor H-1B visas for IT Support roles?
Yes. Tata Consultancy Services is one of the most active H-1B sponsors in the U.S. IT sector and regularly files petitions for IT Support professionals. Sponsorship eligibility depends on the specific role meeting USCIS specialty occupation criteria, which typically requires a bachelor's degree in a relevant technical field such as computer science, information systems, or engineering.
Which visa types does TCS commonly use for IT Support positions?
TCS sponsors H-1B visas for most IT Support hires and accepts candidates on F-1 OPT and F-1 CPT for shorter-term or entry-level roles. TN visa status is also recognized for qualifying Canadian and Mexican nationals. For candidates seeking permanent residence, TCS has an active EB-2 and EB-3 sponsorship program tied to PERM labor certification.
What qualifications does TCS expect for IT Support roles?
Most IT Support positions at TCS require a bachelor's degree in computer science, information technology, or a closely related field. Hands-on experience with helpdesk platforms, ITSM tools such as ServiceNow, and familiarity with SLA-driven environments strengthens your candidacy. Industry certifications like CompTIA A+, ITIL Foundation, or Microsoft credentials are frequently listed as preferred qualifications and support H-1B specialty occupation documentation.
How do I apply for IT Support jobs at Tata Consultancy Services?
You can browse open IT Support roles at TCS directly through their careers portal or use Migrate Mate to find sponsorship-eligible listings filtered to your visa type. When applying, highlight specific tools, ticketing systems, and client-facing support experience. TCS recruiters move quickly on shortlisted candidates, so having your resume and credentials ready before you apply reduces delays in the process.
How does the H-1B filing timeline affect an IT Support offer from TCS?
If you're not already in H-1B status, TCS would need to file your petition in the annual H-1B lottery, which opens in March for an October 1 start date. That gap means offers made in spring or summer may require you to bridge the wait on OPT or another valid status. Confirm with your TCS recruiter which USCIS cap category applies to your situation and whether premium processing is an option.
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