IT Support Jobs at MathWorks with Visa Sponsorship
MathWorks hires IT Support professionals to keep its engineering software infrastructure running for teams worldwide. The company has a consistent track record of sponsoring work visas for technical roles, making it a realistic target if you're on F-1 OPT, H-1B, or another work-authorized status.
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Get Access To All JobsINTRODUCTION
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 9: 30am - 6:30pm.
Responsibilities
Technical Support
- The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
- Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
- Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
- Projects will be assigned based on career objectives, interests, and departmental needs.
- Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams.
Teaming activities
- Collaborate with team members.
- Decision making, consensus building, conflict resolution, and problem solving on team related issues.
- Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
MINIMUM QUALIFICATIONS
- A bachelor's degree is required.
PREFERRED QUALIFICATIONS
- Degree focused in Computer Science, Information Technology, or STEM is preferred.
- 6-12 months of IT experience.
- Experience in a customer-facing role.
- Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management.
- Ability to identify and implement process and policy improvements.
- A passion for technology.
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
INTRODUCTION
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 9: 30am - 6:30pm.
Responsibilities
Technical Support
- The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
- Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
- Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
- Projects will be assigned based on career objectives, interests, and departmental needs.
- Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams.
Teaming activities
- Collaborate with team members.
- Decision making, consensus building, conflict resolution, and problem solving on team related issues.
- Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
MINIMUM QUALIFICATIONS
- A bachelor's degree is required.
PREFERRED QUALIFICATIONS
- Degree focused in Computer Science, Information Technology, or STEM is preferred.
- 6-12 months of IT experience.
- Experience in a customer-facing role.
- Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management.
- Ability to identify and implement process and policy improvements.
- A passion for technology.
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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Get Access To All JobsTips for Finding IT Support Jobs at MathWorks Jobs
Align your credentials with USCIS specialty occupation standards
IT Support roles at MathWorks typically require a degree in computer science, information systems, or a closely related field. Make sure your transcripts and credentials clearly reflect that field-specific match before you apply, since USCIS scrutinizes degree relevance for H-1B petitions.
Target MathWorks openings that list enterprise systems experience
MathWorks runs a large internal software environment supporting engineering and research workflows. Roles that mention enterprise IT, endpoint management, or systems administration signal higher technical complexity, which strengthens a specialty occupation argument during the H-1B filing process.
Ask about H-1B filing timing during the offer stage
The H-1B cap lottery opens in March for an October 1 start. If you receive an offer after the registration window closes, work with MathWorks HR to clarify whether a cap-exempt filing or a TN status applies to your situation while you wait for the next cycle.
Use Migrate Mate to filter IT Support openings by sponsorship type
Not every IT Support posting at MathWorks specifies which visa categories the team will support. Migrate Mate lets you filter roles by sponsorship type so you can prioritize applications where H-1B or Green Card sponsorship is already confirmed, saving time before outreach.
Prepare for PERM if you're targeting permanent residence
MathWorks sponsors EB-2 and EB-3 Green Cards, but PERM labor certification requires your employer to document that no qualified U.S. worker was available. Raising permanent residence early in negotiations, before an offer is finalized, gives both sides time to plan the multi-year DOL process realistically.
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Find IT Support at MathWorks JobsFrequently Asked Questions
Does MathWorks sponsor H-1B visas for IT Support roles?
Yes, MathWorks sponsors H-1B visas for IT Support positions. The role needs to qualify as a specialty occupation under USCIS standards, which generally means a bachelor's degree or higher in a specific technical field such as computer science or information systems is required for the position. MathWorks has an established immigration process and works with legal counsel to support eligible candidates through the H-1B cap filing cycle.
How do I apply for IT Support jobs at MathWorks?
Applications go through the MathWorks careers portal, where IT Support openings are listed under the IT or infrastructure category. Tailor your resume to reflect enterprise systems experience relevant to MathWorks' engineering-focused environment. You can also browse current openings filtered by sponsorship eligibility on Migrate Mate, which surfaces roles where visa support is confirmed before you apply.
Which visa types does MathWorks commonly use for IT Support positions?
MathWorks sponsors H-1B, TN, and J-1 visas for IT Support roles, and also hires candidates on F-1 OPT and CPT. For candidates seeking permanent residence, EB-2 and EB-3 Green Card pathways are available. The right category depends on your nationality, degree level, and career stage. TN is a practical near-term option for Canadian and Mexican nationals in qualifying IT roles.
What qualifications does MathWorks expect for IT Support roles?
MathWorks typically looks for a bachelor's degree in computer science, information technology, or a related field, along with hands-on experience in enterprise IT environments. Familiarity with endpoint management, identity systems, and ticketing platforms is commonly referenced in their postings. For visa sponsorship purposes, the degree must align with the specific technical duties of the role to satisfy USCIS specialty occupation requirements.
How do I plan my timeline if I need H-1B sponsorship at MathWorks?
The H-1B cap registration window runs in March each year, with employment starting October 1 at the earliest if selected. If you're on F-1 OPT, you need to secure an offer and file before your OPT expires, factoring in USCIS processing times of roughly three to five months without premium processing. Starting conversations with MathWorks recruiters in the fall or winter ahead of the March window gives you the most flexibility.
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