Customer Support Jobs at MathWorks with Visa Sponsorship
MathWorks hires Customer Support professionals to help engineers and scientists get the most out of MATLAB and Simulink. The company has a consistent track record of sponsoring work visas for this function, making it a practical target if you need sponsorship to work in the U.S.
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Get Access To All JobsINTRODUCTION
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 9: 30am - 6:30pm.
Responsibilities
Technical Support
- The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
- Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
- Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
- Projects will be assigned based on career objectives, interests, and departmental needs.
- Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams.
Teaming activities
- Collaborate with team members.
- Decision making, consensus building, conflict resolution, and problem solving on team related issues.
- Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
MINIMUM QUALIFICATIONS
- A bachelor's degree is required.
PREFERRED QUALIFICATIONS
- Degree focused in Computer Science, Information Technology, or STEM is preferred.
- 6-12 months of IT experience.
- Experience in a customer-facing role.
- Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management.
- Ability to identify and implement process and policy improvements.
- A passion for technology.
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
INTRODUCTION
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 9: 30am - 6:30pm.
Responsibilities
Technical Support
- The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
- Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
- Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
- Projects will be assigned based on career objectives, interests, and departmental needs.
- Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams.
Teaming activities
- Collaborate with team members.
- Decision making, consensus building, conflict resolution, and problem solving on team related issues.
- Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
MINIMUM QUALIFICATIONS
- A bachelor's degree is required.
PREFERRED QUALIFICATIONS
- Degree focused in Computer Science, Information Technology, or STEM is preferred.
- 6-12 months of IT experience.
- Experience in a customer-facing role.
- Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management.
- Ability to identify and implement process and policy improvements.
- A passion for technology.
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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Get Access To All JobsTips for Finding Customer Support Jobs at MathWorks Jobs
Frame your technical depth for MATLAB support roles
MathWorks Customer Support roles require more than communication skills. Highlight any hands-on experience with MATLAB, Simulink, or scientific computing in your resume. Applicants who demonstrate domain fluency in engineering or data science fields stand out in screening.
Apply before your OPT clock becomes a liability
Recruiters at technical companies weigh hiring timelines carefully. If you have less than six months remaining on OPT, flag your STEM OPT extension eligibility upfront. Customer Support roles in software often qualify under STEM-designated degree fields.
Ask about internal LCA filing timelines during the offer stage
Once you receive an offer, your employer files a Labor Condition Application with the DOL before submitting your H-1B petition to USCIS. Ask HR specifically how long their internal process takes so you can plan your start date without gaps in work authorization.
Target MathWorks openings through Migrate Mate
Filter for Customer Support roles at companies with active visa sponsorship histories. Migrate Mate lets you search specifically for MathWorks positions alongside verified sponsorship data, so you can prioritize applications where the path to authorization is already established.
Prepare credential documentation before the interview stage
MathWorks Customer Support roles typically require a bachelor's degree in a technical field to support specialty occupation classification. Have your transcripts, any credential evaluations for non-U.S. degrees, and employment verification letters ready before you receive an offer.
Customer Support at MathWorks jobs are hiring across the US. Find yours.
Find Customer Support at MathWorks JobsFrequently Asked Questions
Does MathWorks sponsor H-1B visas for Customer Support roles?
Yes, MathWorks sponsors H-1B visas for Customer Support positions. These roles typically qualify as specialty occupations because they require a technical degree to support engineers and scientists using MATLAB and Simulink. Your employer handles the petition filing with USCIS, including the required Labor Condition Application through the DOL, but you need to be selected in the H-1B lottery first if you haven't already received a cap-exempt transfer.
How do I apply for Customer Support jobs at MathWorks?
Apply directly through MathWorks' careers site or find open Customer Support roles through Migrate Mate, which surfaces positions alongside sponsorship context. Tailor your application to highlight technical proficiency with MATLAB or related engineering software, since MathWorks screens for domain knowledge in addition to customer-facing skills. Roles are posted on a rolling basis, so checking regularly increases your chances of catching new openings.
Which visa types does MathWorks commonly use for Customer Support employees?
MathWorks sponsors H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Card pathways including EB-2 and EB-3 for Customer Support staff. F-1 students in STEM fields can often secure CPT or OPT authorization for internships or entry-level roles before transitioning to H-1B sponsorship. TN visas apply specifically to Canadian and Mexican nationals in qualifying professional categories.
What qualifications does MathWorks expect for Customer Support positions?
MathWorks Customer Support roles generally require a bachelor's degree in engineering, computer science, mathematics, or a closely related technical field. Practical experience with MATLAB, Simulink, or scientific computing is a strong differentiator. The specialty occupation requirement for H-1B sponsorship means your degree field needs to be directly relevant to the role, so general business or communications backgrounds are less commonly a fit.
How do I time my application around visa sponsorship filing deadlines?
H-1B petitions must be filed by April 1 for an October 1 start date, following the March lottery registration window. If you're on OPT, you'll need your employer to file before your current authorization expires or bridge the gap with a cap-gap extension if you're already past your OPT end date. Starting conversations with MathWorks recruiters in January or February gives enough lead time for the internal LCA filing process before USCIS deadlines.
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