Customer Support Jobs at MathWorks with Visa Sponsorship
Customer Support jobs at MathWorks help engineers and scientists get the most out of MATLAB and Simulink. The company has a consistent track record of sponsoring work visas for this function, making it a practical target if you need sponsorship to work in the U.S.
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MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. The Americas Customer Success Engineers (CSE) team at MathWorks is a group of mathematicians, engineers and scientists located across multiple time zones and office locations in the US, part of a global Customer Success organization. The CSE role entails: partnering with academic leadership to understand their business needs, identifying technical challenges, and suggesting solutions that meet those needs. It provides the opportunity to engage with leadership and members of universities, research institutes, and student communities through in-person visits, virtual interactions, student competitions, and account or professional conferences and regional events for engineering and research groups. The CSE team advises faculty on curriculum design, demonstrates the value of MATLAB and Simulink to educators, students and researchers, and supports faculty and staff on the implementation of changes. Internally at MathWorks, CSEs work closely with account teams, marketing, and other cross-functional groups to proactively contribute to the ongoing success of accounts and products by being the Voice of the Customer, influencing overall product and program strategies, and continuously driving the evolution of the education business. MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
The CSE will manage multiple territories, working with account managers and other technical specialists to drive successful customer engagements. The CSE and account team will manage a combination of virtual and in-person interactions to achieve both the customer’s and MathWorks' objectives.
- Demonstrated knowledge of MATLAB and Simulink and their applications in engineering and science.
- Uses insights and knowledge to facilitate deeper conversations about how MATLAB and Simulink can be incorporated into curricula, labs, research, or commercial projects.
- Delivers MathWorks' capabilities through technical demonstrations, workshops, and seminars.
- Identifies opportunities to drive product adoption in relevant engineering, science, and business courses at both undergraduate and graduate levels.
- Builds valued relationships with leading faculty members and researchers, persuading them to leverage MathWorks tools in key disciplines.
- Develops and executes strategies with account teams to drive usage and adoption of MathWorks tools.
- Continuously monitors the health of accounts using internal reporting tools, adapting account plans based on data insights.
- Shares key learnings throughout MathWorks via project tracking tools, engagement reporting, and participation in technical discipline groups.
- Advocates on behalf of customers to influence the future direction of MathWorks products and programs.
- Builds trust with customer champions through a deep understanding of their priority challenges and proactively presenting technical and workflow solutions.
Minimum Qualifications
A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.
Additional Qualifications
- Minimum Bachelor Degree in Mechanical Engineering or Electrical Engineering
- MS/PhD from one Engineering disciplines is a plus
- Proven working experience with MATLAB & Simulink, and Controls
- At least 2 years of experience working in a relevant industry
- Experience in a Sales, Marketing or Customer-Facing Technical role is a plus
- Experience as a graduate-level Research or Teaching Assistant is a plus
Summary
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. The Americas Customer Success Engineers (CSE) team at MathWorks is a group of mathematicians, engineers and scientists located across multiple time zones and office locations in the US, part of a global Customer Success organization. The CSE role entails: partnering with academic leadership to understand their business needs, identifying technical challenges, and suggesting solutions that meet those needs. It provides the opportunity to engage with leadership and members of universities, research institutes, and student communities through in-person visits, virtual interactions, student competitions, and account or professional conferences and regional events for engineering and research groups. The CSE team advises faculty on curriculum design, demonstrates the value of MATLAB and Simulink to educators, students and researchers, and supports faculty and staff on the implementation of changes. Internally at MathWorks, CSEs work closely with account teams, marketing, and other cross-functional groups to proactively contribute to the ongoing success of accounts and products by being the Voice of the Customer, influencing overall product and program strategies, and continuously driving the evolution of the education business. MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
The CSE will manage multiple territories, working with account managers and other technical specialists to drive successful customer engagements. The CSE and account team will manage a combination of virtual and in-person interactions to achieve both the customer’s and MathWorks' objectives.
- Demonstrated knowledge of MATLAB and Simulink and their applications in engineering and science.
- Uses insights and knowledge to facilitate deeper conversations about how MATLAB and Simulink can be incorporated into curricula, labs, research, or commercial projects.
- Delivers MathWorks' capabilities through technical demonstrations, workshops, and seminars.
- Identifies opportunities to drive product adoption in relevant engineering, science, and business courses at both undergraduate and graduate levels.
- Builds valued relationships with leading faculty members and researchers, persuading them to leverage MathWorks tools in key disciplines.
- Develops and executes strategies with account teams to drive usage and adoption of MathWorks tools.
- Continuously monitors the health of accounts using internal reporting tools, adapting account plans based on data insights.
- Shares key learnings throughout MathWorks via project tracking tools, engagement reporting, and participation in technical discipline groups.
- Advocates on behalf of customers to influence the future direction of MathWorks products and programs.
- Builds trust with customer champions through a deep understanding of their priority challenges and proactively presenting technical and workflow solutions.
Minimum Qualifications
A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.
Additional Qualifications
- Minimum Bachelor Degree in Mechanical Engineering or Electrical Engineering
- MS/PhD from one Engineering disciplines is a plus
- Proven working experience with MATLAB & Simulink, and Controls
- At least 2 years of experience working in a relevant industry
- Experience in a Sales, Marketing or Customer-Facing Technical role is a plus
- Experience as a graduate-level Research or Teaching Assistant is a plus
Tips for Finding Customer Support Jobs at MathWorks
Frame your technical depth for MATLAB support roles
MathWorks Customer Support roles require more than communication skills. Highlight any hands-on experience with MATLAB, Simulink, or scientific computing in your resume. Applicants who demonstrate domain fluency in engineering or data science fields stand out in screening.
Verify your visa type matches the role
MathWorks sponsors multiple visa categories for Customer Support, including H-1B, TN, and F-1 OPT. Confirm your current status is compatible with the hiring timeline before applying, since OPT expiration dates and TN renewals can affect when you can start.
Apply before your OPT clock becomes a liability
Recruiters at technical companies weigh hiring timelines carefully. If you have less than six months remaining on OPT, flag your STEM OPT extension eligibility upfront. Customer Support roles in software often qualify under STEM-designated degree fields.
Ask about internal LCA filing timelines during the offer stage
Once you receive an offer, your employer files a Labor Condition Application with the DOL before submitting your H-1B petition to USCIS. Ask HR specifically how long their internal process takes so you can plan your start date without gaps in work authorization.
Target MathWorks openings through Migrate Mate
Filter for Customer Support roles at companies with active visa sponsorship histories. Migrate Mate lets you search specifically for MathWorks positions alongside verified sponsorship data, so you can prioritize applications where the path to authorization is already established.
Prepare credential documentation before the interview stage
MathWorks Customer Support roles typically require a bachelor's degree in a technical field to support specialty occupation classification. Have your transcripts, any credential evaluations for non-U.S. degrees, and employment verification letters ready before you receive an offer.
Frequently Asked Questions
Does MathWorks sponsor H-1B visas for Customer Support roles?
Yes, MathWorks sponsors H-1B visas for Customer Support positions. These roles typically qualify as specialty occupations because they require a technical degree to support engineers and scientists using MATLAB and Simulink. Your employer handles the petition filing with USCIS, including the required Labor Condition Application through the DOL, but you need to be selected in the H-1B lottery first if you haven't already received a cap-exempt transfer.
How do I apply for Customer Support jobs at MathWorks?
Apply directly through MathWorks' careers site or find open Customer Support roles through Migrate Mate, which surfaces positions alongside sponsorship context. Tailor your application to highlight technical proficiency with MATLAB or related engineering software, since MathWorks screens for domain knowledge in addition to customer-facing skills. Roles are posted on a rolling basis, so checking regularly increases your chances of catching new openings.
Which visa types does MathWorks commonly use for Customer Support employees?
MathWorks sponsors H-1B, TN visa, F-1 OPT, F-1 CPT, J-1 visa, and employment-based Green Card pathways including EB-2 and EB-3 for Customer Support staff. F-1 students in STEM fields can often secure CPT or OPT authorization for internships or entry-level roles before transitioning to H-1B sponsorship. TN visas apply specifically to Canadian and Mexican nationals in qualifying professional categories.
What qualifications does MathWorks expect for Customer Support positions?
MathWorks Customer Support roles generally require a bachelor's degree in engineering, computer science, mathematics, or a closely related technical field. Practical experience with MATLAB, Simulink, or scientific computing is a strong differentiator. The specialty occupation requirement for H-1B sponsorship means your degree field needs to be directly relevant to the role, so general business or communications backgrounds are less commonly a fit.
How do I time my application around visa sponsorship filing deadlines?
H-1B petitions must be filed by April 1 for an October 1 start date, following the March lottery registration window. If you're on OPT, you'll need your employer to file before your current authorization expires or bridge the gap with a cap-gap extension if you're already past your OPT end date. Starting conversations with MathWorks recruiters in January or February gives enough lead time for the internal LCA filing process before USCIS deadlines.