Customer Support Jobs at Genuine Parts Company with Visa Sponsorship
Customer Support jobs at Genuine Parts Company span automotive parts distribution, wholesale operations, and NAPA-brand service functions. The company has a consistent track record of sponsoring international talent across multiple visa categories for this function, making it a viable target for work-authorized job seekers.
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Get Access To All JobsSUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES:
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
SUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES:
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
See all Customer Support Jobs at Genuine Parts Company
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Genuine Parts Company.
Get Access To All JobsTips for Finding Customer Support Jobs at Genuine Parts Company
Align your background with automotive distribution
Genuine Parts Company prioritizes Customer Support candidates with experience in parts ordering, warranty processing, or wholesale account management. Framing your resume around supply chain or automotive retail terminology signals direct fit before the interview stage.
Target NAPA-affiliated roles for broader openings
Genuine Parts Company operates through NAPA Auto Parts and distribution subsidiaries, so Customer Support postings appear under multiple brand names. Searching all affiliated entities widens your pool and surfaces openings that a single company-name search would miss.
Confirm your visa category matches the role level
Genuine Parts Company sponsors H-1B, TN, and F-1 OPT across Customer Support functions. TN is fastest for Canadian and Mexican nationals in qualifying roles, while F-1 OPT lets you start while the employer evaluates long-term sponsorship fit before committing to H-1B filing.
Ask about OPT-to-H-1B transition timing in interviews
If you're on F-1 OPT, the April H-1B registration deadline is fixed. Raise sponsorship timing directly during offer negotiation so the employer's HR team can coordinate with immigration counsel before the registration window closes.
Use Migrate Mate to filter verified sponsoring employers
Identify Customer Support openings at Genuine Parts Company that have an active sponsorship history. Migrate Mate surfaces roles filtered by visa type and employer, so you're applying to verified positions rather than relying on vague job description language about work authorization.
Request the LCA before signing your offer letter
For H-1B roles, your employer must file a Labor Condition Application with the DOL certifying prevailing wage compliance. Asking to review the LCA before signing confirms the offered salary meets the posted wage level and protects you if discrepancies surface later.
Frequently Asked Questions
Does Genuine Parts Company sponsor H-1B visas for Customer Supports?
Yes, Genuine Parts Company has an established record of sponsoring H-1B visas for Customer Support roles. The process involves the employer filing a Labor Condition Application with the DOL, followed by an H-1B petition with USCIS. Because H-1B selection occurs through an annual lottery, timing your application with a current employer during F-1 OPT is the most practical path.
Which visa types does Genuine Parts Company commonly use for Customer Support roles?
Genuine Parts Company sponsors several visa categories for Customer Support, including H-1B, F-1 OPT, F-1 CPT, TN visa, J-1 visa, and Green Card pathways such as EB-2 and EB-3. TN visas offer the fastest route for Canadian and Mexican nationals in qualifying roles. F-1 OPT is commonly used as an entry point while both parties assess long-term fit before pursuing H-1B sponsorship.
What qualifications does Genuine Parts Company look for in Customer Support candidates?
Genuine Parts Company typically looks for Customer Support candidates with experience in parts distribution, wholesale account service, or automotive retail. Familiarity with order management systems, warranty claims processing, or fleet account coordination strengthens your application. A bachelor's degree is often preferred for roles that may require H-1B sponsorship, since USCIS requires specialty occupation qualification under that visa category.
How do I apply for Customer Support jobs at Genuine Parts Company?
You can search and apply for Customer Support positions through Migrate Mate, which lists verified openings at Genuine Parts Company filtered by visa sponsorship type. When applying, clearly indicate your work authorization status and intended visa category. Apply early since Customer Support openings tied to distribution cycles can close quickly, and sponsorship coordination requires lead time from the hiring team.
How do I plan my timeline for Customer Support visa sponsorship at Genuine Parts Company?
Timeline planning depends on your current status. F-1 OPT students should start applications at least six months before OPT expiration to allow time for hiring, onboarding, and H-1B registration in April. TN visas can be arranged within weeks for eligible nationals. EB-2 and EB-3 Green Card processes through PERM take significantly longer and typically begin only after you've established tenure in the role.