Customer Support Jobs at Mphasis with Visa Sponsorship
Mphasis hires Customer Support professionals across its technology and software operations and has a consistent track record of sponsoring work visas for this function. If you're on OPT, holding an H-1B, or exploring TN eligibility, Mphasis actively works with candidates who need sponsorship to build client-facing careers in U.S.-based tech services.
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Get Access To All JobsPosition Overview:
The Credit Card lending team is responsible for assessing a loan applicant's ability to repay the loan and recommending that it be approved or denied. The role includes analyzing, negotiating, pricing and documenting lines of credit as per the lender judgment, it also includes the review of other transactions that have an element of credit risk, evaluating the borrower's application and using prior experience dealing with similar applicants to regulate credit approval & process credit line increase request using credit bureaus, spend/payment history on savings/checking/investment accounts, and deposits to accommodate customer spend as well as capture spend from competitor credit cards.
Essential Job Functions - Skills:
- Due diligence - Attention for Details and being a quick learner
- Problem solving skills
- Ability & knowledge to evaluate risk management
- Knowledge of industry, Background in Finance. College grads
- Excellent Communication skills.
Requirements
Must be able to work onsite at our Carrollton, TX office
- Candidates should have minimum 2 years of experience in credit cards operations with experience & understanding of judgmental lending
- Detail oriented, while still providing reliable and consistent results
- Dependable problem-solving skills
- General understanding of financial markets & exposure to credit card operations will be an advantage
- Strong communication and interpersonal skills
- Good organizational skills and ability to work with minimal supervision in a high production and fast-paced environment
- Ability to work well in an integrated team alongside a range of personality types
Who are we?
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Employment Opportunity
Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.
Job Type: Full-time
Pay: Up to $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Please provide best email address to reach you at.
Experience:
- credit card loan lending: 2 years (Preferred)
- Consumer Loan: 2 years (Preferred)
Schedule: 4 weekdays + 1 weekend day
Shift: 9 hours between 7:00 AM – 10:15 AM CST start (1 hour lunch included)
Work Location: In person
Position Overview:
The Credit Card lending team is responsible for assessing a loan applicant's ability to repay the loan and recommending that it be approved or denied. The role includes analyzing, negotiating, pricing and documenting lines of credit as per the lender judgment, it also includes the review of other transactions that have an element of credit risk, evaluating the borrower's application and using prior experience dealing with similar applicants to regulate credit approval & process credit line increase request using credit bureaus, spend/payment history on savings/checking/investment accounts, and deposits to accommodate customer spend as well as capture spend from competitor credit cards.
Essential Job Functions - Skills:
- Due diligence - Attention for Details and being a quick learner
- Problem solving skills
- Ability & knowledge to evaluate risk management
- Knowledge of industry, Background in Finance. College grads
- Excellent Communication skills.
Requirements
Must be able to work onsite at our Carrollton, TX office
- Candidates should have minimum 2 years of experience in credit cards operations with experience & understanding of judgmental lending
- Detail oriented, while still providing reliable and consistent results
- Dependable problem-solving skills
- General understanding of financial markets & exposure to credit card operations will be an advantage
- Strong communication and interpersonal skills
- Good organizational skills and ability to work with minimal supervision in a high production and fast-paced environment
- Ability to work well in an integrated team alongside a range of personality types
Who are we?
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Employment Opportunity
Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.
Job Type: Full-time
Pay: Up to $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Please provide best email address to reach you at.
Experience:
- credit card loan lending: 2 years (Preferred)
- Consumer Loan: 2 years (Preferred)
Schedule: 4 weekdays + 1 weekend day
Shift: 9 hours between 7:00 AM – 10:15 AM CST start (1 hour lunch included)
Work Location: In person
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Get Access To All JobsTips for Finding Customer Support Jobs at Mphasis Jobs
Align Your Resume to IT Service Desk Roles
Mphasis Customer Support roles often sit within IT service delivery and managed services contracts. Tailor your resume to highlight ITSM tools, ticketing systems like ServiceNow, and any experience supporting enterprise software clients rather than general consumer support.
Target Mphasis Openings Tied to Client Contracts
Mphasis staffs Customer Support teams around long-term client engagements in banking, insurance, and tech. Roles tied to active contracts tend to move faster through the hiring process and are more likely to include employer-sponsored H-1B or Green Card pathways.
Use Migrate Mate to Filter Verified Sponsorship Openings
Search for Mphasis Customer Support roles directly on Migrate Mate, which surfaces positions from employers with documented sponsorship activity. This saves time you'd otherwise spend cold-applying to listings with no clarity on visa support.
Ask HR Specifically About H-1B Cap Exemption Status
If you've already used your H-1B cap slot at a previous employer, ask Mphasis HR whether your transfer would be cap-exempt. A transfer to Mphasis within your authorized H-1B period avoids the lottery entirely and can move forward immediately after filing.
Understand the PERM Timeline Before Negotiating Offers
If you're targeting a Green Card through an EB-2 or EB-3 pathway at Mphasis, DOL's PERM labor certification process can take 12 to 18 months before USCIS even receives the I-140 petition. Factor this timeline into any multi-year employment conversation during the offer stage.
Customer Support at Mphasis jobs are hiring across the US. Find yours.
Find Customer Support at Mphasis JobsFrequently Asked Questions
Does Mphasis sponsor H-1B visas for Customer Support roles?
Yes, Mphasis sponsors H-1B visas for Customer Support positions, particularly where the role requires specialized technical knowledge tied to IT service delivery or enterprise software support. Sponsorship availability can vary by contract and business unit, so it's worth confirming directly with the recruiter during your initial screening conversation.
How do I apply for Customer Support jobs at Mphasis?
You can browse and apply for Customer Support roles at Mphasis through Migrate Mate, which filters listings by visa sponsorship eligibility so you're not guessing which openings are open to sponsored candidates. Once you identify a role, apply directly and indicate your visa status early in the process so Mphasis HR can route your file correctly from the start.
Which visa types does Mphasis commonly use for Customer Support hires?
Mphasis sponsors H-1B visas for qualified Customer Support professionals and also works with candidates on F-1 OPT and F-1 CPT for entry-level and internship roles. TN visa sponsorship is available for Canadian and Mexican nationals in qualifying roles. For longer-term pathways, Mphasis supports EB-2 and EB-3 Green Card sponsorship for eligible employees.
What qualifications does Mphasis look for in Customer Support candidates?
Mphasis Customer Support roles typically require experience with IT service desk environments, familiarity with ticketing platforms like ServiceNow or Jira, and strong communication skills for client-facing work. Roles supporting financial services or insurance clients may also require domain familiarity. A bachelor's degree in a relevant field strengthens your H-1B specialty occupation case if sponsorship is involved.
How do I know if my visa timeline aligns with Mphasis's hiring process?
For H-1B transfers, USCIS allows you to begin working at Mphasis as soon as the petition is received, with no need to wait for approval. For cap-subject H-1B petitions, the April lottery and October 1 start date are the binding constraints. If you're on OPT, confirm your expiration date against the role's projected start date and ask Mphasis HR about their cap-gap policy.
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