Customer Support Jobs at Amgen with Visa Sponsorship
Customer Support roles at Amgen sit at the intersection of patient care and scientific expertise, requiring professionals who can translate complex biotech products into clear guidance for healthcare providers and patients. Amgen has a consistent track record of sponsoring international talent across multiple visa categories for this function.
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Sales
Job Description
Territory covers: Washington, Montana, Idaho, Oregon, Nevada Sacramento, CA
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
BiTE® Operationalization Specialist (BOT)
What you will do
Let’s do this. Let’s change the world. In this vital role you will provide operational support to our key customers with a defined geography.
Amgen is a global leader in biotechnology, dedicated to developing innovative therapies that significantly improve patients’ lives. As a leader in Bispecific T-cell Engager (BiTE®) therapies, Amgen continues to advance oncology care through scientific innovation and a commitment to improving patient access.
The BiTE Operationalization Specialist (BOT) is a customer-facing field role designed to help address operational barriers that healthcare institutions may encounter when implementing Amgen’s BiTE and T-cell engager therapies. BOT supports sites of care using approved resources detailing considerations that cover operational education, workflow insight, and cross-functional coordination, while respecting that all clinical and implementation decisions remain with the institution and providers.
The BOT establishes and maintains professional, compliant relationships with customers navigating the complexities of BiTE therapy delivery.
The BOT will report to the Manager, BiTE Operationalization Team
Role Scope & Model
- Customer-facing field role responsible for consistent and compliant execution of approved BiTE therapy operational support
- Operate closely within defined role boundaries; this position does not function as a consultant or problem solver for customers
- Complete work aligned to national BOT strategy, approved engagement models, and Amgen policies
Customer Engagement & Operational Support
- Engage with prioritized sites of care to assess where the site sits on the BiTE therapy and T-cell engager therapies operationalization spectrum and determine which MAC approved educational resources are best suited to share with the site for their consideration based on that assessment, including determining which key collaborators to engage with at the site
- Reinforce Amgen’s role as a manufacturer that supports, but does not direct, site of care operational or clinical decisions or act as a consultant for a site’s assessment of its operationalization gaps or implementation needs and processes
- Assess clinical, economic, and operational (CEO) barriers to therapy implementation and align to use of MAC approved resources as appropriate
- Educate site customers (e.g., nursing leadership, pharmacy, APPs, administrators) to inform operational workflows related to BiTE(R) therapy delivery
- Maintain a consistent, professional operational presence while avoiding advisory, consultative, or decision-making behaviors
Cross-Functional Collaboration & Escalation
- Work cohesively within a field matrix including members of account management, sales, and patient services to achieve desired objectives
- Participate routinely in joint planning discussions and coordination of engagement plans with sales and account management
- Apply an escalation – not resolution model for customer challenges that fall outside of approved scope and advance issues through appropriate internal pathways
- Provide timely, accurate documentation of insights and blocking issues while maintaining clear separation from resolution activities
- Collaborate compliantly with Sales, Medical, Patient Services, and other field partners to ensure coordinated customer experience
- Communicate insights, trends, and barriers to managers and cross-functional partners to inform strategy and execution
- Participate in regional and national meetings, training, and standard process sharing
Compliance & Professional Standards
- Ensure all customer interactions are aligned with Amgen policies, regulatory requirements, and approved materials
- Maintain a clear understanding of Amgen’s role as a manufacturer supporting, but not directing, problem solving with or for a site, or engaging in care delivery decisions
- Use only MAC approved materials, resources, and engagement models
- Model ethical, patient-centric, and compliant behavior in all customer interactions
Skills/Knowledge/Abilities
- Effective communication and relationship-building skills
- Ability to work effectively in a matrixed field environment
- Comfortable engaging with clinical, operational, and administrative partners
- Willingness to travel extensively and manage a dynamic workload
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The strategic, patient centric professional we seek is a relationship-driven individual with a proven ability to collaborate cross-functionally, handle sophisticated customer needs, and deliver measurable value.
Basic Qualifications:
Doctorate degree & 1 year of relevant experience
OR
Masters' degree & 3 years of relevant experience
OR
Bachelors degree & 5 years of relevant experience
Preferred Qualifications:
- Clinical/Administrative experience (preferred, but not required) in a hospital or institutional setting
- Oncology, hematology, or cellular/immunotherapy experience
- Experience working within complex hospital systems or multidisciplinary care teams
- Strong understanding of inpatient and outpatient workflows, pharmacy operations, and patient care coordination
- Ability to translate clinical and operational complexity into clear discussions with customers through use of approved resources
What you can expect from us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is $190,871- $214,684. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
Apply now and make a lasting impact with the Amgen team.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application deadline
Amgen anticipates accepting applications until February 12, 2026; however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.
Sponsorship
Sponsorship for this role is not guaranteed.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Salary Range
- Salary Range: $190,871- $214,684
Career Category
Sales
Job Description
Territory covers: Washington, Montana, Idaho, Oregon, Nevada Sacramento, CA
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
BiTE® Operationalization Specialist (BOT)
What you will do
Let’s do this. Let’s change the world. In this vital role you will provide operational support to our key customers with a defined geography.
Amgen is a global leader in biotechnology, dedicated to developing innovative therapies that significantly improve patients’ lives. As a leader in Bispecific T-cell Engager (BiTE®) therapies, Amgen continues to advance oncology care through scientific innovation and a commitment to improving patient access.
The BiTE Operationalization Specialist (BOT) is a customer-facing field role designed to help address operational barriers that healthcare institutions may encounter when implementing Amgen’s BiTE and T-cell engager therapies. BOT supports sites of care using approved resources detailing considerations that cover operational education, workflow insight, and cross-functional coordination, while respecting that all clinical and implementation decisions remain with the institution and providers.
The BOT establishes and maintains professional, compliant relationships with customers navigating the complexities of BiTE therapy delivery.
The BOT will report to the Manager, BiTE Operationalization Team
Role Scope & Model
- Customer-facing field role responsible for consistent and compliant execution of approved BiTE therapy operational support
- Operate closely within defined role boundaries; this position does not function as a consultant or problem solver for customers
- Complete work aligned to national BOT strategy, approved engagement models, and Amgen policies
Customer Engagement & Operational Support
- Engage with prioritized sites of care to assess where the site sits on the BiTE therapy and T-cell engager therapies operationalization spectrum and determine which MAC approved educational resources are best suited to share with the site for their consideration based on that assessment, including determining which key collaborators to engage with at the site
- Reinforce Amgen’s role as a manufacturer that supports, but does not direct, site of care operational or clinical decisions or act as a consultant for a site’s assessment of its operationalization gaps or implementation needs and processes
- Assess clinical, economic, and operational (CEO) barriers to therapy implementation and align to use of MAC approved resources as appropriate
- Educate site customers (e.g., nursing leadership, pharmacy, APPs, administrators) to inform operational workflows related to BiTE(R) therapy delivery
- Maintain a consistent, professional operational presence while avoiding advisory, consultative, or decision-making behaviors
Cross-Functional Collaboration & Escalation
- Work cohesively within a field matrix including members of account management, sales, and patient services to achieve desired objectives
- Participate routinely in joint planning discussions and coordination of engagement plans with sales and account management
- Apply an escalation – not resolution model for customer challenges that fall outside of approved scope and advance issues through appropriate internal pathways
- Provide timely, accurate documentation of insights and blocking issues while maintaining clear separation from resolution activities
- Collaborate compliantly with Sales, Medical, Patient Services, and other field partners to ensure coordinated customer experience
- Communicate insights, trends, and barriers to managers and cross-functional partners to inform strategy and execution
- Participate in regional and national meetings, training, and standard process sharing
Compliance & Professional Standards
- Ensure all customer interactions are aligned with Amgen policies, regulatory requirements, and approved materials
- Maintain a clear understanding of Amgen’s role as a manufacturer supporting, but not directing, problem solving with or for a site, or engaging in care delivery decisions
- Use only MAC approved materials, resources, and engagement models
- Model ethical, patient-centric, and compliant behavior in all customer interactions
Skills/Knowledge/Abilities
- Effective communication and relationship-building skills
- Ability to work effectively in a matrixed field environment
- Comfortable engaging with clinical, operational, and administrative partners
- Willingness to travel extensively and manage a dynamic workload
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The strategic, patient centric professional we seek is a relationship-driven individual with a proven ability to collaborate cross-functionally, handle sophisticated customer needs, and deliver measurable value.
Basic Qualifications:
Doctorate degree & 1 year of relevant experience
OR
Masters' degree & 3 years of relevant experience
OR
Bachelors degree & 5 years of relevant experience
Preferred Qualifications:
- Clinical/Administrative experience (preferred, but not required) in a hospital or institutional setting
- Oncology, hematology, or cellular/immunotherapy experience
- Experience working within complex hospital systems or multidisciplinary care teams
- Strong understanding of inpatient and outpatient workflows, pharmacy operations, and patient care coordination
- Ability to translate clinical and operational complexity into clear discussions with customers through use of approved resources
What you can expect from us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is $190,871- $214,684. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
Apply now and make a lasting impact with the Amgen team.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application deadline
Amgen anticipates accepting applications until February 12, 2026; however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.
Sponsorship
Sponsorship for this role is not guaranteed.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Salary Range
- Salary Range: $190,871- $214,684
See all 6+ Customer Support at Amgen jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Amgen roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Amgen Jobs
Translate biotech knowledge into support credentials
Amgen's Customer Support roles often require familiarity with biologics, oncology, or rare disease products. Certifications in pharmaceutical or healthcare customer service, combined with demonstrated product knowledge, strengthen your profile before you apply.
Target roles tied to Amgen's therapeutic areas
Amgen concentrates Customer Support hiring around its core franchises in oncology, cardiovascular, and inflammation. Orienting your experience toward patient support programs or specialty pharmacy coordination signals direct relevance to their open roles.
Search Amgen openings through Migrate Mate first
Filtering for visa-sponsored Customer Support roles at science and research employers saves time. Use Migrate Mate to identify active Amgen postings that align with your visa category before applying through Amgen's own careers portal.
Understand how H-1B cap timing affects your start date
H-1B cap-subject petitions can only be filed for an October 1 start. If Amgen extends you an offer outside that window, negotiate a conditional start date aligned with the USCIS filing period to avoid gaps in employment authorization.
Prepare documentation that supports a specialty occupation argument
Customer Support at a biotech like Amgen requires demonstrating the role meets H-1B specialty occupation standards. A clear degree-to-job alignment, such as life sciences or pharmacology backgrounds applied to clinical product support, strengthens the petition from the start.
Customer Support at Amgen jobs are hiring across the US. Find yours.
Find Customer Support at Amgen JobsFrequently Asked Questions
Does Amgen sponsor H-1B visas for Customer Supports?
Yes, Amgen sponsors H-1B visas for Customer Support roles where the position qualifies as a specialty occupation. Because these roles involve complex biotech products and often require a relevant bachelor's degree or higher, they can meet USCIS specialty occupation standards. You should confirm the specific role's requirements with Amgen's recruiting team during the interview process.
How do I apply for Customer Support jobs at Amgen?
Start by identifying open Customer Support roles through Migrate Mate, which surfaces visa-sponsored positions at companies like Amgen. Then apply directly through Amgen's careers portal, tailoring your application to their therapeutic focus areas such as oncology or cardiovascular. Highlighting any experience with specialty pharmacy, patient support programs, or biologics will strengthen your candidacy significantly.
Which visa types does Amgen commonly use for Customer Support roles?
Amgen sponsors several visa categories for Customer Support positions, including H-1B, E-3 for Australian nationals, TN for Canadian and Mexican professionals, F-1 OPT and CPT for students, J-1 for exchange visitors, and EB-2 or EB-3 immigrant visas for longer-term permanent residence pathways. The right category depends on your nationality, degree, and career stage.
What qualifications does Amgen look for in Customer Support candidates?
Amgen's Customer Support roles in the science and research sector typically expect a background in life sciences, pharmacy, nursing, or a related field, combined with experience in healthcare customer service or patient-facing program support. Familiarity with specialty drug products, reimbursement processes, or hub services for biologics is a meaningful differentiator when competing for these positions.
How long does the visa sponsorship process take when joining Amgen in a Customer Support role?
Timelines vary by visa type. TN and E-3 visas can be processed in weeks, making them faster options if you qualify. H-1B petitions are subject to the annual lottery with an October 1 start date, meaning the process from registration to authorization spans roughly six to eight months. USCIS premium processing can reduce the petition adjudication window to around 15 business days once filed.
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