Customer Success Jobs at Amgen with Visa Sponsorship

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Account Manager/Specialty Account Manager - Krystexxa

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for representing KRYSTEXXA to physicians and health care professionals, establishing product sales, and performing total territory account management.

The Specialty Account Manager is responsible for providing account management support to accounts within a specific geography in the designated marketplace with a focus on issues specific to their designated accounts. The SAM acts as central account manager; responsible for driving product demand and coordinating relevant field teams to address account needs.

Responsibilities

• Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by sales and business unit leadership.
• Promotes Krystexxa within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines.
• Addresses issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members.
• Develops strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other team members.
• Consistently meets or exceeds corporate sales goals.
• Communicates territory activity in an accurate and timely manner as directed by management.
• Drive product demand among targets through education on disease state and product information.
• Provides feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results.
• Adheres to the Company’s compliance policies and guidelines as well as any other applicable guidelines, including but not limited to the PhRMA code.
• Must be able to work closely with patient services and market access team members, and understand their roles, to achieve overall business goals.
• Coordinate between accounts and relevant Amgen field teams to support full range of account needs.
• Educate healthcare professionals and office staff on site of care options.
• Attends medical congresses and society meetings as needed.
• Manages efforts within assigned promotional and operational budget.
• Maximizes use of approved resources to achieve territory and account level goals.
• Successfully completes all Company training classes.
• Completes administrative duties in an accurate and timely fashion.
• Functions as a contributing member of a high-performance team.
• Perform such other tasks and responsibilities as requested by the Company.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Specialty Account Manager we seek is a motivated professional with these qualifications.

Basic Qualifications (Account Manager – Level 4)

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience

OR

Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience

OR

High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience

Basic Qualifications (Specialty Account Manager – Level 5)

Doctorate degree & 2 years of collective account management experience, sales, & commercial experience

OR

Master’s degree & 6 years of collective account management experience, sales, & commercial experience

OR

Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience

OR

Associate degree & 10 years of collective account management experience, sales, & commercial experience

Preferred Qualifications:

• Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred.
• Sales experience in Nephrology, Endocrinology, Ophthalmology, and/or rare/specialty disease states preferred.
• Site of care and reimbursement experience strongly preferred.
• Experience working with institutions and integrated delivery networks preferred.
• Pharma account management selling experience essential; must be able to coordinate across field teams to address full range of account needs.
• Approximately 80% travel (may vary by territory), including some overnight and weekend commitments.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is (Account Manager – Level 4) $154,736 - $183,900 (Specialty Account Manager – Level 5) $173,255 - $203,801. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.