Customer Success Jobs at Google with Visa Sponsorship
Customer Success roles at Google sit at the intersection of technical knowledge and client relationships, spanning enterprise account management, onboarding, and product adoption. Google actively sponsors H-1B, H-1B1, and E-3 visas for this function, making it one of the more accessible paths for international candidates in tech.
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Get Access To All JobsINTRODUCTION
As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will leverage extensive Strategic AI and Independent Software Vendor (SAISV) industry expertise to align technical roadmaps with evolving market standards and regulatory frameworks. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
LOCATION
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
PREFERRED QUALIFICATIONS:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies in the SAISV industry.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
The US base salary range for this full-time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
INTRODUCTION
As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will leverage extensive Strategic AI and Independent Software Vendor (SAISV) industry expertise to align technical roadmaps with evolving market standards and regulatory frameworks. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
LOCATION
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
PREFERRED QUALIFICATIONS:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies in the SAISV industry.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
The US base salary range for this full-time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Get Access To All JobsTips for Finding Customer Success Jobs at Google Jobs
Frame your experience around product adoption metrics
Google's Customer Success hiring focuses heavily on measurable outcomes like retention rates and expansion revenue. Before applying, document specific examples where you drove product adoption or reduced churn, using quantified results that align with how Google evaluates CS impact.
Target Google's Cloud and Workspace CS verticals
Google's largest Customer Success headcount sits within Google Cloud and Google Workspace. Roles there require familiarity with enterprise SaaS environments, so tailor your resume to highlight experience with cloud platforms, CRM tools, or large account portfolios before you apply.
Confirm visa type eligibility before final interviews
Google sponsors H-1B, H-1B1, and E-3 visas for Customer Success roles. If you hold an Australian or Singapore passport, clarifying your visa type early in recruiter conversations avoids mismatches, since H-1B1 and E-3 have different filing timelines and no lottery requirement.
Time your application around H-1B cap registration
If you need an H-1B, USCIS opens cap registration in March for an October 1 start date. Targeting Google's Customer Success roles in late Q4 or early Q1 gives your recruiter enough runway to prepare a petition before the registration window opens.
Use Migrate Mate to filter Customer Success openings at Google
Finding roles that explicitly include visa sponsorship takes time when searching general job boards. Use Migrate Mate to browse Google's verified Customer Success openings filtered by sponsored visa type, so you're applying to roles where sponsorship is already confirmed.
Request written confirmation of sponsorship before accepting
Before signing an offer, ask Google's recruiting team to confirm in writing which visa category they'll file and whether they cover filing fees. This protects you if internal policies shift between offer acceptance and your USCIS petition submission date.
Customer Success at Google jobs are hiring across the US. Find yours.
Find Customer Success at Google JobsFrequently Asked Questions
Does Google sponsor H-1B visas for Customer Success?
Yes, Google sponsors H-1B visas for Customer Success roles. Google is a registered E-Verify employer and has a well-established immigration support process through its internal legal team. If you're subject to the H-1B cap, your petition would be filed for an October 1 start date following the March registration period. Roles in Google Cloud and Workspace CS are among the most active for sponsorship.
Which visa types does Google sponsor for Customer Success roles?
Google sponsors H-1B, H-1B1, and E-3 visas for Customer Success positions. H-1B1 is available to citizens of Singapore and Chile, while E-3 is exclusive to Australian citizens. Both H-1B1 and E-3 bypass the H-1B lottery, which can shorten the path to employment authorization. The right visa type depends on your nationality and the specific role's requirements.
How do I apply for Customer Success jobs at Google?
Applications go through Google's careers portal at careers.google.com. Customer Success roles are listed under the Go-To-Market or Sales Operations categories depending on the product area. You can also browse verified, sponsorship-confirmed Customer Success openings at Google through Migrate Mate, which filters roles by visa type so you're not guessing about sponsorship eligibility before you apply.
What qualifications does Google look for in Customer Success candidates?
Google's Customer Success roles typically require a bachelor's degree in a related field such as business, computer science, or communications, along with direct experience managing enterprise or mid-market accounts in a SaaS environment. Familiarity with Google Cloud, Salesforce, or similar platforms is frequently listed. For visa sponsorship purposes, the role must qualify as a specialty occupation, so a relevant degree field matters.
How do I manage my visa timeline when starting at Google?
If you're on OPT and have a STEM extension, you may be able to start before an H-1B is approved. If you need cap-subject H-1B sponsorship, plan for an October 1 employment start date at the earliest. For E-3 and H-1B1 applicants, consular processing in Australia or Singapore typically takes two to eight weeks, so coordinating your start date with Google's HR team well in advance reduces gaps.
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