Customer Success Jobs at Salesforce with Visa Sponsorship
Customer Success jobs at Salesforce involve managing enterprise relationships, driving product adoption, and retaining accounts across its cloud platform ecosystem. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you're navigating H-1B visa, E-3 visa, or employment-based green card pathways.
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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
ROLE AND RESPONSIBILITIES
The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment. Ensuring the seamless delivery of all deliverables necessary to advance the customer’s core business goals. The Senior Manager is required to integrate multiple products or processes to create effective customer solutions.
Your Impact
Strategic Accountability and Account Leadership
- ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer.
- Complex Program Management: Effectively own the Signature experience across complex, multi-org customers. This involves organizing information across multiple work streams and integrating customer priorities and timelines into comprehensive success plans.
- Resource Mobilization: Act as the central resource for the team and the customer, connecting all the dots. This includes proactively taking ownership of customer needs and drawing expert resources into customer situations as needed.
- Engagement Charter: Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams.
- Business Value Integration: Align the Account Success team and internal stakeholders around the customer’s business and technical goals, ensuring value delivery through the Signature offer.
- Agentic Workflow Design: Design multi-step digital workflows where agents handle repetitive data-intensive work, freeing the CSM for high-stakes relationship building.
- ROI Segmentation (Human vs. AI): Determining which customer segments or tasks require high-touch human coverage vs. “always-on” AI support.
Trusted Advisory and Executive Influence
- Advanced Stakeholder Management: Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals to build deep rapport.
- Complex Navigation: Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results. Drive consensus with collaborators and influence key internal and external stakeholders to engage in the process.
- Business Insight: Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations and advance the customer’s core business goals. This includes adapting established solutions to solve complex customer problems.
- Customer Advocacy: Effectively amplify the voice of the customer with internal teams to ensure the organization remains laser-focused on customer success.
- Solution & Industry Expertise: Develop a strong working knowledge of Salesforce’s major solutions and a “sales pitch” understanding of the rest. Leverage industry insight to position customers for future success.
- Mentorship & Development: Demonstrate a growth mindset by pursuing challenging learning activities. Mentor team members to help accelerate their personal development and contribute subject matter expertise internally within Salesforce.
Domain Expertise and Risk Mitigation
- Risk Management: Act as the leader in identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight & Incident Management processes when high-value renewals or Go-Live dates are at risk.
- AI Governance & Guardrails: Guide customers through governance frameworks, best practices for Trust Layer, and implementation of safety-by-design principles.
- Root Cause Synthesis: Can use AI tools for account-level pattern recognition and access automated RCA reports for specific scenarios.
- Root Cause Analysis: Question assumptions to uncover root causes and reveal new opportunities rather than just treating symptoms.
MINIMUM QUALIFICATIONS
- Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
- Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
- Ability to handle objections, navigate complicated discussions, and drive alignment. Must demonstrate persistence in the face of adversity and disappointment.
- Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.
Cloud/Platform Requirements
- 5-6 years experience supporting customers using Tableau.
- Strong understanding of analytics strategy and data-driven decision making.
- Knowledge of Tableau governance models (content management, permission strategies, data source certification).
- Understanding of Tableau Cloud/Server administration and deployment options.
- Familiarity with advanced features (parameters, calculated fields, LOD expressions, data blending).
- Knowledge of Tableau + Salesforce integration (CRM Analytics, Einstein Analytics, embedded analytics).
- Certifications: Desktop Specialist, Data Analyst, Server.
PREFERRED QUALIFICATIONS
- Multiple Tableau certifications (Desktop + Server/Cloud).
- Experience supporting enterprise Tableau deployments.
- Understanding of data architecture and semantic layers.
- Knowledge of Tableau Pulse and AI-powered analytics.
Note: This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.
COMPENSATION
- The typical base salary range for this position is $150,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.
- There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.
- The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
EEO Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
INTRODUCTION
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
ROLE AND RESPONSIBILITIES
The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment. Ensuring the seamless delivery of all deliverables necessary to advance the customer’s core business goals. The Senior Manager is required to integrate multiple products or processes to create effective customer solutions.
Your Impact
Strategic Accountability and Account Leadership
- ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer.
- Complex Program Management: Effectively own the Signature experience across complex, multi-org customers. This involves organizing information across multiple work streams and integrating customer priorities and timelines into comprehensive success plans.
- Resource Mobilization: Act as the central resource for the team and the customer, connecting all the dots. This includes proactively taking ownership of customer needs and drawing expert resources into customer situations as needed.
- Engagement Charter: Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams.
- Business Value Integration: Align the Account Success team and internal stakeholders around the customer’s business and technical goals, ensuring value delivery through the Signature offer.
- Agentic Workflow Design: Design multi-step digital workflows where agents handle repetitive data-intensive work, freeing the CSM for high-stakes relationship building.
- ROI Segmentation (Human vs. AI): Determining which customer segments or tasks require high-touch human coverage vs. “always-on” AI support.
Trusted Advisory and Executive Influence
- Advanced Stakeholder Management: Cultivate and maintain relationships with customer IT and business executive leadership, demonstrating a genuine commitment to customer goals to build deep rapport.
- Complex Navigation: Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results. Drive consensus with collaborators and influence key internal and external stakeholders to engage in the process.
- Business Insight: Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations and advance the customer’s core business goals. This includes adapting established solutions to solve complex customer problems.
- Customer Advocacy: Effectively amplify the voice of the customer with internal teams to ensure the organization remains laser-focused on customer success.
- Solution & Industry Expertise: Develop a strong working knowledge of Salesforce’s major solutions and a “sales pitch” understanding of the rest. Leverage industry insight to position customers for future success.
- Mentorship & Development: Demonstrate a growth mindset by pursuing challenging learning activities. Mentor team members to help accelerate their personal development and contribute subject matter expertise internally within Salesforce.
Domain Expertise and Risk Mitigation
- Risk Management: Act as the leader in identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight & Incident Management processes when high-value renewals or Go-Live dates are at risk.
- AI Governance & Guardrails: Guide customers through governance frameworks, best practices for Trust Layer, and implementation of safety-by-design principles.
- Root Cause Synthesis: Can use AI tools for account-level pattern recognition and access automated RCA reports for specific scenarios.
- Root Cause Analysis: Question assumptions to uncover root causes and reveal new opportunities rather than just treating symptoms.
MINIMUM QUALIFICATIONS
- Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
- Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
- Ability to handle objections, navigate complicated discussions, and drive alignment. Must demonstrate persistence in the face of adversity and disappointment.
- Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.
Cloud/Platform Requirements
- 5-6 years experience supporting customers using Tableau.
- Strong understanding of analytics strategy and data-driven decision making.
- Knowledge of Tableau governance models (content management, permission strategies, data source certification).
- Understanding of Tableau Cloud/Server administration and deployment options.
- Familiarity with advanced features (parameters, calculated fields, LOD expressions, data blending).
- Knowledge of Tableau + Salesforce integration (CRM Analytics, Einstein Analytics, embedded analytics).
- Certifications: Desktop Specialist, Data Analyst, Server.
PREFERRED QUALIFICATIONS
- Multiple Tableau certifications (Desktop + Server/Cloud).
- Experience supporting enterprise Tableau deployments.
- Understanding of data architecture and semantic layers.
- Knowledge of Tableau Pulse and AI-powered analytics.
Note: This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.
COMPENSATION
- The typical base salary range for this position is $150,100 - $227,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.
- There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.
- The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
EEO Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
See all Customer Success Jobs at Salesforce
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs at Salesforce.
Get Access To All JobsTips for Finding Customer Success Jobs at Salesforce
Align your credentials to Salesforce's specialty occupation standard
USCIS requires Customer Success roles to qualify as specialty occupations, meaning your degree must directly relate to the position. A background in business, computer science, or information systems maps cleanly to Salesforce's Customer Success job descriptions.
Target accounts-focused roles over generalist postings
Salesforce's Customer Success org includes distinct tracks: Customer Success Manager, Solution Engineer, and Technical Account Manager. Roles tied to specific product clouds or enterprise accounts tend to have clearer specialty occupation arguments, which strengthens your H-1B petition.
Identify open roles using Migrate Mate's filtered job board
Search Migrate Mate to filter Salesforce Customer Success openings by visa type before applying. Focusing on roles already tagged for sponsorship saves you from applying to positions where the hiring team hasn't budgeted for the filing process.
Ask about LCA filing timing before accepting an offer
Salesforce must file a Labor Condition Application with the DOL before submitting your H-1B petition. Confirm whether your hiring team has initiated this step, since LCA certification typically takes seven business days and cannot be skipped or backdated.
Leverage E-3 eligibility if you hold Australian citizenship
Australian citizens targeting Salesforce Customer Success roles can pursue the E-3 visa, which has no lottery and processes at the consulate in as little as a few weeks. It's a faster path than H-1B cap-subject filing and renewable in two-year increments.
Build your PERM record early if targeting a Green Card
Salesforce sponsors EB-2 and EB-3 green cards through the PERM labor certification process. DOL requires Salesforce to document a formal recruitment effort before filing, so settling into your role and establishing a performance record strengthens your case well before your employer initiates PERM.
Frequently Asked Questions
Does Salesforce sponsor H-1B visas for Customer Success roles?
Yes, Salesforce sponsors H-1B visas for Customer Success positions. The company participates in the annual H-1B cap lottery for new applicants and files cap-exempt petitions for eligible transfers. Customer Success Manager, Technical Account Manager, and related roles have been sponsored under the specialty occupation classification, provided your degree field is directly related to the position.
How do I apply for Customer Success jobs at Salesforce?
Apply directly through Salesforce's careers portal, where Customer Success roles are listed by product cloud, region, and seniority. Before applying, confirm the posting includes visa sponsorship language or reach out to a recruiter to clarify. Migrate Mate also lists open Salesforce Customer Success roles filtered by visa type, so you can prioritize positions where sponsorship is already confirmed.
Which visa types does Salesforce commonly use for Customer Success positions?
Salesforce uses H-1B for most international hires in Customer Success and sponsors E-3 visas for Australian citizens in qualifying roles. For longer-term pathways, Salesforce files EB-2 and EB-3 immigrant petitions through the PERM labor certification process. The right visa depends on your nationality, degree, and how long you've been in the U.S.
What qualifications does Salesforce expect for Customer Success roles?
Salesforce typically requires a bachelor's degree in business, computer science, information systems, or a related field for Customer Success positions. For USCIS specialty occupation purposes, the degree must be directly relevant to the role. Beyond credentials, Salesforce prioritizes candidates with SaaS account management experience, familiarity with CRM platforms, and demonstrated ability to manage enterprise client relationships.
How do I navigate the visa filing timeline when joining Salesforce in a Customer Success role?
If you're entering on an H-1B, Salesforce must first secure a certified Labor Condition Application from the DOL, which takes around seven business days. The full H-1B petition is then filed with USCIS, with standard processing taking several months. If you're on OPT, your 60-day grace period after employment ends means timing your start date carefully. For E-3 applicants, consular processing in Australia can move within weeks of receiving your offer documents.