Customer Success Jobs at Salesforce with Visa Sponsorship
Salesforce hires Customer Success professionals to manage enterprise relationships, drive product adoption, and retain accounts across its cloud platform ecosystem. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you're navigating H-1B, E-3, or employment-based green card pathways.
See All Customer Success at Salesforce JobsOverview
Showing 5 of 24+ Customer Success Jobs at Salesforce jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 24+ Customer Success Jobs at Salesforce
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs at Salesforce.
Get Access To All JobsJob Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Description
For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
As a Customer Success Manager, Director (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations focused on our customers. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience.
Your Impact
- Single Point of Accountability: Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion.
- Customer Advocacy: Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities.
- Success Strategy Execution: Launch and execute Customer Success Plans; renew and expand across customers.
- Issue Resolution: Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges.
- Insights and Innovation: Monitor market and customer trends.
- Health Monitoring: Track and communicate customer health metrics, customer success scores, and overall loyalty insights.
Minimum Requirements
- Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant).
- Minimum of 10+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience.
- Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes.
- Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies.
- Deep understanding of Salesforce’s ecosystem, products, and best practices.
- Proven track record leading efforts across large, cross-functional teams to drive customer success.
- Exceptional communication, presentation, and influence skills at all organizational levels.
- Experience managing escalations and resolving critical customer situations.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Requirements
- Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Data Cloud Consultant, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant.
- Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter).
- Passion for helping customers drive business outcomes through AI, automation, and data.
Note: This role is office-flexible, with the expectation that you will work from the Salesforce office three (3) days per week.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Job Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Description
For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
As a Customer Success Manager, Director (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations focused on our customers. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience.
Your Impact
- Single Point of Accountability: Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion.
- Customer Advocacy: Forge deep relationships with executive sponsors, business, and IT leaders; proactively surface value realization and growth opportunities.
- Success Strategy Execution: Launch and execute Customer Success Plans; renew and expand across customers.
- Issue Resolution: Proactively manage risks and urgent escalations, partnering across internal Salesforce teams to swiftly resolve challenges.
- Insights and Innovation: Monitor market and customer trends.
- Health Monitoring: Track and communicate customer health metrics, customer success scores, and overall loyalty insights.
Minimum Requirements
- Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant).
- Minimum of 10+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience.
- Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes.
- Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies.
- Deep understanding of Salesforce’s ecosystem, products, and best practices.
- Proven track record leading efforts across large, cross-functional teams to drive customer success.
- Exceptional communication, presentation, and influence skills at all organizational levels.
- Experience managing escalations and resolving critical customer situations.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Requirements
- Salesforce Certifications: AI Associate, AI Specialist, Administrator, Advanced Administrator, Data Cloud Consultant, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant.
- Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter).
- Passion for helping customers drive business outcomes through AI, automation, and data.
Note: This role is office-flexible, with the expectation that you will work from the Salesforce office three (3) days per week.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
See all 24+ Customer Success at Salesforce jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Salesforce roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Salesforce Jobs
Align your credentials to Salesforce's specialty occupation standard
USCIS requires Customer Success roles to qualify as specialty occupations, meaning your degree must directly relate to the position. A background in business, computer science, or information systems maps cleanly to Salesforce's Customer Success job descriptions.
Target accounts-focused roles over generalist postings
Salesforce's Customer Success org includes distinct tracks: Customer Success Manager, Solution Engineer, and Technical Account Manager. Roles tied to specific product clouds or enterprise accounts tend to have clearer specialty occupation arguments, which strengthens your H-1B petition.
Identify open roles using Migrate Mate's filtered job board
Search Migrate Mate to filter Salesforce Customer Success openings by visa type before applying. Focusing on roles already tagged for sponsorship saves you from applying to positions where the hiring team hasn't budgeted for the filing process.
Ask about LCA filing timing before accepting an offer
Salesforce must file a Labor Condition Application with the DOL before submitting your H-1B petition. Confirm whether your hiring team has initiated this step, since LCA certification typically takes seven business days and cannot be skipped or backdated.
Leverage E-3 eligibility if you hold Australian citizenship
Australian citizens targeting Salesforce Customer Success roles can pursue the E-3 visa, which has no lottery and processes at the consulate in as little as a few weeks. It's a faster path than H-1B cap-subject filing and renewable in two-year increments.
Build your PERM record early if targeting a Green Card
Salesforce sponsors EB-2 and EB-3 green cards through the PERM labor certification process. DOL requires Salesforce to document a formal recruitment effort before filing, so settling into your role and establishing a performance record strengthens your case well before your employer initiates PERM.
Customer Success at Salesforce jobs are hiring across the US. Find yours.
Find Customer Success at Salesforce JobsFrequently Asked Questions
Does Salesforce sponsor H-1B visas for Customer Success roles?
Yes, Salesforce sponsors H-1B visas for Customer Success positions. The company participates in the annual H-1B cap lottery for new applicants and files cap-exempt petitions for eligible transfers. Customer Success Manager, Technical Account Manager, and related roles have been sponsored under the specialty occupation classification, provided your degree field is directly related to the position.
How do I apply for Customer Success jobs at Salesforce?
Apply directly through Salesforce's careers portal, where Customer Success roles are listed by product cloud, region, and seniority. Before applying, confirm the posting includes visa sponsorship language or reach out to a recruiter to clarify. Migrate Mate also lists open Salesforce Customer Success roles filtered by visa type, so you can prioritize positions where sponsorship is already confirmed.
Which visa types does Salesforce commonly use for Customer Success positions?
Salesforce uses H-1B for most international hires in Customer Success and sponsors E-3 visas for Australian citizens in qualifying roles. For longer-term pathways, Salesforce files EB-2 and EB-3 immigrant petitions through the PERM labor certification process. The right visa depends on your nationality, degree, and how long you've been in the U.S.
What qualifications does Salesforce expect for Customer Success roles?
Salesforce typically requires a bachelor's degree in business, computer science, information systems, or a related field for Customer Success positions. For USCIS specialty occupation purposes, the degree must be directly relevant to the role. Beyond credentials, Salesforce prioritizes candidates with SaaS account management experience, familiarity with CRM platforms, and demonstrated ability to manage enterprise client relationships.
How do I navigate the visa filing timeline when joining Salesforce in a Customer Success role?
If you're entering on an H-1B, Salesforce must first secure a certified Labor Condition Application from the DOL, which takes around seven business days. The full H-1B petition is then filed with USCIS, with standard processing taking several months. If you're on OPT, your 60-day grace period after employment ends means timing your start date carefully. For E-3 applicants, consular processing in Australia can move within weeks of receiving your offer documents.
See which Customer Success at Salesforce employers are hiring and sponsoring visas right now.
Search Customer Success at Salesforce Jobs