Customer Success Jobs at ServiceTitan with Visa Sponsorship
Customer Success jobs at ServiceTitan involve working directly with contractors and field service businesses to drive product adoption and retention, as the company builds software for the trades industry. The company has an established track record of sponsoring work visas across its go-to-market functions, including Customer Success.
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Max represents our highest level of customer partnership — combining automation strategy, elevated customer success engagement, and measurable growth outcomes into a unified revenue ecosystem. Max is not a product bundle — it is a structured, outcomes-driven growth experience for our most forward-thinking customers focused on end-to-end automation to drive more leads, higher booking rate and increased average ticket.
As a Customer Success Manager (Enterprise) – Max, you will manage a curated portfolio of strategic, growth-oriented customers enrolled in Max. You will serve as the executive-facing strategic advisor, helping customers translate automation and operational data into measurable business outcomes.
You will work closely with dedicated Max Specialists to partner on onboarding, activation, and workflow execution across the platform. While the Specialist drives automation implementation, you will own the ideal foundation, strategic alignment, growth planning, executive engagement, and long-term value realization.
If you are passionate about helping contractors scale through automation, thrive in high-visibility and high-stakes environments, and want to shape the future of ServiceTitan — the Max team is where you belong.
What you'll do:
Manage a Max Portfolio
- Own a portfolio of 20 Max customers, executive visibility, and strong growth potential.
- Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes.
- Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals.
- Conduct recurring Executive Business Reviews focused on end-to-end automation, key business performance, and product roadmap.
- Proactively identify and mitigate risk, ensuring strong adoption and long-term retention.
- Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategies.
Onsite Executive Engagement & Field Partnership
- Conduct strategic onsite visits to strengthen executive relationships and deepen operational understanding.
- Facilitate in-person business reviews, automation workshops, and change management.
- Observe field operations to identify workflow gaps and automation opportunities.
- Partner with customer leadership teams to align frontline execution with executive growth strategy.
- Represent Max with executive presence and ensure onsite engagements drive measurable outcomes and next-step accountability.
Deliver an Elevated Max Experience
- Help customers operationalize automation into daily workflows to increase stickiness and long-term expansion potential.
- Partner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integration.
- Act as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experience.
- Support participation in beta programs and early-access initiatives when aligned to customer strategy and readiness.
- Ensure all touchpoints within Max feel cohesive, premium, and outcomes-focused.
Qualifications:
- 4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role.
- Experience managing high-touch, complex SaaS accounts with executive stakeholders.
- Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion.
- Strong executive communication skills and ability to confidently facilitate business reviews.
- Proven ability to analyze data sets and translate insights into strategic recommendations.
- Experience working cross-functionally with product, sales, and/or implementation teams.
- Self-starter who thrives in a fast-paced, evolving environment.
- Highly organized with strong prioritization and project management skills.
- Intelligent, adaptable, and solution-oriented.
- ~30% travel nationwide.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
Ready to be a Titan?
Max represents our highest level of customer partnership — combining automation strategy, elevated customer success engagement, and measurable growth outcomes into a unified revenue ecosystem. Max is not a product bundle — it is a structured, outcomes-driven growth experience for our most forward-thinking customers focused on end-to-end automation to drive more leads, higher booking rate and increased average ticket.
As a Customer Success Manager (Enterprise) – Max, you will manage a curated portfolio of strategic, growth-oriented customers enrolled in Max. You will serve as the executive-facing strategic advisor, helping customers translate automation and operational data into measurable business outcomes.
You will work closely with dedicated Max Specialists to partner on onboarding, activation, and workflow execution across the platform. While the Specialist drives automation implementation, you will own the ideal foundation, strategic alignment, growth planning, executive engagement, and long-term value realization.
If you are passionate about helping contractors scale through automation, thrive in high-visibility and high-stakes environments, and want to shape the future of ServiceTitan — the Max team is where you belong.
What you'll do:
Manage a Max Portfolio
- Own a portfolio of 20 Max customers, executive visibility, and strong growth potential.
- Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes.
- Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals.
- Conduct recurring Executive Business Reviews focused on end-to-end automation, key business performance, and product roadmap.
- Proactively identify and mitigate risk, ensuring strong adoption and long-term retention.
- Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategies.
Onsite Executive Engagement & Field Partnership
- Conduct strategic onsite visits to strengthen executive relationships and deepen operational understanding.
- Facilitate in-person business reviews, automation workshops, and change management.
- Observe field operations to identify workflow gaps and automation opportunities.
- Partner with customer leadership teams to align frontline execution with executive growth strategy.
- Represent Max with executive presence and ensure onsite engagements drive measurable outcomes and next-step accountability.
Deliver an Elevated Max Experience
- Help customers operationalize automation into daily workflows to increase stickiness and long-term expansion potential.
- Partner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integration.
- Act as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experience.
- Support participation in beta programs and early-access initiatives when aligned to customer strategy and readiness.
- Ensure all touchpoints within Max feel cohesive, premium, and outcomes-focused.
Qualifications:
- 4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role.
- Experience managing high-touch, complex SaaS accounts with executive stakeholders.
- Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion.
- Strong executive communication skills and ability to confidently facilitate business reviews.
- Proven ability to analyze data sets and translate insights into strategic recommendations.
- Experience working cross-functionally with product, sales, and/or implementation teams.
- Self-starter who thrives in a fast-paced, evolving environment.
- Highly organized with strong prioritization and project management skills.
- Intelligent, adaptable, and solution-oriented.
- ~30% travel nationwide.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
Tips for Finding Customer Success Jobs at ServiceTitan
Frame Your Experience Around Measurable Outcomes
ServiceTitan's Customer Success roles emphasize product adoption metrics and customer retention for trades businesses. Quantify your past work in onboarding, churn reduction, or expansion revenue so hiring managers can map your background directly to their KPIs.
Confirm LCA Filing Before Accepting an Offer
Before your employer files the H-1B petition, DOL must certify a Labor Condition Application confirming the offered wage meets the prevailing wage for your role and location. Ask your recruiter for a timeline so you can plan around it.
Target Roles That Fit Your F-1 OPT Window
If you're on F-1 OPT, align your job search to Customer Success Specialist or Onboarding Manager postings, which are common entry points at SaaS companies. Starting early gives your employer enough runway to file an H-1B petition before your OPT expires.
Research ServiceTitan's Vertical Before Interviewing
ServiceTitan serves HVAC, plumbing, and electrical contractors. Demonstrating fluency in their customer profile, small-to-mid-size field service businesses, signals to interviewers you can ramp quickly and credibly, which directly strengthens a sponsorship business case.
Use Migrate Mate to Filter Open Roles by Visa Type
Not all Customer Success postings at a given company are tied to the same sponsorship pathway. Use Migrate Mate to browse ServiceTitan's open Customer Success roles filtered by the visa types they sponsor, so you apply to positions where your status is a fit.
Understand the H-1B Cap and Registration Timing
H-1B cap-subject petitions are subject to an annual lottery, with USCIS registration opening in March. If you receive an offer after April, ask whether the employer will file for the following fiscal year or if a cap-exempt pathway applies to your situation.
Frequently Asked Questions
Does ServiceTitan sponsor H-1B visas for Customer Success?
Yes, ServiceTitan sponsors H-1B visas for Customer Success roles. The process requires your employer to first obtain a certified Labor Condition Application from the DOL, then file an H-1B petition with USCIS on your behalf. Cap-subject filings are subject to the annual lottery, so offer and petition timing relative to the fiscal year matters significantly.
How do I apply for Customer Success jobs at ServiceTitan?
Applications go through ServiceTitan's careers page, where Customer Success roles are listed by team and location. Tailoring your resume to emphasize SaaS onboarding, product adoption, and retention outcomes aligns well with what their hiring teams look for. Migrate Mate also surfaces ServiceTitan's open Customer Success positions filtered by visa sponsorship type, which simplifies your search if you need sponsorship.
Which visa types are commonly used for Customer Success roles at ServiceTitan?
ServiceTitan sponsors H-1B, TN visa, F-1 OPT, and F-1 CPT for Customer Success positions, as well as EB-2 and EB-3 immigrant visa categories for longer-term pathways. TN visa is available to Canadian and Mexican nationals in qualifying professional roles. F-1 OPT and CPT are common entry points for recent graduates before an H-1B petition is filed.
What qualifications and experience does ServiceTitan expect for Customer Success roles?
ServiceTitan's Customer Success positions typically require a bachelor's degree and demonstrated experience in SaaS customer onboarding, account management, or technical support. Familiarity with CRM tools and a track record of managing mid-market accounts are recurring themes in their postings. Experience working with field service or trades-adjacent industries is a differentiator, though not universally required across all levels.
How do I think about timing when targeting a Customer Success role at ServiceTitan on a work visa?
If you're on F-1 OPT, your employer needs to file an H-1B petition before your authorized period ends, and cap-subject petitions must be registered with USCIS in March for an October 1 start date. Starting your search six to nine months before your current status expires gives both you and the employer enough time to move through hiring and the USCIS filing process without a gap in work authorization.