Customer Service Jobs at ServiceTitan with Visa Sponsorship
Customer Service jobs at ServiceTitan involve working for a field service management software company used by home and commercial contractors across the U.S., where these teams sit at the center of client retention and platform adoption. The company has an established track record of sponsoring work visas for qualified Customer Service professionals.
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Max represents our highest level of customer partnership — combining automation strategy, elevated customer success engagement, and measurable growth outcomes into a unified revenue ecosystem. Max is not a product bundle — it is a structured, outcomes-driven growth experience for our most forward-thinking customers focused on end-to-end automation to drive more leads, higher booking rate and increased average ticket.
As a Customer Success Manager (Enterprise) – Max, you will manage a curated portfolio of strategic, growth-oriented customers enrolled in Max. You will serve as the executive-facing strategic advisor, helping customers translate automation and operational data into measurable business outcomes.
You will work closely with dedicated Max Specialists to partner on onboarding, activation, and workflow execution across the platform. While the Specialist drives automation implementation, you will own the ideal foundation, strategic alignment, growth planning, executive engagement, and long-term value realization.
If you are passionate about helping contractors scale through automation, thrive in high-visibility and high-stakes environments, and want to shape the future of ServiceTitan — the Max team is where you belong.
What you'll do:
Manage a Max Portfolio
- Own a portfolio of 20 Max customers, executive visibility, and strong growth potential.
- Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes.
- Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals.
- Conduct recurring Executive Business Reviews focused on end-to-end automation, key business performance, and product roadmap.
- Proactively identify and mitigate risk, ensuring strong adoption and long-term retention.
- Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategies.
Onsite Executive Engagement & Field Partnership
- Conduct strategic onsite visits to strengthen executive relationships and deepen operational understanding.
- Facilitate in-person business reviews, automation workshops, and change management.
- Observe field operations to identify workflow gaps and automation opportunities.
- Partner with customer leadership teams to align frontline execution with executive growth strategy.
- Represent Max with executive presence and ensure onsite engagements drive measurable outcomes and next-step accountability.
Deliver an Elevated Max Experience
- Help customers operationalize automation into daily workflows to increase stickiness and long-term expansion potential.
- Partner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integration.
- Act as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experience.
- Support participation in beta programs and early-access initiatives when aligned to customer strategy and readiness.
- Ensure all touchpoints within Max feel cohesive, premium, and outcomes-focused.
Qualifications:
- 4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role.
- Experience managing high-touch, complex SaaS accounts with executive stakeholders.
- Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion.
- Strong executive communication skills and ability to confidently facilitate business reviews.
- Proven ability to analyze data sets and translate insights into strategic recommendations.
- Experience working cross-functionally with product, sales, and/or implementation teams.
- Self-starter who thrives in a fast-paced, evolving environment.
- Highly organized with strong prioritization and project management skills.
- Intelligent, adaptable, and solution-oriented.
- ~30% travel nationwide.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
Ready to be a Titan?
Max represents our highest level of customer partnership — combining automation strategy, elevated customer success engagement, and measurable growth outcomes into a unified revenue ecosystem. Max is not a product bundle — it is a structured, outcomes-driven growth experience for our most forward-thinking customers focused on end-to-end automation to drive more leads, higher booking rate and increased average ticket.
As a Customer Success Manager (Enterprise) – Max, you will manage a curated portfolio of strategic, growth-oriented customers enrolled in Max. You will serve as the executive-facing strategic advisor, helping customers translate automation and operational data into measurable business outcomes.
You will work closely with dedicated Max Specialists to partner on onboarding, activation, and workflow execution across the platform. While the Specialist drives automation implementation, you will own the ideal foundation, strategic alignment, growth planning, executive engagement, and long-term value realization.
If you are passionate about helping contractors scale through automation, thrive in high-visibility and high-stakes environments, and want to shape the future of ServiceTitan — the Max team is where you belong.
What you'll do:
Manage a Max Portfolio
- Own a portfolio of 20 Max customers, executive visibility, and strong growth potential.
- Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes.
- Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals.
- Conduct recurring Executive Business Reviews focused on end-to-end automation, key business performance, and product roadmap.
- Proactively identify and mitigate risk, ensuring strong adoption and long-term retention.
- Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategies.
Onsite Executive Engagement & Field Partnership
- Conduct strategic onsite visits to strengthen executive relationships and deepen operational understanding.
- Facilitate in-person business reviews, automation workshops, and change management.
- Observe field operations to identify workflow gaps and automation opportunities.
- Partner with customer leadership teams to align frontline execution with executive growth strategy.
- Represent Max with executive presence and ensure onsite engagements drive measurable outcomes and next-step accountability.
Deliver an Elevated Max Experience
- Help customers operationalize automation into daily workflows to increase stickiness and long-term expansion potential.
- Partner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integration.
- Act as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experience.
- Support participation in beta programs and early-access initiatives when aligned to customer strategy and readiness.
- Ensure all touchpoints within Max feel cohesive, premium, and outcomes-focused.
Qualifications:
- 4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role.
- Experience managing high-touch, complex SaaS accounts with executive stakeholders.
- Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion.
- Strong executive communication skills and ability to confidently facilitate business reviews.
- Proven ability to analyze data sets and translate insights into strategic recommendations.
- Experience working cross-functionally with product, sales, and/or implementation teams.
- Self-starter who thrives in a fast-paced, evolving environment.
- Highly organized with strong prioritization and project management skills.
- Intelligent, adaptable, and solution-oriented.
- ~30% travel nationwide.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
Tips for Finding Customer Service Jobs at ServiceTitan
Tailor your resume to SaaS customer success
ServiceTitan hires Customer Service professionals who understand software workflows, not just call center experience. Highlight metrics like retention rates, ticket resolution times, or onboarding completion rates that map directly to a SaaS support environment.
Confirm OPT authorization before your first interview
If you're on F-1 OPT, verify your EAD card is current and that your STEM extension timeline aligns with ServiceTitan's typical hiring cycle. Recruiters will ask about work authorization status early, so having exact dates ready prevents delays.
Target roles that mix technical and client-facing skills
ServiceTitan's Customer Service openings frequently require familiarity with CRM platforms or field service workflows. Applying to roles that blend technical fluency with client communication strengthens your case for specialty occupation classification under H-1B criteria.
Understand the H-1B cap and annual lottery window
USCIS opens H-1B registration each March for the following October start date. If you're targeting ServiceTitan sponsorship, align your offer timeline so your employer can file during the registration window without requesting a gap extension.
Ask about PERM timing during the offer stage
For Green Card pathways through EB-2 or EB-3, the DOL's PERM labor certification process can take 12 to 18 months before an I-140 is even filed. Raising this conversation at the offer stage, not six months in, gives you and ServiceTitan a realistic roadmap.
Use Migrate Mate to find open roles efficiently
Filtering for Customer Service positions at companies with active sponsorship histories is time-consuming to do manually. Migrate Mate aggregates verified sponsoring employers and open roles so you can target ServiceTitan specifically without sifting through listings that don't apply to your visa situation.
Frequently Asked Questions
Does ServiceTitan sponsor H-1B visas for Customer Service?
Yes, ServiceTitan sponsors H-1B visas for Customer Service roles. Because H-1B eligibility requires the position to qualify as a specialty occupation, your best fit is roles that blend technical platform knowledge with client-facing responsibilities, such as implementation support or enterprise account management, where a relevant bachelor's degree is a stated requirement.
How do I apply for Customer Service jobs at ServiceTitan?
Applications go through ServiceTitan's careers page, where Customer Service roles are listed under Support or Customer Success. You can also browse open positions filtered by sponsorship eligibility on Migrate Mate. When applying, align your resume language to the specific role, emphasizing SaaS experience, client retention outcomes, and any technical platform familiarity the job description calls out.
Which visa types does ServiceTitan commonly use for Customer Service roles?
ServiceTitan sponsors H-1B visas as the primary long-term work authorization pathway. For candidates in school, F-1 OPT and CPT are accepted for eligible roles. TN visa status is an option for Canadian and Mexican nationals in qualifying professional categories. For permanent residency, the company has filed under EB-2 and EB-3 preference categories for eligible employees.
What qualifications are expected for Customer Service roles at ServiceTitan?
Most Customer Service positions at ServiceTitan expect a bachelor's degree, with fields like Business, Communications, or Information Systems being common. Relevant experience with CRM tools, SaaS onboarding, or field service operations strengthens your application. For H-1B purposes, the degree requirement must be tied directly to the job duties, so roles requiring general customer support skills without a specific degree field carry more risk for sponsorship.
How do I plan my timeline if I need visa sponsorship at ServiceTitan?
If you need H-1B sponsorship, USCIS's annual registration opens each March for an October 1 start date. Start your job search at least six months before that window. For F-1 OPT holders, confirm your EAD expiration date and STEM extension eligibility before accepting an offer. If Green Card sponsorship through PERM is part of your plan, the DOL process typically takes 12 to 18 months, so raising it early in employment discussions matters.