Customer Service Jobs at UVEye with Visa Sponsorship
Customer Service jobs at UVEye support dealership and fleet clients across the U.S. through AI-powered vehicle inspection systems. The company sponsors several visa categories for qualifying roles, making it a realistic target for international candidates with relevant technical support or account management backgrounds.
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Get Access To All JobsAt UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier 3 for our Teaneck, NJ office to serve as the highest level of technical escalation for complex software, infrastructure, and system integration issues impacting UVeye’s inspection platforms. This role requires expertise in distributed systems, Linux environments, containerized applications, cloud infrastructure, and networking, along with the ability to perform advanced troubleshooting, root cause analysis, and cross-functional collaboration with Engineering, DevOps, and R&D teams to drive scalable, long-term solutions.
A day in the life and how you’ll make an impact:
- Serve as the final escalation point for Tier 2 Support Engineers, Field Service Engineers (FSEs), and Customer Success Managers (CSMs), resolving the most complex and critical system incidents.
- Perform advanced root-cause analysis (RCA) on intricate hardware/software interoperability issues, diagnosing problems across Linux operating systems, containerized environments (Docker/Kubernetes), and cloud platforms (AWS/GCP).
- Work directly with Product, R&D, and DevOps teams to replicate persistent bugs, test software patches, and provide vital feedback on system stability and architecture.
- Adopt a "System Builder" mindset by writing custom scripts (Python, Bash) to automate repetitive tasks and implement automated monitoring tools, reducing manual support overhead.
- Analyze log files and network traffic to identify bottlenecks or failures in data pipelines and local IoT hardware setups.
- Create and standardize Standard Operating Procedures (SOPs) and technical documentation.
- Mentor and train Tier 1/2 agents to empower them to solve issues autonomously and improve first-touch resolution rates.
Requirements
- 3+ years of experience in advanced Technical Support (Tier 3), Systems Engineering, DevOps, or Site Reliability Engineering (SRE), ideally within a SaaS, IoT, or hardware/software integrated environment.
- Deep, hands-on proficiency with Linux environments and advanced command-line troubleshooting.
- Extensive experience managing, deploying, and troubleshooting applications using Docker and Kubernetes.
- Strong understanding of advanced networking concepts (TCP/IP, HTTP, DNS, DHCP, routing, firewalls, and load balancers).
- Proficiency in scripting languages (Bash, Python) for system automation and log analysis.
- Operational understanding/experience with major cloud platforms (AWS, Azure, or GCP).
- High comfort level operating within ticketing and CRM systems like Jira Service Management, Github and Salesforce.
- Strong analytical problem-solving skills, ability to remain calm under pressure, and a team-oriented, customer-first mindset.
Ideally, we’re looking for:
- Experience with deployment and Infrastructure as Code (IaC) tools such as Jenkins and Helm.
- Background in machine vision, or AI-driven SaaS platforms.
- Experience in a startup environment.
- Experience supporting multi-functional Revenue organizations.
- Background working within SaaS, Automotive Technology, or Enterprise Hardware + Software environments.
- Familiarity with CRM and enablement platforms (Salesforce, LMS, knowledge systems).
- Ability to translate technical product capabilities into business and operational outcomes.
- A builder mindset with comfort operating in high-growth environments.
Benefits we offer:
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $90,000 - $110,000.
Why UVeye:
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier 3 for our Teaneck, NJ office to serve as the highest level of technical escalation for complex software, infrastructure, and system integration issues impacting UVeye’s inspection platforms. This role requires expertise in distributed systems, Linux environments, containerized applications, cloud infrastructure, and networking, along with the ability to perform advanced troubleshooting, root cause analysis, and cross-functional collaboration with Engineering, DevOps, and R&D teams to drive scalable, long-term solutions.
A day in the life and how you’ll make an impact:
- Serve as the final escalation point for Tier 2 Support Engineers, Field Service Engineers (FSEs), and Customer Success Managers (CSMs), resolving the most complex and critical system incidents.
- Perform advanced root-cause analysis (RCA) on intricate hardware/software interoperability issues, diagnosing problems across Linux operating systems, containerized environments (Docker/Kubernetes), and cloud platforms (AWS/GCP).
- Work directly with Product, R&D, and DevOps teams to replicate persistent bugs, test software patches, and provide vital feedback on system stability and architecture.
- Adopt a "System Builder" mindset by writing custom scripts (Python, Bash) to automate repetitive tasks and implement automated monitoring tools, reducing manual support overhead.
- Analyze log files and network traffic to identify bottlenecks or failures in data pipelines and local IoT hardware setups.
- Create and standardize Standard Operating Procedures (SOPs) and technical documentation.
- Mentor and train Tier 1/2 agents to empower them to solve issues autonomously and improve first-touch resolution rates.
Requirements
- 3+ years of experience in advanced Technical Support (Tier 3), Systems Engineering, DevOps, or Site Reliability Engineering (SRE), ideally within a SaaS, IoT, or hardware/software integrated environment.
- Deep, hands-on proficiency with Linux environments and advanced command-line troubleshooting.
- Extensive experience managing, deploying, and troubleshooting applications using Docker and Kubernetes.
- Strong understanding of advanced networking concepts (TCP/IP, HTTP, DNS, DHCP, routing, firewalls, and load balancers).
- Proficiency in scripting languages (Bash, Python) for system automation and log analysis.
- Operational understanding/experience with major cloud platforms (AWS, Azure, or GCP).
- High comfort level operating within ticketing and CRM systems like Jira Service Management, Github and Salesforce.
- Strong analytical problem-solving skills, ability to remain calm under pressure, and a team-oriented, customer-first mindset.
Ideally, we’re looking for:
- Experience with deployment and Infrastructure as Code (IaC) tools such as Jenkins and Helm.
- Background in machine vision, or AI-driven SaaS platforms.
- Experience in a startup environment.
- Experience supporting multi-functional Revenue organizations.
- Background working within SaaS, Automotive Technology, or Enterprise Hardware + Software environments.
- Familiarity with CRM and enablement platforms (Salesforce, LMS, knowledge systems).
- Ability to translate technical product capabilities into business and operational outcomes.
- A builder mindset with comfort operating in high-growth environments.
Benefits we offer:
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $90,000 - $110,000.
Why UVeye:
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
See all Customer Service Jobs at UVEye
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at UVEye.
Get Access To All JobsTips for Finding Customer Service Jobs at UVEye
Align your background to UVEye's client base
UVEye serves automotive dealerships and fleet operators, so Customer Service experience in SaaS, hardware support, or B2B technical environments translates directly. Frame your resume around client onboarding, issue resolution, and account retention, not generic service roles.
Verify your OPT or CPT authorization before applying
If you're on F-1 status, confirm your OPT authorization is active and matches a Customer Service role under your field of study before submitting applications. Gaps between graduation and OPT start can delay offers, so file with DSO early.
Ask about the sponsorship pathway during your first interview
UVEye sponsors both employment-based Green Card categories and TN visas for Canadian and Mexican nationals. Ask the recruiter which pathway applies to your situation early, so there are no surprises when an offer is extended.
Prepare supporting documentation before the offer stage
For EB-2 or EB-3 sponsorship, USCIS and DOL require employer-led PERM labor certification before the immigrant visa petition. Having your degree transcripts, employment records, and credential evaluations ready shortens the back-and-forth once your employer initiates the process.
Target UVEye's active Customer Service openings through Migrate Mate
UVEye posts Customer Service roles across multiple channels. Use Migrate Mate to filter specifically for UVEye positions where visa sponsorship is confirmed, so you're applying to openings where immigration support is already part of the hiring plan.
Use the TN visa if you qualify for a faster start date
Canadian and Mexican nationals in qualifying professional categories can enter under TN status without a cap or lottery. If UVEye's Customer Service role maps to a TN-eligible occupation, this path avoids the multi-year EB-2 or EB-3 backlog and can get you started quickly.
Frequently Asked Questions
Does UVEye sponsor H-1B visas for Customer Service?
UVEye's documented sponsorship activity for Customer Service roles centers on employment-based Green Card categories (EB-2 and EB-3), F-1 OPT, F-1 CPT, and TN visas rather than H-1B visa. If you're on H-1B status, it's worth asking the recruiter directly whether the specific role qualifies, as sponsorship decisions depend on the position's duties and the employer's legal assessment.
Which visa types are commonly used for Customer Service roles at UVEye?
UVEye has sponsored F-1 OPT and F-1 CPT for students and recent graduates, TN visas for Canadian and Mexican nationals in eligible professional categories, and EB-2 or EB-3 Green Card pathways for longer-term employment. The right category depends on your nationality, education, and how the role is classified by the company's immigration counsel.
What qualifications or experience does UVEye expect for Customer Service roles?
UVEye's Customer Service positions typically require experience supporting enterprise or B2B clients, often in a technology, SaaS, or hardware environment. Familiarity with automotive industry workflows, CRM tools, and technical troubleshooting strengthens your application. Roles focused on onboarding or account management may expect a bachelor's degree, which is also relevant if you're pursuing employment-based sponsorship.
How do I apply for Customer Service jobs at UVEye?
Browse UVEye's Customer Service openings on Migrate Mate, where listings are filtered for confirmed visa sponsorship eligibility. Once you identify a role, apply directly through UVEye's hiring portal. Address your visa status clearly in your application or early in the recruiter conversation so sponsorship is confirmed before you invest time in the full interview process.
How long does the visa sponsorship process take for a Customer Service role at UVEye?
Timeline depends on the visa type. F-1 OPT can be active within days of your start date if USCIS has already approved your EAD. TN status for Canadian nationals can be obtained at the border on your first day. EB-2 and EB-3 Green Card sponsorship involves PERM labor certification with DOL, followed by USCIS petition filing, and can take several years depending on your country of birth and priority date.