Customer Service Jobs at University of Miami with Visa Sponsorship
Customer Service jobs at University of Miami span hospitals, administrative offices, and student-facing departments, with a consistent track record of sponsoring international workers in this function. If you're on a work visa or transitioning from student status, UM is a realistic target.
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If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The Department of Pathology has an exciting opportunity for a full-time Customer Service Representative 3 to work on-site in Miami.
CORE JOB SUMMARY
The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns.
- Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer.
- Verifies that appropriate changes/resolutions have been finalized.
- Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent
Experience:
Minimum 3 years of relevant experience
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening, nights, and weekends as necessary.
- Proficiency in computer software (i.e., Microsoft Office).
DEPARTMENT ADDENDUM
Department Specific Functions
- Review and manage ancillary testing work-queue.
- Review and process manual ancillary testing requests.
- Reviews all clinician requests to ensure necessary documentation has been received to proceed with the request for patient care.
- Obtain and provide appropriate documentation for ancillary testing.
- Initiate and oversee internal approval process for ancillary requests.
- Create addenda for AP send outs, as required.
- Forward/faxing testing requests to appropriate external lab, as needed (material not available in house).
- Confer with customer service reps, regarding additional tissue required to complete testing.
- Order testing on behalf of pathologists/clinicians, as needed.
- Upload finalized reports into EMR & LIS for pathology send outs (AP).
- Review, process, and obtain alternate specimens for testing, as needed.
- Confer with external laboratory staff as required.
- Package and send out material per external institutions’ respective policies.
- Confer with pathologist and/or sub-specialty coordinators regarding “second opinion” cases.
- Obtain and submit results of second opinions to pathologists for their review.
- Review and process patient requests for pathology slides or transfer of care.
- Assist in locating slides for pathologists (as needed) for patient care. Request creation of patient encounters.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The Department of Pathology has an exciting opportunity for a full-time Customer Service Representative 3 to work on-site in Miami.
CORE JOB SUMMARY
The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.
CORE JOB FUNCTIONS
- Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
- Researches all inquiries to address any issues or concerns.
- Refers concerns to other service areas/departments for follow-up, as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer.
- Verifies that appropriate changes/resolutions have been finalized.
- Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent
Experience:
Minimum 3 years of relevant experience
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening, nights, and weekends as necessary.
- Proficiency in computer software (i.e., Microsoft Office).
DEPARTMENT ADDENDUM
Department Specific Functions
- Review and manage ancillary testing work-queue.
- Review and process manual ancillary testing requests.
- Reviews all clinician requests to ensure necessary documentation has been received to proceed with the request for patient care.
- Obtain and provide appropriate documentation for ancillary testing.
- Initiate and oversee internal approval process for ancillary requests.
- Create addenda for AP send outs, as required.
- Forward/faxing testing requests to appropriate external lab, as needed (material not available in house).
- Confer with customer service reps, regarding additional tissue required to complete testing.
- Order testing on behalf of pathologists/clinicians, as needed.
- Upload finalized reports into EMR & LIS for pathology send outs (AP).
- Review, process, and obtain alternate specimens for testing, as needed.
- Confer with external laboratory staff as required.
- Package and send out material per external institutions’ respective policies.
- Confer with pathologist and/or sub-specialty coordinators regarding “second opinion” cases.
- Obtain and submit results of second opinions to pathologists for their review.
- Review and process patient requests for pathology slides or transfer of care.
- Assist in locating slides for pathologists (as needed) for patient care. Request creation of patient encounters.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Tips for Finding Customer Service Jobs at University of Miami
Tailor your resume to UM's service environment
University of Miami's Customer Service roles span healthcare, student affairs, and administration. Frame your experience around patient-facing or student-facing support, not retail. Hiring managers in education look for empathy, compliance awareness, and institutional communication skills.
Identify which UM department is hiring
UM posts Customer Service openings across UHealth, the Coral Gables campus, and financial aid offices. Each unit has different hiring cycles and sponsorship precedents, so narrow your applications to departments where your background fits the service context.
Confirm OPT or CPT eligibility before applying
If you're on F-1 status, your OPT authorization must cover Customer Service as a qualifying role tied to your degree. Check that your major and the job description connect clearly before listing OPT as your work authorization on the application.
Ask about H-1B support during the offer stage
UM has sponsored H-1B visas across administrative and service functions. When you receive an offer, ask HR directly whether the role qualifies as a specialty occupation and whether the department budget covers USCIS filing fees and legal support.
Use Migrate Mate to filter UM's open Customer Service roles
Searching broadly on general job boards buries sponsorship-friendly postings. Use Migrate Mate to surface Customer Service openings at University of Miami filtered by visa type, so you're only applying where sponsorship is already on the table.
Frequently Asked Questions
Does University of Miami sponsor H-1B visas for Customer Service roles?
Yes, University of Miami has a documented history of sponsoring H-1B visas, including for administrative and customer-facing roles across its campuses and health system. Whether a specific Customer Service position qualifies depends on whether the role meets USCIS's specialty occupation standard, which typically requires a bachelor's degree in a directly related field. Confirm with UM's HR team during the offer stage.
How do I apply for Customer Service jobs at University of Miami?
Applications go through UM's official careers portal. Filter by department or campus to find roles in student services, UHealth administration, or financial aid. Tailor your resume to the specific unit you're targeting and clearly indicate your visa status and work authorization type on the application. Migrate Mate also lists open Customer Service roles at UM filtered by sponsorship eligibility.
Which visa types does University of Miami commonly use for Customer Service positions?
UM sponsors a range of visa types for its workforce, including H-1B for specialty occupation roles, J-1 visa for exchange visitors in eligible categories, and TN visa for Canadian and Mexican nationals in qualifying professional roles. F-1 OPT and CPT are also accepted for students whose degree field connects to the Customer Service function they're applying for.
What qualifications does University of Miami expect for Customer Service roles?
Most Customer Service positions at UM require strong communication skills, experience in a professional service environment, and comfort working within institutional systems. Roles in UHealth lean toward healthcare administration backgrounds, while student-facing roles favor experience in higher education or advising. For H-1B eligibility, the position typically needs to require at least a bachelor's degree in a related discipline.
How do I time my application around my visa status at University of Miami?
If you're on OPT, apply early enough that UM can complete hiring and initiate an H-1B petition before the April 1 USCIS filing window, since H-1B cap-subject petitions must be submitted months before the October 1 start date. If you're in a grace period between jobs, the 60-day window is tight, so prioritize departments at UM that have moved quickly through offer and onboarding in past hiring cycles.