Customer Service Jobs at University of Miami with Visa Sponsorship
University of Miami hires for Customer Service roles across its hospitals, administrative offices, and student-facing departments, and has a consistent track record of sponsoring international workers in this function. If you're on a work visa or transitioning from student status, UM is a realistic target.
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If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Location: UHealth Tower
The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients, families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations, and assist with any needs of our patients, families, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer-oriented.
CORE JOB FUNCTIONS:
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private, confidential, and secure. All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Make safety, customer service, care, and satisfaction the priority in every interaction.
- Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
- Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
- Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
- Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements.
- Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
- Escorts patients or family members when appropriate.
- Assist with wheelchair transportation or anything needed to help our differently-abled patients.
- Verify appointments in EPIC to validate parking.
- Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
- Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
- Cover weekend and/or evening shifts as required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Minimum Qualifications (Essential Requirements):
- Proficiency in English; multilingual skill is strongly preferred.
- Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
- Ability to multitask and utilize time-management skills.
- Provide the highest level of customer service and promote a welcoming environment.
- Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. Ensures a clean, pleasant, and safe working environment.
- Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
Education:
High School diploma or equivalent
Experience:
Prior Customer Service experience is helpful
Knowledge, Skills, and Attitudes:
- Commitment to the University’s core values.
- Ability to work independently and in a collaborative environment.
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze, and anticipate our patients’, families’, and visitors’ needs.
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This is a job profile description and not all duties may be assigned to a specific position in each individual department.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time
Employee Type: Staff
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Location: UHealth Tower
The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients, families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations, and assist with any needs of our patients, families, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer-oriented.
CORE JOB FUNCTIONS:
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private, confidential, and secure. All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Make safety, customer service, care, and satisfaction the priority in every interaction.
- Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
- Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
- Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
- Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements.
- Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
- Escorts patients or family members when appropriate.
- Assist with wheelchair transportation or anything needed to help our differently-abled patients.
- Verify appointments in EPIC to validate parking.
- Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
- Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
- Cover weekend and/or evening shifts as required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Minimum Qualifications (Essential Requirements):
- Proficiency in English; multilingual skill is strongly preferred.
- Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
- Ability to multitask and utilize time-management skills.
- Provide the highest level of customer service and promote a welcoming environment.
- Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. Ensures a clean, pleasant, and safe working environment.
- Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
Education:
High School diploma or equivalent
Experience:
Prior Customer Service experience is helpful
Knowledge, Skills, and Attitudes:
- Commitment to the University’s core values.
- Ability to work independently and in a collaborative environment.
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze, and anticipate our patients’, families’, and visitors’ needs.
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This is a job profile description and not all duties may be assigned to a specific position in each individual department.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time
Employee Type: Staff
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Get Access To All JobsTips for Finding Customer Service Jobs at University of Miami Jobs
Tailor your resume to UM's service environment
University of Miami's Customer Service roles span healthcare, student affairs, and administration. Frame your experience around patient-facing or student-facing support, not retail. Hiring managers in education look for empathy, compliance awareness, and institutional communication skills.
Identify which UM department is hiring
UM posts Customer Service openings across UHealth, the Coral Gables campus, and financial aid offices. Each unit has different hiring cycles and sponsorship precedents, so narrow your applications to departments where your background fits the service context.
Confirm OPT or CPT eligibility before applying
If you're on F-1 status, your OPT authorization must cover Customer Service as a qualifying role tied to your degree. Check that your major and the job description connect clearly before listing OPT as your work authorization on the application.
Ask about H-1B support during the offer stage
UM has sponsored H-1B visas across administrative and service functions. When you receive an offer, ask HR directly whether the role qualifies as a specialty occupation and whether the department budget covers USCIS filing fees and legal support.
Use Migrate Mate to filter UM's open Customer Service roles
Searching broadly on general job boards buries sponsorship-friendly postings. Use Migrate Mate to surface Customer Service openings at University of Miami filtered by visa type, so you're only applying where sponsorship is already on the table.
Customer Service at University of Miami jobs are hiring across the US. Find yours.
Find Customer Service at University of Miami JobsFrequently Asked Questions
Does University of Miami sponsor H-1B visas for Customer Service roles?
Yes, University of Miami has a documented history of sponsoring H-1B visas, including for administrative and customer-facing roles across its campuses and health system. Whether a specific Customer Service position qualifies depends on whether the role meets USCIS's specialty occupation standard, which typically requires a bachelor's degree in a directly related field. Confirm with UM's HR team during the offer stage.
How do I apply for Customer Service jobs at University of Miami?
Applications go through UM's official careers portal. Filter by department or campus to find roles in student services, UHealth administration, or financial aid. Tailor your resume to the specific unit you're targeting and clearly indicate your visa status and work authorization type on the application. Migrate Mate also lists open Customer Service roles at UM filtered by sponsorship eligibility.
Which visa types does University of Miami commonly use for Customer Service positions?
UM sponsors a range of visa types for its workforce, including H-1B for specialty occupation roles, J-1 for exchange visitors in eligible categories, and TN for Canadian and Mexican nationals in qualifying professional roles. F-1 OPT and CPT are also accepted for students whose degree field connects to the Customer Service function they're applying for.
What qualifications does University of Miami expect for Customer Service roles?
Most Customer Service positions at UM require strong communication skills, experience in a professional service environment, and comfort working within institutional systems. Roles in UHealth lean toward healthcare administration backgrounds, while student-facing roles favor experience in higher education or advising. For H-1B eligibility, the position typically needs to require at least a bachelor's degree in a related discipline.
How do I time my application around my visa status at University of Miami?
If you're on OPT, apply early enough that UM can complete hiring and initiate an H-1B petition before the April 1 USCIS filing window, since H-1B cap-subject petitions must be submitted months before the October 1 start date. If you're in a grace period between jobs, the 60-day window is tight, so prioritize departments at UM that have moved quickly through offer and onboarding in past hiring cycles.
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