Customer Service Jobs at Fastenal with Visa Sponsorship
Customer Service roles at Fastenal sit at the intersection of industrial supply expertise and relationship-driven sales support, helping businesses keep their operations running. Fastenal has a track record of sponsoring international talent across multiple visa categories for this function, making it a genuine option if you're navigating work authorization.
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Account Specialist
Location: 312 W Wendell Jacob Ave, Angola, IN 46703
Job Type: Full-time
Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
Overview:
Elevate your career as a Full-time Account Specialist, where you can take your sales and customer service skills to the next level. You'll be on the front lines of growing and supporting our branch key accounts, through building relationships and matching products and solutions to customer needs. This position is for our branch located at 312 W Wendell Jacob Ave, Angola, IN 46703.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Developing and executing a sales plan in a local territory to reach and exceed sales goals
- Supporting the day-to-day needs of the branch's key accounts
- Working directly with key accounts
- Growing and maintaining an assigned book of business
- Performing other duties as needed to ensure branch success
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess or are working towards a degree in Business/Marketing OR have related industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient using Microsoft Office Suite
- Demonstrate strong organization, planning and prioritizing abilities
- Exhibit strong problem solving, deductive reasoning and decision making skills
- Highly motivated, self directed and customer service oriented
- Learn and perform multiple tasks in a fast paced environment
- Work independently as well as in a team environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
TRAINING & DEVELOPMENT:
Our mission within Fastenal's School of Business is to collaboratively maximize the potential of each employee by consistently providing efficient, effective, and engaging learning opportunities to drive improved work performance. The experience includes on-the-job, online, instructor led classroom and virtual trainings which will equip you with the knowledge, skills and strategies to be successful in your role and grow with the company.
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
Job Description
Account Specialist
Location: 312 W Wendell Jacob Ave, Angola, IN 46703
Job Type: Full-time
Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
Overview:
Elevate your career as a Full-time Account Specialist, where you can take your sales and customer service skills to the next level. You'll be on the front lines of growing and supporting our branch key accounts, through building relationships and matching products and solutions to customer needs. This position is for our branch located at 312 W Wendell Jacob Ave, Angola, IN 46703.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Developing and executing a sales plan in a local territory to reach and exceed sales goals
- Supporting the day-to-day needs of the branch's key accounts
- Working directly with key accounts
- Growing and maintaining an assigned book of business
- Performing other duties as needed to ensure branch success
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess or are working towards a degree in Business/Marketing OR have related industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient using Microsoft Office Suite
- Demonstrate strong organization, planning and prioritizing abilities
- Exhibit strong problem solving, deductive reasoning and decision making skills
- Highly motivated, self directed and customer service oriented
- Learn and perform multiple tasks in a fast paced environment
- Work independently as well as in a team environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
TRAINING & DEVELOPMENT:
Our mission within Fastenal's School of Business is to collaboratively maximize the potential of each employee by consistently providing efficient, effective, and engaging learning opportunities to drive improved work performance. The experience includes on-the-job, online, instructor led classroom and virtual trainings which will equip you with the knowledge, skills and strategies to be successful in your role and grow with the company.
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
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Get Access To All JobsTips for Finding Customer Service Jobs at Fastenal Jobs
Align your resume to Fastenal's model
Fastenal's customer service roles emphasize inventory management, vendor-managed inventory programs, and B2B account support. Tailor your resume to reflect experience with industrial or manufacturing clients, not retail customer service, before you apply.
Confirm E-Verify enrollment before your interview
Fastenal participates in E-Verify, which affects your work authorization timeline. If you're on F-1 OPT, confirm your EAD start date aligns with their onboarding window so there's no gap between offer acceptance and your first day.
Target branch openings in manufacturing-dense regions
Fastenal operates thousands of branch locations, and sponsorship decisions are often tied to regional hiring needs. Focus your search on locations near industrial corridors where demand for bilingual or technically skilled customer service staff is highest.
Use Migrate Mate to filter Fastenal's open roles
Fastenal posts customer service openings across dozens of locations simultaneously, making it hard to identify which roles are sponsorship-eligible. Use Migrate Mate to filter Fastenal postings by visa type so you're only applying where sponsorship is on the table.
Prepare your TN documentation before the border
If you're Canadian or Mexican and qualify under TN, Fastenal's customer service roles can support a TN classification for certain management and technical positions. Have your employment offer letter and degree credentials ready at the port of entry since USCIS is not involved in TN adjudication.
Customer Service at Fastenal jobs are hiring across the US. Find yours.
Find Customer Service at Fastenal JobsFrequently Asked Questions
Does Fastenal sponsor H-1B visas for Customer Service?
Yes, Fastenal has sponsored H-1B visas for customer service and related roles. H-1B sponsorship for customer service typically requires the position to qualify as a specialty occupation, meaning the role must demonstrably require at least a bachelor's degree in a relevant field. Roles involving technical account management or industrial supply chain coordination are more likely to meet that threshold than general service desk positions.
Which visa types does Fastenal commonly use for Customer Service roles?
Fastenal sponsors across several visa categories for customer service functions, including H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Cards through EB-2 and EB-3. F-1 OPT is the most common entry point for recent graduates, while H-1B and PERM-based Green Card sponsorship tend to apply to more senior or technically specialized customer service positions.
What qualifications does Fastenal expect for Customer Service roles?
Fastenal's customer service roles in the manufacturing and industrial supply space typically value experience with B2B account management, inventory systems, and vendor-managed inventory programs. A bachelor's degree in business, supply chain, or a related field strengthens your profile for visa sponsorship eligibility. Familiarity with industrial products or distribution operations is a practical differentiator over general customer service backgrounds.
How do I apply for Customer Service jobs at Fastenal?
You can browse and apply for Fastenal's customer service openings directly or use Migrate Mate to filter specifically for Fastenal roles that offer visa sponsorship. When applying, specify your visa status and work authorization needs clearly in your application. Fastenal recruits for customer service positions across a large branch network, so applying to multiple locations improves your chances of finding a sponsorship-eligible opening.
How do I plan my timeline if I need H-1B sponsorship at Fastenal?
H-1B cap-subject filings must be submitted to USCIS in April for an October 1 start date, so you need an offer letter from Fastenal by late March at the latest. If you're on F-1 OPT, your OPT period can bridge the gap while your H-1B is pending. STEM OPT extensions give you up to 24 additional months of work authorization, which significantly reduces timing pressure during the H-1B lottery cycle.
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