Customer Service Jobs at Hertz with Visa Sponsorship
Customer Service jobs at Hertz span airport and neighborhood locations nationwide, with visa sponsorship available for roles requiring direct interaction with renters and fleet coordination. If you're on a work visa or need sponsorship, Hertz has a track record of supporting international hires in this function.
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Get Access To All JobsINTRODUCTION
The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service.
ROLE AND RESPONSIBILITIES
- Responsible for first contact resolution and the customer interaction experience within the location.
- Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.
- Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score.
- Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction.
- Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed.
- Ensures that all corporate policies and procedures are administered and followed by all staff.
INTRODUCTION
The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service.
ROLE AND RESPONSIBILITIES
- Responsible for first contact resolution and the customer interaction experience within the location.
- Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.
- Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score.
- Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction.
- Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed.
- Ensures that all corporate policies and procedures are administered and followed by all staff.
See all Customer Service Jobs at Hertz
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Hertz.
Get Access To All JobsTips for Finding Customer Service Jobs at Hertz
Target airport location roles specifically
Hertz's highest-volume Customer Service hiring happens at major airport hubs, where staffing demand is consistent year-round. Roles at these locations are more likely to have dedicated HR support familiar with visa sponsorship workflows than smaller neighborhood branches.
Frame your OPT timeline early in applications
If you're on F-1 OPT, flag your authorization end date and STEM extension eligibility in your application materials. Rental and leasing operations run on tight staffing schedules, so hiring managers need to know your work authorization runway before extending an offer.
Confirm sponsorship intent before final interviews
Customer Service roles at Hertz can move quickly from offer to start date. Ask your recruiter directly whether the specific location and role code are approved for sponsorship before you reach the final round, so there are no surprises at the offer stage.
Align your H-1B petition timing with October 1
If Hertz extends a sponsorship offer, the H-1B cap timeline means your employment cannot begin until October 1 of the fiscal year your petition is selected. Build this gap into your conversations with hiring managers so the offer structure accounts for it.
Check DOL LCA filings for Customer Service job titles
Before applying, search the DOL's public disclosure data for Hertz's Labor Condition Application filings under Customer Service job titles. This shows which locations have actively sponsored these roles and gives you a concrete list of sites worth targeting in your applications.
Use Migrate Mate to filter open roles by visa type
Hertz posts Customer Service openings across dozens of locations, and not all of them support sponsorship. Use Migrate Mate to filter Hertz's active listings by the visa types you're eligible for, so you're only spending time on roles where sponsorship is a realistic outcome.
Frequently Asked Questions
Does Hertz sponsor H-1B visas for Customer Service?
Yes, Hertz has sponsored H-1B visas for Customer Service roles. Sponsorship is not guaranteed for every open position, and availability tends to be stronger at high-volume airport locations with dedicated HR teams. If you receive an offer, confirm with your recruiter that the specific role and location are approved for H-1B filing before accepting.
How do I apply for Customer Service jobs at Hertz?
You can apply through Hertz's careers portal or use Migrate Mate to browse and filter open Customer Service listings by the visa type you hold or need. When applying, clearly indicate your visa status and authorization timeline in your materials. Airport hub locations tend to process applications faster given their staffing volume.
Which visa types does Hertz commonly use for Customer Service roles?
Hertz supports multiple visa pathways for Customer Service hires, including H-1B, TN visa, and F-1 OPT. Green Card sponsorship through EB-2 or EB-3 is also possible for longer-tenured employees, though that process typically begins after you've established yourself in the role and your employer initiates the PERM labor certification through the DOL.
What qualifications does Hertz expect for Customer Service roles?
Most Customer Service roles at Hertz require a high school diploma or equivalent, strong communication skills, and comfort in a fast-paced, customer-facing environment. Airport locations often prioritize candidates with prior experience in hospitality, retail, or transportation services. Fluency in a second language can be a practical advantage at international airport locations with diverse customer bases.
How do I navigate the visa filing process after receiving a Hertz offer?
Once you have a written offer, your employer's legal team or an external immigration attorney typically handles the petition filing with USCIS. The timeline from offer to authorized start date depends on your visa type: H-1B petitions are subject to the October 1 start date, while TN status can be obtained at the border or port of entry with same-day authorization. Stay in close contact with Hertz's HR team throughout to avoid delays.