Customer Service Jobs at UniFirst with Visa Sponsorship
Customer Service jobs at UniFirst span account management to route support across the company's uniform and workwear service network. The company has a history of sponsoring work visas for this function, making it a viable target if you're on OPT, H-1B visa, TN visa, or J-1 visa status.
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San Antonio, Texas
Job ID
2605389
Location: Onsite Monday-Friday — 3067 East Commerce Street, San Antonio, TX 78220
Employment Type & Benefits: Full-time | Competitive Hourly Pay + Great Work-Life Balance + Performance Incentives after 90 days
Start Date: November 9th, 2026
Job Overview
UniFirst is seeking a high-energy, detail-oriented, and experienced Customer Service Representative to join our onsite team in San Antonio. This position handles high-volume omnichannel inbound customer interactions (50-60 calls daily plus emails) across 8 internal systems simultaneously.
Candidates are expected to come in with proven call center experience navigating complex customer personalities, excellent attendance/adherence, multitasking skills, managing escalations, and working in standardized metrics-driven environments.
Key Responsibilities
- Manage high-volume back-to-back inbound omnichannel customer interactions (calls and emails) from business accounts and individual customers.
- Navigate seamlessly across 8 distinct internal software systems and multiple screens in real time while actively listening and typing.
- Process complex transactional requests, including refunds, replacements, invoices, and inventory/item adjustments.
- Leverage internal knowledge bases, company training resources, and standard operating procedures (SOPs) to resolve customer inquiries quickly and accurately on first contact.
- Handle tier-1 escalations and navigate difficult customer personalities with empathy, professionalism, and quick problem-solving.
- Document customer interactions, open/track service tickets, and communicate with internal teams (field Sales and Service reps).
- Meet and exceed key performance indicators (KPIs) regarding Customer Satisfaction (CSAT), Average Handle Time (AHT), First-Call Resolution (FCR), Quality Assurance (QA), and Schedule Adherence.
Schedule & Training
- Training: 3 weeks of classroom training + 1 week of nesting (Schedule: 8:00 AM – 5:00 PM).
- Operational Shifts: Shifts vary and are subject to change between 7:00 AM and 5:30 PM CST.
Benefits & Perks
- 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
- UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
- We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year-old company focused on annual growth, there’s never been a better time to join our team.
Qualifications
Required Qualifications (Must-Haves)
- Minimum 2+ years of direct experience in a high-volume Call Center or Omnichannel environment handling inbound calls and email queues using 3-4 screens.
- Demonstrated experience working under strict call center KPIs, specifically CSAT/QA scores, Average Handle Time (AHT), First-Call Resolution (FCR) and Schedule Adherence.
- Demonstrable record of excellent attendance and punctuality.
- Hands-on experience using online knowledge bases, company wikis, digital training tools, and search resources to resolve inquiries independently.
- Proven ability to manage varied customer personalities, de-escalate tough situations, and maintain composure under pressure.
- Minimum keyboard typing speed of 45 WPM with high accuracy; strong proficiency in MS Office (Outlook, Word, Excel) and tech savvy.
- High School Diploma or GED equivalent.
About us
At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
Location:
San Antonio, Texas
Job ID
2605389
Location: Onsite Monday-Friday — 3067 East Commerce Street, San Antonio, TX 78220
Employment Type & Benefits: Full-time | Competitive Hourly Pay + Great Work-Life Balance + Performance Incentives after 90 days
Start Date: November 9th, 2026
Job Overview
UniFirst is seeking a high-energy, detail-oriented, and experienced Customer Service Representative to join our onsite team in San Antonio. This position handles high-volume omnichannel inbound customer interactions (50-60 calls daily plus emails) across 8 internal systems simultaneously.
Candidates are expected to come in with proven call center experience navigating complex customer personalities, excellent attendance/adherence, multitasking skills, managing escalations, and working in standardized metrics-driven environments.
Key Responsibilities
- Manage high-volume back-to-back inbound omnichannel customer interactions (calls and emails) from business accounts and individual customers.
- Navigate seamlessly across 8 distinct internal software systems and multiple screens in real time while actively listening and typing.
- Process complex transactional requests, including refunds, replacements, invoices, and inventory/item adjustments.
- Leverage internal knowledge bases, company training resources, and standard operating procedures (SOPs) to resolve customer inquiries quickly and accurately on first contact.
- Handle tier-1 escalations and navigate difficult customer personalities with empathy, professionalism, and quick problem-solving.
- Document customer interactions, open/track service tickets, and communicate with internal teams (field Sales and Service reps).
- Meet and exceed key performance indicators (KPIs) regarding Customer Satisfaction (CSAT), Average Handle Time (AHT), First-Call Resolution (FCR), Quality Assurance (QA), and Schedule Adherence.
Schedule & Training
- Training: 3 weeks of classroom training + 1 week of nesting (Schedule: 8:00 AM – 5:00 PM).
- Operational Shifts: Shifts vary and are subject to change between 7:00 AM and 5:30 PM CST.
Benefits & Perks
- 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
- UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
- We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year-old company focused on annual growth, there’s never been a better time to join our team.
Qualifications
Required Qualifications (Must-Haves)
- Minimum 2+ years of direct experience in a high-volume Call Center or Omnichannel environment handling inbound calls and email queues using 3-4 screens.
- Demonstrated experience working under strict call center KPIs, specifically CSAT/QA scores, Average Handle Time (AHT), First-Call Resolution (FCR) and Schedule Adherence.
- Demonstrable record of excellent attendance and punctuality.
- Hands-on experience using online knowledge bases, company wikis, digital training tools, and search resources to resolve inquiries independently.
- Proven ability to manage varied customer personalities, de-escalate tough situations, and maintain composure under pressure.
- Minimum keyboard typing speed of 45 WPM with high accuracy; strong proficiency in MS Office (Outlook, Word, Excel) and tech savvy.
- High School Diploma or GED equivalent.
About us
At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
See all Customer Service Jobs at UniFirst
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Get Access To All JobsTips for Finding Customer Service Jobs at UniFirst
Align your resume to UniFirst's service model
UniFirst's Customer Service roles center on B2B account retention and route-based client relationships. Frame prior experience around contract renewals, service issue resolution, or managing recurring accounts rather than transactional retail customer support.
Target roles in UniFirst's branch network
UniFirst operates regional service centers across the U.S., and Customer Service openings are tied to specific branches. Applying to locations with high-volume uniform accounts, such as industrial or healthcare corridors, improves your chances of finding active headcount.
Confirm OPT eligibility before your interview
UniFirst has sponsored F-1 OPT candidates for Customer Service positions. Before your first interview, verify your OPT authorization dates on your EAD card and confirm your SEVIS record is active so there's no ambiguity during the offer stage.
Raise sponsorship early in the hiring conversation
UniFirst's HR teams at the branch level may not own the sponsorship decision. Ask during the recruiter screen whether the specific branch location supports visa sponsorship for Customer Service roles, so you're not surprised after a final-round offer.
Use Migrate Mate to filter verified sponsoring roles
Not every UniFirst Customer Service listing explicitly flags visa sponsorship. Use Migrate Mate to filter UniFirst openings by the visa types they've historically filed, so you're applying to positions where sponsorship is confirmed rather than assumed.
Prepare your H-1B paperwork before cap season
If UniFirst intends to file an H-1B on your behalf, USCIS registration opens in March and the cap lottery runs immediately after. Coordinate with UniFirst's immigration counsel early in Q1 to ensure your petition materials are ready before the registration window closes.
Frequently Asked Questions
Does UniFirst sponsor H-1B visas for Customer Service?
Yes, UniFirst has sponsored H-1B visas for Customer Service roles. The process requires your employer to file a Labor Condition Application with the DOL and then submit Form I-129 to USCIS on your behalf. Because H-1B sponsorship involves branch-level budget decisions, confirm sponsorship availability with the specific hiring location before advancing through the interview process.
How do I apply for Customer Service jobs at UniFirst?
You can search UniFirst's careers page directly or use Migrate Mate to browse Customer Service openings filtered by visa sponsorship history. When applying, tailor your materials to UniFirst's B2B uniform services model, highlighting experience with account management, service retention, or client-facing roles in industrial or facilities-related industries. Following up with the branch recruiter after applying can meaningfully improve response rates.
Which visa types does UniFirst commonly use for Customer Service roles?
UniFirst has a track record of supporting H-1B, F-1 OPT, F-1 CPT, TN, and J-1 statuses for Customer Service positions. F-1 OPT is the most accessible entry point for recent graduates since it doesn't require employer-initiated filing. TN status is available to Canadian and Mexican nationals in qualifying occupations. H-1B sponsorship is available but subject to the annual USCIS cap and lottery.
What qualifications does UniFirst look for in Customer Service candidates?
UniFirst's Customer Service roles typically require experience managing B2B client relationships, handling service escalations, and working within CRM systems. A background in uniform services, facilities management, or industrial supply is a differentiator. For visa-sponsored candidates, demonstrating a degree in business, communications, or a related field strengthens the specialty occupation argument if the role requires an H-1B petition.
How do I plan my timeline around UniFirst's visa sponsorship process?
If you're on OPT, apply well before your EAD expires so UniFirst has time to assess sponsorship and, if needed, file an H-1B registration before the March USCIS window. OPT STEM extensions give an additional 24 months for eligible STEM graduates, buying more runway. For H-1B transitions, cap-subject petitions have an October 1 start date, so count backward from there when negotiating your offer timeline.