Customer Service Jobs at UniFirst with Visa Sponsorship
UniFirst hires for Customer Service roles across its uniform and workwear service network, with positions ranging from account management to route support. The company has a history of sponsoring work visas for this function, making it a viable target if you're on OPT, H-1B, TN, or J-1 status.
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Get Access To All JobsINTRODUCTION
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.
ROLE AND RESPONSIBILITIES
What you’ll be doing:
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
- Partner and provide administrative support to UniFirst’s Sales Department.
- Perform basic data entry and other administrative duties.
BASIC QUALIFICATIONS
What we’re looking for:
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- High School diploma or GED equivalent is recommended.
- Verbal & written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.). Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
PREFERRED QUALIFICATIONS
Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.
Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
PAY & BENEFITS
- On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
ABOUT UNIFIRST
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year-old company focused on annual growth, there’s never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
INTRODUCTION
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.
ROLE AND RESPONSIBILITIES
What you’ll be doing:
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
- Partner and provide administrative support to UniFirst’s Sales Department.
- Perform basic data entry and other administrative duties.
BASIC QUALIFICATIONS
What we’re looking for:
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- High School diploma or GED equivalent is recommended.
- Verbal & written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.). Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
PREFERRED QUALIFICATIONS
Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.
Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
PAY & BENEFITS
- On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
ABOUT UNIFIRST
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year-old company focused on annual growth, there’s never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
See all 209+ Customer Service at UniFirst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at UniFirst roles.
Get Access To All JobsTips for Finding Customer Service Jobs at UniFirst Jobs
Align your resume to UniFirst's service model
UniFirst's Customer Service roles center on B2B account retention and route-based client relationships. Frame prior experience around contract renewals, service issue resolution, or managing recurring accounts rather than transactional retail customer support.
Target roles in UniFirst's branch network
UniFirst operates regional service centers across the U.S., and Customer Service openings are tied to specific branches. Applying to locations with high-volume uniform accounts, such as industrial or healthcare corridors, improves your chances of finding active headcount.
Raise sponsorship early in the hiring conversation
UniFirst's HR teams at the branch level may not own the sponsorship decision. Ask during the recruiter screen whether the specific branch location supports visa sponsorship for Customer Service roles, so you're not surprised after a final-round offer.
Use Migrate Mate to filter verified sponsoring roles
Not every UniFirst Customer Service listing explicitly flags visa sponsorship. Use Migrate Mate to filter UniFirst openings by the visa types they've historically filed, so you're applying to positions where sponsorship is confirmed rather than assumed.
Prepare your H-1B paperwork before cap season
If UniFirst intends to file an H-1B on your behalf, USCIS registration opens in March and the cap lottery runs immediately after. Coordinate with UniFirst's immigration counsel early in Q1 to ensure your petition materials are ready before the registration window closes.
Customer Service at UniFirst jobs are hiring across the US. Find yours.
Find Customer Service at UniFirst JobsFrequently Asked Questions
Does UniFirst sponsor H-1B visas for Customer Service?
Yes, UniFirst has sponsored H-1B visas for Customer Service roles. The process requires your employer to file a Labor Condition Application with the DOL and then submit Form I-129 to USCIS on your behalf. Because H-1B sponsorship involves branch-level budget decisions, confirm sponsorship availability with the specific hiring location before advancing through the interview process.
How do I apply for Customer Service jobs at UniFirst?
You can search UniFirst's careers page directly or use Migrate Mate to browse Customer Service openings filtered by visa sponsorship history. When applying, tailor your materials to UniFirst's B2B uniform services model, highlighting experience with account management, service retention, or client-facing roles in industrial or facilities-related industries. Following up with the branch recruiter after applying can meaningfully improve response rates.
Which visa types does UniFirst commonly use for Customer Service roles?
UniFirst has a track record of supporting H-1B, F-1 OPT, F-1 CPT, TN, and J-1 statuses for Customer Service positions. F-1 OPT is the most accessible entry point for recent graduates since it doesn't require employer-initiated filing. TN status is available to Canadian and Mexican nationals in qualifying occupations. H-1B sponsorship is available but subject to the annual USCIS cap and lottery.
What qualifications does UniFirst look for in Customer Service candidates?
UniFirst's Customer Service roles typically require experience managing B2B client relationships, handling service escalations, and working within CRM systems. A background in uniform services, facilities management, or industrial supply is a differentiator. For visa-sponsored candidates, demonstrating a degree in business, communications, or a related field strengthens the specialty occupation argument if the role requires an H-1B petition.
How do I plan my timeline around UniFirst's visa sponsorship process?
If you're on OPT, apply well before your EAD expires so UniFirst has time to assess sponsorship and, if needed, file an H-1B registration before the March USCIS window. OPT STEM extensions give an additional 24 months for eligible STEM graduates, buying more runway. For H-1B transitions, cap-subject petitions have an October 1 start date, so count backward from there when negotiating your offer timeline.
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