Customer Specialist Jobs at UniFirst with Visa Sponsorship
Customer Specialist jobs at UniFirst sit at the intersection of client service and uniform solutions, handling account management and customer support across the company's service network. UniFirst has sponsored work visas for this function, making it a realistic target for international candidates with strong client-facing experience.
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UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.
What you’ll be doing:
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
- Partner and provide administrative support to UniFirst’s Sales Department.
- Perform basic data entry and other administrative duties.
What we’re looking for:
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- High School diploma or GED equivalent is recommended.
- Verbal & written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.). Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
What’s in it for you?
-
Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.
-
Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
-
Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
-
Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
Pay & Benefits:
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.
Description:
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.
What you’ll be doing:
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
- Partner and provide administrative support to UniFirst’s Sales Department.
- Perform basic data entry and other administrative duties.
What we’re looking for:
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- High School diploma or GED equivalent is recommended.
- Verbal & written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.). Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
What’s in it for you?
-
Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center.
-
Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
-
Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
-
Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
Pay & Benefits:
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.
See all 41+ Customer Specialist Jobs at UniFirst
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Specialist Jobs at UniFirst.
Get Access To All JobsTips for Finding Customer Specialist Jobs at UniFirst
Tailor your resume to route-based service
UniFirst's Customer Specialist roles often support field service teams managing recurring uniform accounts. Frame your resume around client retention, issue resolution, and account coordination rather than generic customer service to signal fit with their operational model.
Confirm OPT or CPT eligibility before applying
If you're on F-1 status, verify your OPT authorization dates align with UniFirst's typical hiring cycle. Gaps between graduation and OPT start can complicate onboarding timelines, so resolve your work authorization with your DSO before submitting applications.
Target branches in high-volume hiring regions
UniFirst posts Customer Specialist openings across regional service centers. Focus your search on locations with clusters of open roles, which signal active headcount growth and a higher likelihood that HR is already familiar with sponsorship workflows for this position.
Ask directly about sponsorship during the offer stage
Once you reach the offer stage, ask HR whether the position is approved for H-1B sponsorship and what their filing timeline looks like relative to USCIS cap deadlines. Early clarity prevents late-stage surprises when the April lottery window is tight.
Use Migrate Mate to surface open roles efficiently
Customer Specialist openings at UniFirst appear and fill quickly across dozens of service locations. Search Migrate Mate to filter for UniFirst roles that list visa sponsorship, so you're applying to positions already confirmed as open to international candidates.
Prepare documentation showing specialized client management skills
For H-1B eligibility in a customer-facing role, your employer will need to demonstrate specialty occupation status. Compile documentation of any degree-level coursework, certifications, or specialized training in account management or business that supports the petition's classification argument.
Frequently Asked Questions
Does UniFirst sponsor H-1B visas for Customer Specialists?
UniFirst has sponsored H-1B visas for Customer Specialist roles, though sponsorship decisions are made on a case-by-case basis depending on the specific position and location. Because Customer Specialist roles require demonstrating specialty occupation status to USCIS, candidates with relevant degree-level qualifications in business, communications, or a related field are better positioned to move forward in the H-1B petition process.
How do I apply for Customer Specialist jobs at UniFirst?
Applications go through UniFirst's careers portal, where you can search by role and location. When applying, clearly indicate your visa status and work authorization needs in your profile. Migrate Mate also lists Customer Specialist openings at UniFirst filtered for visa sponsorship eligibility, which helps you prioritize roles where international candidates are actively being considered.
Which visa types are commonly used for Customer Specialist roles at UniFirst?
UniFirst has sponsored H-1B visas and supported F-1 OPT and CPT arrangements for Customer Specialist positions, along with TN visa and J-1 visa types in applicable cases. F-1 OPT is often the entry point for recent graduates, as it allows you to start work quickly while a longer-term H-1B sponsorship is evaluated for the following cap season.
What qualifications does UniFirst expect for Customer Specialist candidates?
UniFirst typically looks for candidates with experience in account management, client communications, or service coordination, ideally within a B2B environment. A bachelor's degree in business, marketing, or a related field strengthens your application and is often necessary to support visa sponsorship eligibility. Familiarity with CRM systems and a background in recurring-service or contract-based industries is a practical advantage.
What does the sponsorship timeline look like for a Customer Specialist at UniFirst?
If you're starting on F-1 OPT, your employer has up to the H-1B cap registration window in March to file on your behalf for an October 1 start. UniFirst's HR team handles the USCIS filing process, but you'll need to coordinate closely on document timelines. If you're already in H-1B status, a transfer petition can be filed as soon as you receive an offer, with a concurrent change-of-employer grace period while USCIS processes the petition.