Customer Specialist Jobs at Google with Visa Sponsorship

INTRODUCTION

Google Play is at the heart of the Android ecosystem, providing the apps, games, and digital content that bring Android devices to life. The Play store serves more than 2.5B users across over 190 countries, and is a critical driver of Google’s overall business growth.

Googlers working on the Play go-to-market (GTM) teams own content strategy and publishing within the Play Store across all regions and verticals (Apps, Games, and more).

As a Product Specialist, you will be responsible for delivering technical and operational solutions that bridge the gap between business needs and execution. You will work on multiple projects concurrently, partnering with cross-functional teams to implement and optimize GTM programs within Google Play. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

ROLE AND RESPONSIBILITIES

• Lead the implementation of technical solutions for GTM programs, providing technical assistance on product integrations, upgrades, and custom solutions.
• Address partner and stakeholder issues by designing and building new processes, workflows, automations and deliverables that anticipate and mitigate future issues.
• Partner with cross-functional teams (Product, Engineering, Marketing) to drive feature adoption, communications, and technical issue resolution.
• Manage project delivery through the complete life cycle, including scoping, planning, executing, and implementing rollouts, ensuring deliverables are met on time.
• Provide product training and solution support, acting as an escalation point for technical questions and troubleshooting need.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience managing projects from inception to completion within a global organization.
• Experience in the e-commerce, gaming, or digital content industry.

PREFERRED QUALIFICATIONS

• Experience collaborating with engineering teams on customer relationship management (CRM), Salesforce, or marketing infrastructure.
• Experience in using product development and operationalization frameworks.
• Experience in translating research and performance data into insights for product roadmaps.
• Experience in launching and iterating user-facing features while managing product trade-offs.
• Ability to navigate ambiguity and prioritize heavy workloads using business case analysis.

COMPENSATION

The US base salary range for this full-time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Mountain View, CA, USA.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.