Customer Service Jobs at Five Below with Visa Sponsorship
Customer Service jobs at Five Below span store-level associate positions through corporate support functions in a fast-growing value retail environment. Five Below has a track record of sponsoring foreign national workers across multiple visa categories, making it a realistic target for international job seekers in retail operations.
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Get Access To All JobsAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type: Hourly
Position Starting At: $19.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type: Hourly
Position Starting At: $19.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See all 92+ Customer Service Jobs at Five Below
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Five Below.
Get Access To All JobsTips for Finding Customer Service Jobs at Five Below
Tailor your resume for retail operations
Five Below prioritizes candidates with hands-on experience in high-volume, fast-paced retail environments. Highlight specific metrics like transaction volume handled, team size supported, or customer satisfaction improvements from previous store or service center roles.
Distinguish corporate from store-level roles
Visa sponsorship at Five Below is far more common for corporate Customer Service and support functions than for hourly store positions. Target roles with titles like Customer Experience Specialist or Contact Center Analyst when sponsorship is your primary requirement.
Verify your OPT authorization matches your start date
Five Below has sponsored F-1 OPT candidates, but your Employment Authorization Document must be valid before your first day. USCIS recommends filing at least 90 days before your OPT start date to avoid gaps that could delay an offer acceptance.
Ask HR directly about the LCA filing timeline
Once you receive an offer, the DOL must certify a Labor Condition Application before USCIS processes your H-1B petition. Ask Five Below's HR team which legal partner handles filings and confirm the expected LCA certification window so your start date stays on track.
Browse open roles using Migrate Mate
Filtering specifically for Customer Service openings at Five Below that align with your visa category saves significant time. Use Migrate Mate to identify active positions where Five Below is actively considering sponsored candidates across relevant service and support functions.
Prepare references who can speak to retail service metrics
Five Below's Customer Service hiring often moves quickly through the offer stage. Having two or three references ready who can speak specifically to your performance in customer-facing or contact center roles prevents delays when background checks and HR verification begin.
Frequently Asked Questions
Does Five Below sponsor H-1B visas for Customer Service?
Yes, Five Below has sponsored H-1B visas for Customer Service roles, though sponsorship is more common for corporate and contact center positions than for hourly store associate roles. If you're targeting H-1B sponsorship, focus on salaried Customer Service or Customer Experience titles at Five Below's corporate or regional operations level.
How do I apply for Customer Service jobs at Five Below?
You can apply directly through Five Below's careers portal or browse current openings filtered by visa sponsorship eligibility on Migrate Mate. When applying, specify your visa status clearly in your profile or cover materials so recruiters can route your application appropriately. Corporate Customer Service roles in Philadelphia or regional hubs tend to have stronger sponsorship pipelines than store-level positions.
Which visa types does Five Below commonly use for Customer Service roles?
Five Below has sponsored workers through H-1B, F-1 OPT, F-1 CPT, TN visa, J-1 visa, and employment-based Green Card pathways including EB-2 and EB-3. For Customer Service roles specifically, F-1 OPT and H-1B are the most common entry points. TN visas are available to eligible Canadian and Mexican nationals in qualifying specialty occupations within the Customer Service function.
What qualifications does Five Below expect for sponsored Customer Service roles?
For H-1B or Green Card sponsorship, Five Below typically requires a bachelor's degree in a relevant field such as business, communications, or operations management. Corporate Customer Service roles may also expect experience with CRM platforms, contact center software, or retail operations workflows. Store-level positions rarely meet the specialty occupation threshold required for H-1B sponsorship.
How do I plan my timeline if Five Below offers me a sponsored Customer Service role?
If you're on F-1 OPT, confirm your EAD expiration date before accepting an offer and allow time for Five Below to initiate an H-1B petition before your OPT expires. H-1B cap-subject petitions are filed in April for an October 1 start date, so timing your job search around that window matters. USCIS processing timelines for I-129 petitions currently range from several months to over a year without premium processing.