Customer Experience Manager Jobs at Five Below with Visa Sponsorship
Customer Experience Manager roles at Five Below sit at the intersection of high-volume retail operations and team leadership, overseeing store service quality across a value-focused brand. Five Below has a documented history of sponsoring work visas for management-level roles, making it a viable target if you need employer support.
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Get Access To All JobsINTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$16.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
INTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$16.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See all 88+ Customer Experience Manager at Five Below jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Manager at Five Below roles.
Get Access To All JobsTips for Finding Customer Experience Manager Jobs at Five Below Jobs
Frame your retail leadership credentials clearly
Five Below hiring managers look for measurable team management and customer satisfaction outcomes. Before applying, document specific metrics from past roles, like shrink reduction or NPS improvements, that translate directly to value-retail environments.
Target district-level postings with active openings
Five Below clusters its Customer Experience Manager openings by district during store expansion phases. Applying to markets where multiple locations are hiring simultaneously increases your visibility, since district managers often share candidates across nearby stores.
Confirm specialty occupation framing before the offer stage
H-1B eligibility for Customer Experience Manager roles depends on USCIS accepting the position as a specialty occupation requiring a specific bachelor's degree. Ask the recruiter how Five Below's legal team classifies this role before signing an offer letter.
Align your OPT timeline with Five Below's hiring cycle
Five Below typically ramps hiring ahead of the back-to-school and holiday seasons. If you're on F-1 OPT, apply three to four months before your authorization expires so there's enough runway for onboarding and any STEM extension or H-1B cap filing.
Use Migrate Mate to filter verified sponsoring retail employers
Retail job boards rarely surface sponsorship eligibility upfront. Search for Customer Experience Manager roles at Five Below through Migrate Mate, which filters listings by verified visa sponsorship history so you're not guessing about employer intent.
Prepare your LCA documentation before the I-129 filing window
Once Five Below extends an offer, the DOL Labor Condition Application must be certified before USCIS can process your I-129 petition. Confirm your job location, worksite address, and prevailing wage level with HR early to avoid delays in the LCA filing.
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Find Customer Experience Manager at Five Below JobsFrequently Asked Questions
Does Five Below sponsor H-1B visas for Customer Experience Managers?
Yes, Five Below has sponsored H-1B visas for management-level roles including Customer Experience Managers. Because H-1B approval for this role depends on USCIS accepting it as a specialty occupation, the outcome can vary based on how the position is documented. Work closely with Five Below's immigration counsel to ensure the job description clearly ties to a specific degree field.
Which visa types are commonly used for Customer Experience Manager roles at Five Below?
Five Below has experience with several visa categories for this function, including H-1B for specialty occupation workers, F-1 OPT and CPT for recent graduates, TN visas for eligible Canadian and Mexican nationals in qualifying management roles, and J-1 for certain training or exchange programs. For permanent residency, Five Below has supported EB-2 and EB-3 Green Card pathways for longer-tenured managers.
What qualifications does Five Below expect for a Customer Experience Manager role?
Five Below generally looks for candidates with a bachelor's degree in business, retail management, or a related field, combined with hands-on experience leading hourly teams in high-traffic retail environments. Strong familiarity with loss prevention protocols, KPI tracking, and value-retail customer service standards strengthens your application. Prior experience in a fast-paced, high-volume store format is a practical differentiator.
How do I apply for Customer Experience Manager jobs at Five Below?
You can browse and apply for Customer Experience Manager openings at Five Below through Migrate Mate, which lists verified sponsoring employers and filters by visa type so you can confirm sponsorship eligibility before applying. Five Below also posts roles on its careers page. When applying, tailor your resume to reflect team leadership, floor operations, and customer satisfaction outcomes relevant to a value-retail environment.
How do I plan my visa timeline when targeting a Customer Experience Manager role at Five Below?
Timeline depends on your current status. F-1 OPT holders should apply well before authorization expires to allow time for onboarding and an H-1B cap filing if needed. H-1B cap petitions must be filed by early April for an October 1 start date. TN status can be obtained more quickly at a port of entry, making it a faster path for eligible Canadian and Mexican applicants.
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