Customer Experience Manager Jobs at Michaels Stores with Visa Sponsorship
Customer Experience Manager roles at Michaels Stores sit at the intersection of retail operations and team leadership, overseeing store-level service standards across a large creative retail chain. Michaels has an established track record of sponsoring work visas for qualified managers, making it a realistic target for international job seekers in retail.
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Get Access To All JobsINTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
BASIC QUALIFICATIONS
- Retail management experience preferred
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Store - HSTN-BAYTOWN, TX
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
INTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
BASIC QUALIFICATIONS
- Retail management experience preferred
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Store - HSTN-BAYTOWN, TX
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
See all 87+ Customer Experience Manager at Michaels Stores jobs
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Get Access To All JobsTips for Finding Customer Experience Manager Jobs at Michaels Stores Jobs
Frame Your Retail Leadership Experience Precisely
Michaels hires Customer Experience Managers to lead frontline teams and drive service metrics in a craft and hobby retail environment. Tailor your resume to highlight floor leadership, team training, and customer satisfaction outcomes rather than generic retail management duties.
Verify Your Role Qualifies as a Specialty Occupation
H-1B eligibility requires the position to meet USCIS specialty occupation standards. Customer Experience Manager roles at large retailers can face scrutiny, so document how your specific duties require a bachelor's degree in a directly related field like business or management.
Target Michaels Locations With Consistent Hiring Volume
Michaels runs over a thousand stores nationwide, but hiring for Customer Experience Manager roles concentrates around district hubs and high-traffic markets. Use Migrate Mate to filter open roles by location and identify stores where sponsorship-eligible positions are actively posted.
Understand TN Visa Eligibility Before You Apply
If you're a Canadian or Mexican citizen, the TN visa can be a faster path than H-1B for management roles. Confirm your job offer letter from Michaels explicitly describes duties tied to a qualifying TN profession category before your border or consular appointment.
Start OPT Early if You're on an F-1 Visa
Michaels participates in E-Verify, which is required for F-1 OPT and STEM OPT employment. Apply for your OPT authorization through your Designated School Official at least 90 days before your program end date so your work authorization is in place when an offer comes.
Clarify the PERM Timeline During Offer Negotiations
If Michaels intends to sponsor you for an EB-2 or EB-3 Green Card, the DOL PERM labor certification process begins after you start. Ask your HR contact whether the company initiates PERM within your first year of employment to avoid gaps in your long-term immigration planning.
Customer Experience Manager at Michaels Stores jobs are hiring across the US. Find yours.
Find Customer Experience Manager at Michaels Stores JobsFrequently Asked Questions
Does Michaels Stores sponsor H-1B visas for Customer Experience Managers?
Yes, Michaels Stores has sponsored H-1B visas for Customer Experience Manager roles. Because these positions must meet USCIS specialty occupation requirements, your offer letter and job duties need to clearly establish that the role requires a bachelor's degree in a specific field like business, retail management, or a related discipline. Working with an immigration attorney before your petition is filed helps strengthen that case.
Which visa types does Michaels Stores commonly use for Customer Experience Manager roles?
Michaels sponsors several visa categories for this role, including H-1B for degree-holding professionals, F-1 OPT and CPT for students completing relevant programs, and TN visas for Canadian and Mexican nationals in qualifying management categories. For longer-term pathways, the company has also supported EB-2 and EB-3 Green Card sponsorship through the DOL PERM process for eligible managers.
What qualifications does Michaels Stores expect for Customer Experience Manager candidates?
Michaels typically looks for candidates with a bachelor's degree in business, management, or a related field, combined with direct experience managing customer-facing retail teams. Demonstrated ability to coach associates, analyze service performance metrics, and drive store-level KPIs carries significant weight. Experience in specialty retail or hobby and craft categories is a differentiator, though not strictly required for most openings.
How do I apply for Customer Experience Manager jobs at Michaels Stores?
Browse open Customer Experience Manager positions at Michaels Stores on Migrate Mate, where listings are filtered to show roles open to visa sponsorship. When you apply, tailor your application to emphasize team leadership in a retail setting and your visa status clearly. Michaels uses structured hiring processes at the district level, so expect multiple interview rounds focused on behavioral and situational leadership scenarios.
How do I plan my immigration timeline when accepting a Customer Experience Manager offer from Michaels?
Your timeline depends on which visa category applies to your situation. H-1B petitions filed under the annual cap have an October 1 start date, meaning you may need to bridge the gap using OPT or another status. TN visas can be obtained more quickly at a port of entry or consulate. Confirm with Michaels HR which sponsorship path they intend to use before you resign from any current role or let existing work authorization lapse.
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