Service Team Associate Jobs at Michaels Stores with Visa Sponsorship
Service Team Associate roles at Michaels Stores sit at the core of store operations, covering customer support, stocking, framing, and checkout. Michaels has a history of sponsoring work visas across its retail workforce, making it a practical target for international candidates pursuing entry-level and associate-level retail positions.
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Get Access To All JobsINTRODUCTION
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.
ROLE AND RESPONSIBILITIES
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Cross trained in Custom Framing selling and production.
BASIC QUALIFICATIONS
- Retail and/or customer service experience preferred.
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
LOCATION
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
EEO STATEMENT
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
INTRODUCTION
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.
ROLE AND RESPONSIBILITIES
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Cross trained in Custom Framing selling and production.
BASIC QUALIFICATIONS
- Retail and/or customer service experience preferred.
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
LOCATION
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
EEO STATEMENT
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
See all 333+ Service Team Associate at Michaels Stores jobs
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Get Access To All JobsTips for Finding Service Team Associate Jobs at Michaels Stores Jobs
Tailor Your Resume to Retail Operations
Michaels hires Service Team Associates to handle customer service, inventory, and custom framing support. Highlight hands-on experience in those areas specifically, not general retail. A resume built around store operations language matches what Michaels hiring managers screen for.
Verify Your Work Authorization Timing Before Applying
Michaels uses E-Verify for all new hires, so your authorization status must be confirmed before your start date. If you're on F-1 OPT, check your EAD card expiration and OPT end date against the role's expected start window before submitting any application.
Target Stores in High-Volume Hiring Markets
Michaels operates hundreds of locations across the U.S., and sponsorship decisions often originate at the corporate HR level rather than the store. Focus applications on markets where Michaels posts Service Team Associate roles consistently, as those locations signal active hiring pipelines and faster HR processing.
Ask About Sponsorship During the Offer Stage
Retail employers like Michaels sometimes separate sponsorship decisions from the initial offer. When you receive an offer, ask directly whether the role qualifies for H-1B or TN sponsorship before accepting, since not every Service Team Associate position at every location is automatically approved for filing.
Use Migrate Mate to Find Sponsoring Locations
Not every Michaels location sponsors visas at the same rate. Filter Service Team Associate openings by visa type on Migrate Mate to surface positions where Michaels has an active sponsorship track record, so you focus your effort where it's most likely to result in a filing.
Understand TN Classification for Retail Roles
Canadian and Mexican nationals should confirm whether their specific Service Team Associate duties at Michaels fall within a qualifying TN occupation category. DOL-defined TN roles require a direct match to your profession, so review the USMCA schedule against your actual job description before relying on this pathway.
Service Team Associate at Michaels Stores jobs are hiring across the US. Find yours.
Find Service Team Associate at Michaels Stores JobsFrequently Asked Questions
Does Michaels Stores sponsor H-1B visas for Service Team Associates?
Michaels Stores does sponsor H-1B visas, including for Service Team Associate roles, though sponsorship is handled at the corporate level and is not automatic for every open position. The role needs to meet USCIS specialty occupation criteria, so confirm with the recruiter during the offer stage whether the specific position qualifies before proceeding with an H-1B filing.
Which visa types does Michaels Stores commonly use for Service Team Associate roles?
Michaels Stores has sponsored H-1B, EB-2, EB-3, TN, F-1 OPT, and F-1 CPT visa holders for Service Team Associate positions. F-1 OPT and CPT are common entry points for students and recent graduates, while H-1B and employment-based Green Card pathways like EB-2 and EB-3 are used for longer-term employment arrangements.
What qualifications does Michaels Stores expect for Service Team Associate positions?
Michaels typically looks for candidates with customer service experience, comfort with retail floor tasks like stocking and checkout, and in some locations, familiarity with custom framing. A high school diploma or equivalent is the standard baseline. For visa-sponsored roles, your background should clearly connect to the specific duties listed in the job posting to support any petition filing.
How do I apply for Service Team Associate jobs at Michaels Stores?
You can browse and apply for Service Team Associate openings at Michaels Stores directly through Migrate Mate, which filters for positions where Michaels has a sponsorship history. Applying through a source that tracks visa sponsorship activity helps you target locations and postings where your work authorization situation is more likely to be accommodated from the start.
How do I know if a Michaels Stores job offer will lead to a visa filing?
Sponsorship is confirmed at the offer and onboarding stage, not during the application process. Once you receive an offer, ask HR directly whether the position is approved for your visa type. For H-1B filings, the USCIS cap registration window runs in March for an October 1 start, so timing your offer to that cycle matters significantly for cap-subject petitions.
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