Customer Service Jobs at Fortinet with Visa Sponsorship
Customer Service jobs at Fortinet span technical support, account management, and client success functions, with a consistent track record of sponsoring international talent in this space. If you're targeting a customer-facing role at a cybersecurity company that operates globally, Fortinet is worth pursuing seriously.
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Get Access To All JobsWe are seeking a Sales Engineer to partner with a Named Account Manager in a defined territory. This role is designed for a technically strong but strategically minded individual who thrives in customer-facing engagements. The Systems Engineer will act as a trusted advisor, guiding large enterprise organizations through cybersecurity transformation initiatives that span SecOps, Zero Trust, cloud, and network security.
Responsibilities
- Partner with sales to qualify opportunities, define solution strategy, and align technical capabilities with customer business outcomes.
- Lead discovery sessions, workshops, and security assessments that uncover operational and architectural requirements in complex enterprise environments.
- Design and present secure architectures that incorporate networking, cloud, and SecOps components.
- Deliver impactful presentations and demos to both technical stakeholders and executive decision-makers (CISOs, CIOs, CTOs, and business leaders).
Customer Engagement & Strategy
- Serve as the primary technical expert in sales cycles, guiding enterprise accounts through evaluation and decision processes.
- Advise on cybersecurity strategies such as Zero Trust, SASE, cloud security, and SecOps modernization.
- Build and maintain long-term trusted relationships with C-level executives and senior leadership, positioning yourself as a strategic advisor.
- Translate technical concepts into business value discussions tailored for executive-level conversations.
Post-Sales Partnership
- Support smooth deployment transitions by working closely with professional services, support, and customer success teams.
- Provide roadmap guidance, operational reviews, and strategic check-ins to reinforce customer value realization.
- Continue as a trusted advisor to enterprise leadership, ensuring ongoing alignment of their evolving needs with solution capabilities.
Required Skills & Experience
- 5–8 years experience in pre-sales or systems engineering roles in enterprise-scale cybersecurity, networking, or cloud environments.
- Strong understanding of networking (LAN/WAN, routing, switching, VPNs, TCP/IP) and core security protocols (IPSec, TLS/SSL, PKI, SAML, OAuth, RADIUS, etc.).
- Ability to articulate and design solutions across:
- SecOps modernization (SIEM, SOAR, XDR)
- Zero Trust and SASE architectures
- Cloud and hybrid security (IaaS, SaaS, containerized workloads)
- Identity and access management (MFA, SSO, PAM)
- Excellent presentation, communication, and storytelling skills —capable of engaging both deeply technical audiences and executive decision-makers.
- Proven track record of leading architectural discussions and aligning technical solutions with business priorities at the enterprise level.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Industry certifications such as CISSP, CCSP, or vendor-specific credentials (e.g., NSE, CCNP Security, AWS Security Specialty).
- Experience in consulting or advisory roles for large enterprise customers, especially in CISO/CIO-level conversations.
- Familiarity with compliance and security frameworks (MITRE ATT&CK, NIST CSF, ISO 27001, SOC 2).
Why Join Us
This is an opportunity to operate at the intersection of cybersecurity strategy, executive engagement, and customer success, influencing large-scale enterprise organizations as they modernize operations and adopt cutting-edge solutions. If you excel at combining technical depth with executive presence, this role will allow you to shape customer outcomes while growing your career in a dynamic security landscape.
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $200,000 - $240,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan.
We are seeking a Sales Engineer to partner with a Named Account Manager in a defined territory. This role is designed for a technically strong but strategically minded individual who thrives in customer-facing engagements. The Systems Engineer will act as a trusted advisor, guiding large enterprise organizations through cybersecurity transformation initiatives that span SecOps, Zero Trust, cloud, and network security.
Responsibilities
- Partner with sales to qualify opportunities, define solution strategy, and align technical capabilities with customer business outcomes.
- Lead discovery sessions, workshops, and security assessments that uncover operational and architectural requirements in complex enterprise environments.
- Design and present secure architectures that incorporate networking, cloud, and SecOps components.
- Deliver impactful presentations and demos to both technical stakeholders and executive decision-makers (CISOs, CIOs, CTOs, and business leaders).
Customer Engagement & Strategy
- Serve as the primary technical expert in sales cycles, guiding enterprise accounts through evaluation and decision processes.
- Advise on cybersecurity strategies such as Zero Trust, SASE, cloud security, and SecOps modernization.
- Build and maintain long-term trusted relationships with C-level executives and senior leadership, positioning yourself as a strategic advisor.
- Translate technical concepts into business value discussions tailored for executive-level conversations.
Post-Sales Partnership
- Support smooth deployment transitions by working closely with professional services, support, and customer success teams.
- Provide roadmap guidance, operational reviews, and strategic check-ins to reinforce customer value realization.
- Continue as a trusted advisor to enterprise leadership, ensuring ongoing alignment of their evolving needs with solution capabilities.
Required Skills & Experience
- 5–8 years experience in pre-sales or systems engineering roles in enterprise-scale cybersecurity, networking, or cloud environments.
- Strong understanding of networking (LAN/WAN, routing, switching, VPNs, TCP/IP) and core security protocols (IPSec, TLS/SSL, PKI, SAML, OAuth, RADIUS, etc.).
- Ability to articulate and design solutions across:
- SecOps modernization (SIEM, SOAR, XDR)
- Zero Trust and SASE architectures
- Cloud and hybrid security (IaaS, SaaS, containerized workloads)
- Identity and access management (MFA, SSO, PAM)
- Excellent presentation, communication, and storytelling skills —capable of engaging both deeply technical audiences and executive decision-makers.
- Proven track record of leading architectural discussions and aligning technical solutions with business priorities at the enterprise level.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Industry certifications such as CISSP, CCSP, or vendor-specific credentials (e.g., NSE, CCNP Security, AWS Security Specialty).
- Experience in consulting or advisory roles for large enterprise customers, especially in CISO/CIO-level conversations.
- Familiarity with compliance and security frameworks (MITRE ATT&CK, NIST CSF, ISO 27001, SOC 2).
Why Join Us
This is an opportunity to operate at the intersection of cybersecurity strategy, executive engagement, and customer success, influencing large-scale enterprise organizations as they modernize operations and adopt cutting-edge solutions. If you excel at combining technical depth with executive presence, this role will allow you to shape customer outcomes while growing your career in a dynamic security landscape.
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $200,000 - $240,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan.
See all 40+ Customer Service Jobs at Fortinet
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Get Access To All JobsTips for Finding Customer Service Jobs at Fortinet
Align your background to technical support tiers
Fortinet's Customer Service roles often sit within technical support or customer success, so framing your experience around troubleshooting, product onboarding, or SLA management will land stronger than general service credentials when applying.
Verify your OPT authorization covers the full timeline
F-1 OPT gives you 12 months of work authorization, with a possible 24-month STEM extension. Confirm your degree field qualifies before accepting an offer, since Fortinet's Customer Service roles sometimes sit at the intersection of technical and business functions.
Target roles that align with H-1B specialty occupation criteria
Not every Customer Service title qualifies as an H-1B specialty occupation. Focus on roles requiring a specific bachelor's degree in a technical or business field, such as customer success engineer or technical account manager, where USCIS approval is more straightforward.
Find Fortinet Customer Service openings on Migrate Mate
Filtering by visa type and role category narrows your search to positions where sponsorship is already part of the hiring process. Use Migrate Mate to browse Fortinet's current Customer Service openings and identify which roles align with your visa situation.
Get your employer reference letters job-function specific
For EB-2 or EB-3 PERM sponsorship, DOL requires evidence of your specific duties and qualifications. Letters from past supervisors that speak to customer-facing technical work, escalation handling, or account retention carry more weight than general character references.
Clarify sponsorship intent before advancing in the process
Ask your Fortinet recruiter directly whether the specific Customer Service role has budget approved for visa sponsorship. Some positions are open to sponsorship in principle but not funded for it, and confirming early saves weeks of interview time.
Frequently Asked Questions
Does Fortinet sponsor H-1B visas for Customer Service roles?
Yes, Fortinet sponsors H-1B visas for Customer Service positions, particularly roles that meet USCIS specialty occupation requirements. Customer success engineer, technical account manager, and similar titles with a required degree in a specific field are the strongest candidates for H-1B eligibility. Confirm with your recruiter that the specific role you're applying to is approved for sponsorship before you reach the offer stage.
How do I apply for Customer Service jobs at Fortinet?
Applications go through Fortinet's careers portal, where Customer Service openings are listed under support, customer success, or account management categories. Before applying, review the job description carefully for language about visa sponsorship eligibility. You can also browse Fortinet's current Customer Service roles filtered by visa type on Migrate Mate, which makes it easier to identify positions aligned with your work authorization situation.
Which visa types does Fortinet commonly use for Customer Service positions?
Fortinet sponsors H-1B, TN visa, F-1 OPT, and F-1 CPT for Customer Service roles, and supports EB-2 and EB-3 Green Card pathways for longer-term employment. TN visa is available to Canadian and Mexican nationals in qualifying professional categories. The right visa depends on your nationality, degree field, and the specific job title, since not every Customer Service role qualifies under every visa category.
What qualifications does Fortinet expect for Customer Service roles?
Most Customer Service positions at Fortinet favor candidates with a bachelor's degree in a technical or business-related field, experience with enterprise software or cybersecurity products, and a track record of managing client relationships or resolving technical issues at scale. Roles like technical account manager or customer success engineer often require demonstrated experience with SLA management, product onboarding, or cross-functional escalation handling.
How do I understand the H-1B filing timeline if I receive a Fortinet offer?
H-1B cap-subject petitions follow a fixed annual cycle. USCIS opens registration in March, runs a lottery if registrations exceed the cap, and allows approved petitioners to file starting April 1 for an October 1 start date. If you're already on OPT, you may be eligible for a cap-gap extension that keeps you authorized through the October 1 start. Fortinet's HR team typically coordinates the petition process once an offer is finalized.