Customer Service Jobs at Fortinet with Visa Sponsorship
Customer Service jobs at Fortinet span technical support, account management, and client success functions, with a consistent track record of sponsoring international talent in this space. If you're targeting a customer-facing role at a cybersecurity company that operates globally, Fortinet is worth pursuing seriously.
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Get Access To All JobsINTRODUCTION
We are looking for a Inside Systems Engineer to work closely with our SLED sales teams. The Systems Engineer's main mission is to support the sales organization in all technical matters related to pre-sales, opportunity management, and customer success.
As a Systems Engineer, you will enable sales engagements into a set of new and existing accounts. You will play a pivotal role to discover and assess IT business goals and challenges. You will develop solutions based on those requirements using the Fortinet product and service portfolio. You will provide compelling and accurate presentations of those solutions to the customers or Fortinet partners.
Responsibilities
- Assess customer project requirements
- Align client needs with appropriate Fortinet solutions
- Partner with internal peers to pursue sales opportunities
- Supply Networking/Security guidance in the pre-sale's engagements
- Cross team collaboration
- Continuous self-improvement and learning to keep technical leadership of applicable technologies (data center, SDN (Software Defined Networking), public cloud, security, networking, etc.)
- Ensure ongoing customer success, support, and growth
REQUIREMENTS
- 1-year relevant pre/post-sales experience and bachelor's degree in Engineering Technology, Computer Science, Computer Engineering, or related field subject
OR
- 3 years’ experience in a related field
A strong proficiency in:
- Cybersecurity fundamentals, including common cybersecurity issues, threats, attacks, and vulnerabilities
- Principles of cyber threat management and incident response
- Networking fundamentals including the OSI model and specifics of common network protocols
- Critical thinking
- Professional communication and presentation
General knowledge of at least 2 of the following:
- Network Operations
- Breach Detection and Prevention
- Security Operations
- DevOps
- Wired and wireless Access
- Identity and Access Management
- Public and private cloud
- Web content and security acceleration
INTRODUCTION
We are looking for a Inside Systems Engineer to work closely with our SLED sales teams. The Systems Engineer's main mission is to support the sales organization in all technical matters related to pre-sales, opportunity management, and customer success.
As a Systems Engineer, you will enable sales engagements into a set of new and existing accounts. You will play a pivotal role to discover and assess IT business goals and challenges. You will develop solutions based on those requirements using the Fortinet product and service portfolio. You will provide compelling and accurate presentations of those solutions to the customers or Fortinet partners.
Responsibilities
- Assess customer project requirements
- Align client needs with appropriate Fortinet solutions
- Partner with internal peers to pursue sales opportunities
- Supply Networking/Security guidance in the pre-sale's engagements
- Cross team collaboration
- Continuous self-improvement and learning to keep technical leadership of applicable technologies (data center, SDN (Software Defined Networking), public cloud, security, networking, etc.)
- Ensure ongoing customer success, support, and growth
REQUIREMENTS
- 1-year relevant pre/post-sales experience and bachelor's degree in Engineering Technology, Computer Science, Computer Engineering, or related field subject
OR
- 3 years’ experience in a related field
A strong proficiency in:
- Cybersecurity fundamentals, including common cybersecurity issues, threats, attacks, and vulnerabilities
- Principles of cyber threat management and incident response
- Networking fundamentals including the OSI model and specifics of common network protocols
- Critical thinking
- Professional communication and presentation
General knowledge of at least 2 of the following:
- Network Operations
- Breach Detection and Prevention
- Security Operations
- DevOps
- Wired and wireless Access
- Identity and Access Management
- Public and private cloud
- Web content and security acceleration
See all 53+ Customer Service Jobs at Fortinet
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Fortinet.
Get Access To All JobsTips for Finding Customer Service Jobs at Fortinet
Align your background to technical support tiers
Fortinet's Customer Service roles often sit within technical support or customer success, so framing your experience around troubleshooting, product onboarding, or SLA management will land stronger than general service credentials when applying.
Verify your OPT authorization covers the full timeline
F-1 OPT gives you 12 months of work authorization, with a possible 24-month STEM extension. Confirm your degree field qualifies before accepting an offer, since Fortinet's Customer Service roles sometimes sit at the intersection of technical and business functions.
Target roles that align with H-1B specialty occupation criteria
Not every Customer Service title qualifies as an H-1B specialty occupation. Focus on roles requiring a specific bachelor's degree in a technical or business field, such as customer success engineer or technical account manager, where USCIS approval is more straightforward.
Find Fortinet Customer Service openings on Migrate Mate
Filtering by visa type and role category narrows your search to positions where sponsorship is already part of the hiring process. Use Migrate Mate to browse Fortinet's current Customer Service openings and identify which roles align with your visa situation.
Get your employer reference letters job-function specific
For EB-2 or EB-3 PERM sponsorship, DOL requires evidence of your specific duties and qualifications. Letters from past supervisors that speak to customer-facing technical work, escalation handling, or account retention carry more weight than general character references.
Clarify sponsorship intent before advancing in the process
Ask your Fortinet recruiter directly whether the specific Customer Service role has budget approved for visa sponsorship. Some positions are open to sponsorship in principle but not funded for it, and confirming early saves weeks of interview time.
Frequently Asked Questions
Does Fortinet sponsor H-1B visas for Customer Service roles?
Yes, Fortinet sponsors H-1B visas for Customer Service positions, particularly roles that meet USCIS specialty occupation requirements. Customer success engineer, technical account manager, and similar titles with a required degree in a specific field are the strongest candidates for H-1B eligibility. Confirm with your recruiter that the specific role you're applying to is approved for sponsorship before you reach the offer stage.
How do I apply for Customer Service jobs at Fortinet?
Applications go through Fortinet's careers portal, where Customer Service openings are listed under support, customer success, or account management categories. Before applying, review the job description carefully for language about visa sponsorship eligibility. You can also browse Fortinet's current Customer Service roles filtered by visa type on Migrate Mate, which makes it easier to identify positions aligned with your work authorization situation.
Which visa types does Fortinet commonly use for Customer Service positions?
Fortinet sponsors H-1B, TN visa, F-1 OPT, and F-1 CPT for Customer Service roles, and supports EB-2 and EB-3 Green Card pathways for longer-term employment. TN visa is available to Canadian and Mexican nationals in qualifying professional categories. The right visa depends on your nationality, degree field, and the specific job title, since not every Customer Service role qualifies under every visa category.
What qualifications does Fortinet expect for Customer Service roles?
Most Customer Service positions at Fortinet favor candidates with a bachelor's degree in a technical or business-related field, experience with enterprise software or cybersecurity products, and a track record of managing client relationships or resolving technical issues at scale. Roles like technical account manager or customer success engineer often require demonstrated experience with SLA management, product onboarding, or cross-functional escalation handling.
How do I understand the H-1B filing timeline if I receive a Fortinet offer?
H-1B cap-subject petitions follow a fixed annual cycle. USCIS opens registration in March, runs a lottery if registrations exceed the cap, and allows approved petitioners to file starting April 1 for an October 1 start date. If you're already on OPT, you may be eligible for a cap-gap extension that keeps you authorized through the October 1 start. Fortinet's HR team typically coordinates the petition process once an offer is finalized.