Customer Service Jobs at Fortinet with Visa Sponsorship
Fortinet hires Customer Service professionals across technical support, account management, and client success functions, with a consistent track record of sponsoring international talent in this space. If you're targeting a customer-facing role at a cybersecurity company that operates globally, Fortinet is worth pursuing seriously.
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Get Access To All JobsINTRODUCTION
Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business.
In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
ROLE AND RESPONSIBILITIES
As a Senior Technical Support Specialist, you will:
- Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
BASIC QUALIFICATIONS
We Are Looking For:
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week.
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
PREFERRED QUALIFICATIONS
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
ABOUT OUR TEAM
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
WHY JOIN US
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
INTRODUCTION
Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business.
In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
ROLE AND RESPONSIBILITIES
As a Senior Technical Support Specialist, you will:
- Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
BASIC QUALIFICATIONS
We Are Looking For:
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week.
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
PREFERRED QUALIFICATIONS
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
ABOUT OUR TEAM
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
WHY JOIN US
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
See all 50+ Customer Service at Fortinet jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Fortinet Jobs
Align your background to technical support tiers
Fortinet's Customer Service roles often sit within technical support or customer success, so framing your experience around troubleshooting, product onboarding, or SLA management will land stronger than general service credentials when applying.
Verify your OPT authorization covers the full timeline
F-1 OPT gives you 12 months of work authorization, with a possible 24-month STEM extension. Confirm your degree field qualifies before accepting an offer, since Fortinet's Customer Service roles sometimes sit at the intersection of technical and business functions.
Target roles that align with H-1B specialty occupation criteria
Not every Customer Service title qualifies as an H-1B specialty occupation. Focus on roles requiring a specific bachelor's degree in a technical or business field, such as customer success engineer or technical account manager, where USCIS approval is more straightforward.
Find Fortinet Customer Service openings on Migrate Mate
Filtering by visa type and role category narrows your search to positions where sponsorship is already part of the hiring process. Use Migrate Mate to browse Fortinet's current Customer Service openings and identify which roles align with your visa situation.
Get your employer reference letters job-function specific
For EB-2 or EB-3 PERM sponsorship, DOL requires evidence of your specific duties and qualifications. Letters from past supervisors that speak to customer-facing technical work, escalation handling, or account retention carry more weight than general character references.
Clarify sponsorship intent before advancing in the process
Ask your Fortinet recruiter directly whether the specific Customer Service role has budget approved for visa sponsorship. Some positions are open to sponsorship in principle but not funded for it, and confirming early saves weeks of interview time.
Customer Service at Fortinet jobs are hiring across the US. Find yours.
Find Customer Service at Fortinet JobsFrequently Asked Questions
Does Fortinet sponsor H-1B visas for Customer Service roles?
Yes, Fortinet sponsors H-1B visas for Customer Service positions, particularly roles that meet USCIS specialty occupation requirements. Customer success engineer, technical account manager, and similar titles with a required degree in a specific field are the strongest candidates for H-1B eligibility. Confirm with your recruiter that the specific role you're applying to is approved for sponsorship before you reach the offer stage.
How do I apply for Customer Service jobs at Fortinet?
Applications go through Fortinet's careers portal, where Customer Service openings are listed under support, customer success, or account management categories. Before applying, review the job description carefully for language about visa sponsorship eligibility. You can also browse Fortinet's current Customer Service roles filtered by visa type on Migrate Mate, which makes it easier to identify positions aligned with your work authorization situation.
Which visa types does Fortinet commonly use for Customer Service positions?
Fortinet sponsors H-1B, TN, F-1 OPT, and F-1 CPT for Customer Service roles, and supports EB-2 and EB-3 Green Card pathways for longer-term employment. TN is available to Canadian and Mexican nationals in qualifying professional categories. The right visa depends on your nationality, degree field, and the specific job title, since not every Customer Service role qualifies under every visa category.
What qualifications does Fortinet expect for Customer Service roles?
Most Customer Service positions at Fortinet favor candidates with a bachelor's degree in a technical or business-related field, experience with enterprise software or cybersecurity products, and a track record of managing client relationships or resolving technical issues at scale. Roles like technical account manager or customer success engineer often require demonstrated experience with SLA management, product onboarding, or cross-functional escalation handling.
How do I understand the H-1B filing timeline if I receive a Fortinet offer?
H-1B cap-subject petitions follow a fixed annual cycle. USCIS opens registration in March, runs a lottery if registrations exceed the cap, and allows approved petitioners to file starting April 1 for an October 1 start date. If you're already on OPT, you may be eligible for a cap-gap extension that keeps you authorized through the October 1 start. Fortinet's HR team typically coordinates the petition process once an offer is finalized.
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