Customer Service Jobs at HP with Visa Sponsorship
Customer Service jobs at HP span technical support, enterprise account management, and hardware troubleshooting across the organization. The company has an established process for sponsoring work visas in this function, making it a realistic target for international candidates with relevant experience in the electronics and hardware space.
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HP is seeking a highly strategic, customer-focused sustainability leader to help shape how HP creates value through climate leadership, carbon transparency, and decarbonization solutions.
The Customer Climate Engagement and Strategic Programs Lead will report into the HP Global Climate Organization and serve as a key connection point between customers, commercial organizations, HP Solutions, Sustainability, Product teams, Climate Data & Footprinting teams, and external partners. The role is responsible for understanding evolving customer climate and sustainability needs, anticipating future market requirements, and translating those needs into customer solutions, strategic initiatives, partnerships, capabilities, and business opportunities.
This position combines customer engagement, sustainability expertise, strategic program leadership, partnership development, business planning, thought leadership, communications, and solution development. The successful candidate will help advance HP's climate strategy while creating meaningful value for customers and strengthening HP's position as a trusted leader in decarbonization and climate solutions.
The role requires a customer-first leader who can translate complex climate and decarbonization topics into meaningful customer outcomes, build strong cross-functional partnerships, and drive impactful strategic initiatives across HP and the broader ecosystem.
Key Responsibilities
Customer Climate & Decarbonization Engagement
- Lead strategic customer engagements focused on climate reporting, greenhouse gas accounting, decarbonization strategies, carbon transparency, product carbon footprints, and climate outcomes.
- Manage customer pilots, innovation initiatives, and strategic engagements related to climate-data solutions and decarbonization outcomes.
- Serve as a trusted advisor on carbon accounting, climate reporting, and sustainability data management to sales teams, helping translate customer needs into actionable solutions and outcomes.
- Support tenders where customers require detailed or specific Climate information, reporting or capabilities ensuring requirements can be met.
- Partner with Commercial Organizations, HP Solutions, Sustainability teams, Product organizations, and Supply Chain teams to identify opportunities where climate leadership and sustainability capabilities can enhance customer value.
- Serve as the primary Climate and Carbon SME supporting customer-facing organizations, helping respond to complex customer sustainability inquiries and requirements.
Strategic Climate Programs & Partnerships
- Lead strategic initiatives that advance HP's climate, decarbonization, and customer sustainability objectives.
- Develop and manage partnerships with customers, industry organizations, NGOs, technology providers, and strategic stakeholders to accelerate climate outcomes.
- Identify opportunities for collaborative programs that create customer value while supporting broader sustainability ambitions.
- Drive cross-functional initiatives involving Sustainability, Supply Chain, Commercial Organizations, Product teams, and external partners.
- Support strategic planning activities, prioritization, and development of future climate programs.
- Help identify emerging trends, risks, and opportunities relevant to HP's climate and decarbonization strategy.
- Contribute to climate-related business planning, strategic assessments, and leadership discussions.
Climate Reporting, Capability Development and Commercial Integration
- Gather customer, market, and technology insights to shape the roadmap for climate reporting solutions, climate-data products, customer engagement strategies, and future capability development.
- Partner with HP Solutions, Services, Commercial Organizations, and Business Units to identify, define, and help build future climate-data, reporting, and decarbonization capabilities that address emerging customer needs and strengthen HP's customer-facing sustainability portfolio.
- Partner with customer-facing platform owners and digital customer experiences to integrate Climate data and reporting solutions.
Climate Communications & Thought Leadership
- Support development of customer-facing narratives related to sustainable computing, energy-efficient technology, artificial intelligence, and the role of climate data in enabling more sustainable digital transformation.
- Maintain and continually improve customer-facing sustainability content and digital experiences.
- Create customer-facing content for speaking engagements, industry events, conferences, customer meetings, and external stakeholder engagements, presentations, case studies, executive briefing materials, and thought leadership.
- Translate complex topics such as greenhouse gas accounting, climate reporting, carbon footprints, decarbonization strategies, and sustainability data into compelling business narratives.
Partnerships & Ecosystem Development
- Identify and develop partnerships that strengthen customer sustainability solutions, industry decarbonization outcomes, and reporting capabilities.
- Collaborate with industry organizations, technology providers, channel partners, data providers, NGOs, and sustainability solution partners.
- Evaluate opportunities to expand customer value through external collaborations and ecosystem partnerships.
- Support initiatives that advance sustainability innovation and customer outcomes.
Education & Experience Required
Required
- Bachelor's degree in Sustainability, Environmental Science, Engineering, Business, Supply Chain, Economics, Marketing, Communications, Data Analytics, or a related discipline.
- Typically 8+ years of experience in sustainability, climate strategy, ESG, decarbonization, carbon accounting, consulting, customer engagement, sustainability solutions, product sustainability, or related fields.
- Experience managing strategic customer relationships and executive stakeholder engagements.
- Experience developing customer-facing sustainability solutions, programs, or service offerings.
- Experience leading complex, cross-functional initiatives across multiple organizations.
Preferred
- Advanced degree in Sustainability, Environmental Management, Business Administration, Engineering, Public Policy, or related discipline.
- Experience working within the technology industry, sustainability consulting, enterprise sustainability, product sustainability, or climate strategy functions.
- Experience developing executive-level communications, conference presentations, thought leadership content, or customer-facing sustainability materials.
- Experience leading large-scale programs, strategic initiatives, or partnership-driven projects.
Knowledge & Skills
Required
- Deep expertise in greenhouse gas accounting, carbon management, corporate decarbonization strategies, and sustainability reporting.
- Strong understanding of Scope 1, Scope 2, and Scope 3 emissions accounting methodologies and leading climate and sustainability standards, frameworks, and methodologies, including: GHG Protocol, SBTI, Net Zero Standard, ESRS, CSRD, ISO 14040/44/67.
- Strong literacy in product carbon footprints, lifecycle assessment methodologies, environmental-impact measurement, and climate-data management.
- Strong understanding of customer sustainability challenges and emerging climate-reporting requirements.
- Exceptional customer engagement, stakeholder management, and influencing capabilities.
- Excellent written, verbal, presentation, communication, and storytelling skills.
- Strong strategic thinking, business planning, and commercial acumen.
- Ability to translate highly technical sustainability concepts into compelling customer value propositions and business narratives.
- Strong project leadership and program management skills.
Ideal Candidate
The ideal candidate is an energetic, enthusiastic, customer-focused sustainability professional who thrives in a fast-paced, collaborative, and evolving environment.
They demonstrate a strong customer-first mindset, build trusted relationships across organizational boundaries, thrive in ambiguity, and take ownership for delivering meaningful outcomes.
They possess deep expertise in carbon accounting, greenhouse gas reporting, climate disclosures, decarbonization strategies, sustainability reporting, product foot printing, and climate-data solutions. They are passionate about helping companies navigate increasingly complex sustainability challenges and can translate technical sustainability topics into practical solutions and compelling business stories.
They are equally comfortable:
- Engaging with sustainability leaders, procurement teams, and executive stakeholders.
- Partnering with sales, services, marketing, and commercial organizations.
- Working closely with climate-data specialists, LCA practitioners, product teams, and developers.
- Building external partnerships and industry relationships.
- Creating compelling communications, presentations, and thought leadership content.
- Speaking at customer events, conferences, and executive forums.
The successful candidate combines strong technical credibility with exceptional communication, relationship-building, and influencing skills. They are highly organized, execution-oriented, intellectually curious, and able to operate effectively across technical, commercial, and executive environments.
Pay & Benefits
The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Supply Chain & Operations
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
25%
Relocation -
No
Equal Opportunity Employer (EEO)
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
Job Summary
HP is seeking a highly strategic, customer-focused sustainability leader to help shape how HP creates value through climate leadership, carbon transparency, and decarbonization solutions.
The Customer Climate Engagement and Strategic Programs Lead will report into the HP Global Climate Organization and serve as a key connection point between customers, commercial organizations, HP Solutions, Sustainability, Product teams, Climate Data & Footprinting teams, and external partners. The role is responsible for understanding evolving customer climate and sustainability needs, anticipating future market requirements, and translating those needs into customer solutions, strategic initiatives, partnerships, capabilities, and business opportunities.
This position combines customer engagement, sustainability expertise, strategic program leadership, partnership development, business planning, thought leadership, communications, and solution development. The successful candidate will help advance HP's climate strategy while creating meaningful value for customers and strengthening HP's position as a trusted leader in decarbonization and climate solutions.
The role requires a customer-first leader who can translate complex climate and decarbonization topics into meaningful customer outcomes, build strong cross-functional partnerships, and drive impactful strategic initiatives across HP and the broader ecosystem.
Key Responsibilities
Customer Climate & Decarbonization Engagement
- Lead strategic customer engagements focused on climate reporting, greenhouse gas accounting, decarbonization strategies, carbon transparency, product carbon footprints, and climate outcomes.
- Manage customer pilots, innovation initiatives, and strategic engagements related to climate-data solutions and decarbonization outcomes.
- Serve as a trusted advisor on carbon accounting, climate reporting, and sustainability data management to sales teams, helping translate customer needs into actionable solutions and outcomes.
- Support tenders where customers require detailed or specific Climate information, reporting or capabilities ensuring requirements can be met.
- Partner with Commercial Organizations, HP Solutions, Sustainability teams, Product organizations, and Supply Chain teams to identify opportunities where climate leadership and sustainability capabilities can enhance customer value.
- Serve as the primary Climate and Carbon SME supporting customer-facing organizations, helping respond to complex customer sustainability inquiries and requirements.
Strategic Climate Programs & Partnerships
- Lead strategic initiatives that advance HP's climate, decarbonization, and customer sustainability objectives.
- Develop and manage partnerships with customers, industry organizations, NGOs, technology providers, and strategic stakeholders to accelerate climate outcomes.
- Identify opportunities for collaborative programs that create customer value while supporting broader sustainability ambitions.
- Drive cross-functional initiatives involving Sustainability, Supply Chain, Commercial Organizations, Product teams, and external partners.
- Support strategic planning activities, prioritization, and development of future climate programs.
- Help identify emerging trends, risks, and opportunities relevant to HP's climate and decarbonization strategy.
- Contribute to climate-related business planning, strategic assessments, and leadership discussions.
Climate Reporting, Capability Development and Commercial Integration
- Gather customer, market, and technology insights to shape the roadmap for climate reporting solutions, climate-data products, customer engagement strategies, and future capability development.
- Partner with HP Solutions, Services, Commercial Organizations, and Business Units to identify, define, and help build future climate-data, reporting, and decarbonization capabilities that address emerging customer needs and strengthen HP's customer-facing sustainability portfolio.
- Partner with customer-facing platform owners and digital customer experiences to integrate Climate data and reporting solutions.
Climate Communications & Thought Leadership
- Support development of customer-facing narratives related to sustainable computing, energy-efficient technology, artificial intelligence, and the role of climate data in enabling more sustainable digital transformation.
- Maintain and continually improve customer-facing sustainability content and digital experiences.
- Create customer-facing content for speaking engagements, industry events, conferences, customer meetings, and external stakeholder engagements, presentations, case studies, executive briefing materials, and thought leadership.
- Translate complex topics such as greenhouse gas accounting, climate reporting, carbon footprints, decarbonization strategies, and sustainability data into compelling business narratives.
Partnerships & Ecosystem Development
- Identify and develop partnerships that strengthen customer sustainability solutions, industry decarbonization outcomes, and reporting capabilities.
- Collaborate with industry organizations, technology providers, channel partners, data providers, NGOs, and sustainability solution partners.
- Evaluate opportunities to expand customer value through external collaborations and ecosystem partnerships.
- Support initiatives that advance sustainability innovation and customer outcomes.
Education & Experience Required
Required
- Bachelor's degree in Sustainability, Environmental Science, Engineering, Business, Supply Chain, Economics, Marketing, Communications, Data Analytics, or a related discipline.
- Typically 8+ years of experience in sustainability, climate strategy, ESG, decarbonization, carbon accounting, consulting, customer engagement, sustainability solutions, product sustainability, or related fields.
- Experience managing strategic customer relationships and executive stakeholder engagements.
- Experience developing customer-facing sustainability solutions, programs, or service offerings.
- Experience leading complex, cross-functional initiatives across multiple organizations.
Preferred
- Advanced degree in Sustainability, Environmental Management, Business Administration, Engineering, Public Policy, or related discipline.
- Experience working within the technology industry, sustainability consulting, enterprise sustainability, product sustainability, or climate strategy functions.
- Experience developing executive-level communications, conference presentations, thought leadership content, or customer-facing sustainability materials.
- Experience leading large-scale programs, strategic initiatives, or partnership-driven projects.
Knowledge & Skills
Required
- Deep expertise in greenhouse gas accounting, carbon management, corporate decarbonization strategies, and sustainability reporting.
- Strong understanding of Scope 1, Scope 2, and Scope 3 emissions accounting methodologies and leading climate and sustainability standards, frameworks, and methodologies, including: GHG Protocol, SBTI, Net Zero Standard, ESRS, CSRD, ISO 14040/44/67.
- Strong literacy in product carbon footprints, lifecycle assessment methodologies, environmental-impact measurement, and climate-data management.
- Strong understanding of customer sustainability challenges and emerging climate-reporting requirements.
- Exceptional customer engagement, stakeholder management, and influencing capabilities.
- Excellent written, verbal, presentation, communication, and storytelling skills.
- Strong strategic thinking, business planning, and commercial acumen.
- Ability to translate highly technical sustainability concepts into compelling customer value propositions and business narratives.
- Strong project leadership and program management skills.
Ideal Candidate
The ideal candidate is an energetic, enthusiastic, customer-focused sustainability professional who thrives in a fast-paced, collaborative, and evolving environment.
They demonstrate a strong customer-first mindset, build trusted relationships across organizational boundaries, thrive in ambiguity, and take ownership for delivering meaningful outcomes.
They possess deep expertise in carbon accounting, greenhouse gas reporting, climate disclosures, decarbonization strategies, sustainability reporting, product foot printing, and climate-data solutions. They are passionate about helping companies navigate increasingly complex sustainability challenges and can translate technical sustainability topics into practical solutions and compelling business stories.
They are equally comfortable:
- Engaging with sustainability leaders, procurement teams, and executive stakeholders.
- Partnering with sales, services, marketing, and commercial organizations.
- Working closely with climate-data specialists, LCA practitioners, product teams, and developers.
- Building external partnerships and industry relationships.
- Creating compelling communications, presentations, and thought leadership content.
- Speaking at customer events, conferences, and executive forums.
The successful candidate combines strong technical credibility with exceptional communication, relationship-building, and influencing skills. They are highly organized, execution-oriented, intellectually curious, and able to operate effectively across technical, commercial, and executive environments.
Pay & Benefits
The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Supply Chain & Operations
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
25%
Relocation -
No
Equal Opportunity Employer (EEO)
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
See all Customer Service Jobs at HP
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at HP.
Get Access To All JobsTips for Finding Customer Service Jobs at HP
Frame your experience around hardware ecosystems
HP's Customer Service roles lean heavily on product knowledge across printers, PCs, and enterprise hardware. Tailor your resume to reflect troubleshooting experience with electronics or B2B technical support, not just general customer-facing skills.
Target HP's enterprise and commercial support divisions
HP's enterprise segment consistently hires customer service professionals for account support and technical escalations. These roles carry stronger sponsorship precedent than consumer-facing positions, so prioritize them when filtering open listings.
Clarify sponsorship eligibility before your first interview
HP's recruiting process moves quickly. Confirm upfront whether the specific role is approved for H-1B or E-3 sponsorship before investing multiple interview rounds. Some Customer Service positions are exempt from sponsorship budgets.
Understand the LCA requirement for your offer stage
Before HP can file your H-1B petition, the Department of Labor must certify a Labor Condition Application confirming prevailing wage compliance. This step happens before USCIS ever sees your petition, so factor it into your start-date timeline.
Use Migrate Mate to filter HP Customer Service roles by visa type
Not every open role at HP is listed with sponsorship details. Use Migrate Mate to filter specifically for HP Customer Service positions that have a sponsorship track record, so you're applying where your visa situation actually fits.
Prepare for technical screening even in customer-facing roles
HP's Customer Service hiring process often includes a product knowledge or technical scenario assessment. Candidates who can demonstrate familiarity with HP's hardware portfolio move faster through the process and are viewed as lower-risk sponsorship investments.
Frequently Asked Questions
Does HP sponsor H-1B visas for Customer Service?
Yes, HP sponsors H-1B visas for Customer Service roles, particularly in technical support and enterprise account management. Sponsorship is more consistent for roles requiring specialized product knowledge or client-facing expertise in the electronics and hardware space. Not every customer service posting includes sponsorship, so confirm directly with the recruiter during the screening stage.
How do I apply for Customer Service jobs at HP?
Apply through HP's careers portal and filter by function and location. You can also find HP Customer Service roles filtered by visa sponsorship eligibility on Migrate Mate, which saves time compared to manually reviewing each posting. Tailor your application to reflect technical troubleshooting experience and familiarity with hardware products, since those qualifications align most closely with what HP prioritizes in this function.
Which visa types does HP use to sponsor Customer Service professionals?
HP sponsors H-1B visas for most international hires in Customer Service, and E-3 visas for Australian citizens in qualifying specialty occupation roles. For employees pursuing permanent residency, HP has sponsored Green Cards through the EB-2 and EB-3 categories. The right visa pathway depends on your nationality, the specific role's job duties, and whether it qualifies as a specialty occupation under USCIS criteria.
What qualifications does HP expect for sponsored Customer Service roles?
HP typically looks for a bachelor's degree in a relevant field alongside demonstrated experience in technical support, enterprise client management, or hardware troubleshooting. For H-1B sponsorship purposes, the role must qualify as a specialty occupation under USCIS standards, so positions requiring a specific degree field carry stronger sponsorship eligibility than general service roles. CRM platform proficiency and experience supporting B2B customers in technology or electronics strengthens your candidacy.
How do I plan my timeline if HP agrees to sponsor my visa?
If HP is sponsoring an H-1B, factor in the April lottery registration window and an October 1 start date for cap-subject petitions. The Department of Labor must certify the Labor Condition Application before USCIS filing, which can take several weeks. E-3 applicants have more flexibility since the visa isn't subject to an annual cap, but consular appointment wait times in Australia can add time. Align your resignation or transition plans around these milestones, not just the offer date.