Customer Success Jobs at HP with Visa Sponsorship

INTRODUCTION

The VP Portfolio Product Management, Solutions & Experiences reports to the SVP/Division President of HP’s Commercial Systems organization. This position is responsible for the creation of a competitive roadmap that meets the needs (today and in the future). The Head of Product & Portfolio Management in Commercial Systems is responsible for the overall lifecycle of core PC hardware products and solutions which includes the Notebooks, Thin clients, Education, and Desktop portfolio. This dynamic leader is committed to understanding and addressing market/customer leads, driving a team of product management professionals, as well as collaborating with customers, alliance partners and internal stakeholders to ensure coordinated execution in all matters of product management. This person is an excellent leader and communicator, as well as a developer of product management talent within and across product lines.

Responsibilities:

• Strategy development and thought leadership: demonstrate advanced knowledge in the domain of expertise in defining a strategy to win – the ‘why HP’ drivers of differentiation and scale.
• Lead and deliver an integrated Commercial System’s portfolio vision and strategy for differentiated products and solutions with reconcilable differences, leveraging the broader HP portfolio and alliance partnership relationships aligned with the strategy to win in the market.
• Drive integrated product vision and strategy across the HP GBUs, functions and key partner alliances to bring to life, “better together” a One HP enabled AI enabled PC, experience & solutions.
• Responsible for Customer Journey Mapping process to ensure we are delivering important and meaningful customer value across the portfolio.
• Disciplined product lifecycle management governance, ensure seamless and high impact new product introduction, lead lifecycle management activities between key stakeholder organizations, e.g., NPI, Category, Sales, R&D.
• Defines and continually refines the product roadmap, synthesizing customer insights, industry trends, market input, technology roadmaps, and all initiatives for operational excellence.
• Provides thought-leadership on new Commercial PC solution offerings as well as refreshes.
• Delivering profitable growth with sustained HP differentiation across the product line.
• Responsible for long–term business forecasting and marketing budget recommendations.
• Communicates strategy and technology roadmaps to executive staff, industry partners, and customers; leverages recognized technical and business expertise to influence, guide, and shape business strategy and decision-making at the highest organizational levels.
• Maintains and nurtures relationships with our alliance and key technology partners at the executive level.
• Requires strong and close collaboration across multiple business to ensure we continue to deliver consistent commercial capabilities across the portfolio.
• Consults with business leaders at the L2 and L1 levels to drive and influence strategic decision-making within a broad scope (e.g., mitigating risk, approving significant programs/deals).

EDUCATION AND EXPERIENCE REQUIRED

• First level university degree with a focus in Marketing, Business, or Engineering; advanced degree strongly preferred.
• Typically, 12+ years of experience in product marketing or exhibiting an exceptionally strong background in some other relevant and applicable area of business.
• Preferred 8+ years of people management experience.
• Previous VP level PC Product marketing domain experience.

KNOWLEDGE AND SKILLS

• Thought leadership: demonstrated advanced knowledge in the domain of expertise.
• Hunger to continuously learn from the industry and drive change necessary to deliver next compelling next generation product innovation.
• Understanding of PC market.
• Superior ability to provide consultation to senior leaders within area of expertise.
• Strong communication skills with a particular focus on the ability to communicate with and synthesize insights from customers, IT decision makers, and channel partners.
• Excellent communication skills catered to a wide variety of audiences, including C-Suite executives.
• Demonstrated ability to communication skills to convey complex ideas and alternatives.
• Excellent consulting, influencing, and negotiation skills.
• Strong analytical skills, structured thinking, and problem-solving skills to direct team toward the right decisions.
• Superior understanding of product design and current product management.
• In-depth experience working with selling partners, R&D or customers.
• Excellent project management and prioritization skills.
• Excellent people management skills, including managing teams and developing talents.
• Demonstrated ability to grow and develop high performance teams.
• Superior ability to build partnerships across functions, multiple GBUs, and external partners.
• Ability to clearly communicate strategy and complex concepts, ideas, and alternatives.
• Strong analytical skills, structured thinking and problem-solving skills to direct team and key partners on strategic priorities for the business.
• Superior understanding of product design and current product management.
• In-depth experience working with Sales, Category, Marketing, R&D and customers.
• Strong ability to influence for results across business and function boundaries.
• Excellent project management and prioritization skills.
• Excellent people management skills, including managing teams across geographies.
• Strong ability to build relationships and strong partnerships with internal and external partners.
• Excellent consulting, influencing, and negotiation skills.

BEHAVIORS

• Critical thinking, ability to find new solutions outside traditional frameworks and make radical changes.
• Belief in a non-hierarchical culture of interaction, transparency, trust and empowered teams.
• Ability to drive high performance teams and customer centric culture.
• Experimentalist frame of mind for innovation.
• Partner for success.

COMPLEXITY

• Typically manages Senior Directors, responsible for global teams across multiple time zones.
• Leads across multiple divisions, businesses, and functions.

The pay range for this role is $266,000 - $318,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

BENEFITS:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

JOB

Engineering

SCHEDULE

Full time

SHIFT

No shift premium (United States of America)

TRAVEL

Not Specified

RELOCATION

Not Specified

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”