Customer Success Jobs at Apple with Visa Sponsorship

INTRODUCTION

Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The WW Commercial Manager will be responsible for driving commercial strategies that optimize revenue growth, shaping go-to-market plans for strategic initiatives and commercial decision-making processes. This role will mainly focus on driving growth for Apple’s hardware products business in partnership with regional teams and will be the voice of Apple Retail for company wide initiatives.

DESCRIPTION

The Apple Retail team is seeking an exceptional WW Commercial Manager with the ability to effectively connect various levels of the organization. The ideal candidate should possess commercial acumen, be able to work in ambiguous situations, collaborate effectively with cross-functional teams, demonstrate a strong work ethic, and have meticulous attention to detail. The successful candidate will be a high-impact individual capable of analyzing current market trends, assessing Apple’s current business performance, identifying new opportunities, and developing actionable strategies to enhance revenue growth and market share.

Responsibilities

• Market Analysis: Evaluate the current demand trends, customer preferences, and the competitive landscape for the smartphone, laptop, tablet, smartwatch and audio categories. Analyze the financial and brand implications to determine the most opportune commercial moments for Apple to participate in.

• Strategic Planning: Develop and execute commercial strategies / new initiatives in partnership with Channel Sales / Product Marketing that support revenue and margin growth across different products / different customer segments. Develop the promotions roadmap for Apple Retail.

• Annual Planning & Performance Monitoring: Put together detailed annual plan that will support long term strategies / new initiatives. Define KPI’s to evaluate the success of these initiatives.

• Cross Functional Collaboration / Go to Market: Partner with cross functional team Marketing, Finance, Operations, Channel Sales to put together comprehensive go to market plan and execution plan.

• Stakeholder Management: Build strong relationships with external teams and leaders, influencing decisions and aligning objectives.

• Lead with creative foresight to shape innovative commercial strategies that drive business growth.

MINIMUM QUALIFICATIONS

• 7-10 years of experience with expert knowledge of the Retail industry, Commerce, and/or Financial Services.

• Proven cross-functional leadership experience, Strong track record of driving initiatives from concept to execution.

• Proven track record in strategy or customer experience functions, successfully developing and leading business initiatives that address clear long-term objectives.

• Self-starter with strong analytical skills and a demonstrated ability to make data-driven decisions.

• Bachelor’s degree or equivalent industry experience.

PREFERRED QUALIFICATIONS

• Ability to craft compelling presentations that influence leadership effectively through storytelling.

• Proven track record of prioritizing, planning, and successfully executing strategies, programs, and projects.

• Skilled at positively influencing individuals across all functional areas, building relationships, and serving as a key point of contact and subject matter expert.

PAY & BENEFITS

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,800 and $274,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.