Customer Success Jobs at Microsoft with Visa Sponsorship
Microsoft hires Customer Success professionals across enterprise software, cloud services, and partner ecosystems, and actively sponsors work visas for qualified candidates in this function. If you're targeting a Customer Success role here, you're looking at a company with a well-established sponsorship infrastructure and a consistent track record of filing across multiple visa categories.
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Microsoft’s Commercial Cloud & AI Marketing team is at the forefront of shaping growth for Microsoft Azure & Commercial Cloud. We are seeking a Senior Director of Customer Success Marketing to join our team.
As the Senior Director of Customer Success Marketing, you will lead product marketing for Azure customer success, collaborating with engineering, product, and customer success teams. Your focus will be on helping customers adopt, deploy, and achieve results with Azure throughout their journey. Responsibilities cover all stages of the customer experience—including Azure Accelerate, Azure Essentials, Pricing, and Market Development Funds (MDF)—with a strong emphasis on aligning both customer and business objectives.
You will champion product truth, pilot AI-assisted marketing execution, and deliver impactful initiatives through field teams, partners, and direct channels such as Azure.com and in-product surfaces. In addition, you will be responsible for tracking business health by leveraging performance metrics and feedback loops, ensuring that all marketing efforts remain data-driven and customer-centric.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead marketing strategy and execution for Cloud & AI Customer Success.
- Establish Azure Customer Success vision, approaches and principles and define how they contribute to key moments in the customer journey.
- Own the inbound and post‑purchase customer journey—from first deployment through optimization—using self‑serve guidance, in‑product experiences, and digital lifecycle marketing.
- Drive product marketing for Azure Accelerate, Azure Essentials, Pricing, and MDF, ensuring alignment with solution plays and business priorities.
- Integrate pricing clarity and customer/partner feedback into messaging, guidance, and sales/partner readiness content to ensure messaging reflects real needs and drives adoption.
- Champion product truth for Azure Essentials guidance, including the Cloud Adoption Framework (CAF), Well‑Architected Framework (WAF), and reference architectures (prescriptive designs that show customers how to deploy Azure successfully) by partnering with engineering and Azure product marketing (PMM) and leveraging AI to increase customer adoption and engagement with Azure.
- Collaborate to create messaging for key customer success elements and build scalable, repeatable customer success motions that drive adoption, usage, and long‑term value across segments.
- Build and scale AI‑assisted customer success systems—using automation and agents to deliver clearer guidance, faster onboarding, and better customer outcomes.
- Manage MDF impact by collaborating to define and execute mutually beneficial projects across marketing, engineering, sales and our silicon partners.
- Track and optimize business health using Azure Consumed Revenue (ACR) mix & acceleration, Marketing ROI, Web metrics, and product metrics related to customer health, resilience and security.
- Use customer insights and data to influence product and engineering roadmaps, removing adoption blockers and improving real‑world usability.
- Embody our culture and values.
Qualifications Required/minimum qualifications
- Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business
- OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business
- OR equivalent experience.
- 6+ years people management experience.
Additional or preferred qualifications
- Master's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business
- OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 15+ years experience in business
- OR equivalent experience.
- 8+ years people management experience.
- 10+ years of experience in product marketing, program management, or cloud strategy roles.
- Proven success leading high-performing and happy marketing teams.
- Understanding of cloud and customer success principles and motions.
- Comprehensive analytical skills with experience using performance metrics to guide strategy.
- Effective communication and stakeholder management skills, and translating insights into executive-ready recommendations.
- Demonstrated ability to lead through ambiguity and drive cross-functional alignment.
Compensation
- The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,400 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
Overview
Microsoft’s Commercial Cloud & AI Marketing team is at the forefront of shaping growth for Microsoft Azure & Commercial Cloud. We are seeking a Senior Director of Customer Success Marketing to join our team.
As the Senior Director of Customer Success Marketing, you will lead product marketing for Azure customer success, collaborating with engineering, product, and customer success teams. Your focus will be on helping customers adopt, deploy, and achieve results with Azure throughout their journey. Responsibilities cover all stages of the customer experience—including Azure Accelerate, Azure Essentials, Pricing, and Market Development Funds (MDF)—with a strong emphasis on aligning both customer and business objectives.
You will champion product truth, pilot AI-assisted marketing execution, and deliver impactful initiatives through field teams, partners, and direct channels such as Azure.com and in-product surfaces. In addition, you will be responsible for tracking business health by leveraging performance metrics and feedback loops, ensuring that all marketing efforts remain data-driven and customer-centric.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead marketing strategy and execution for Cloud & AI Customer Success.
- Establish Azure Customer Success vision, approaches and principles and define how they contribute to key moments in the customer journey.
- Own the inbound and post‑purchase customer journey—from first deployment through optimization—using self‑serve guidance, in‑product experiences, and digital lifecycle marketing.
- Drive product marketing for Azure Accelerate, Azure Essentials, Pricing, and MDF, ensuring alignment with solution plays and business priorities.
- Integrate pricing clarity and customer/partner feedback into messaging, guidance, and sales/partner readiness content to ensure messaging reflects real needs and drives adoption.
- Champion product truth for Azure Essentials guidance, including the Cloud Adoption Framework (CAF), Well‑Architected Framework (WAF), and reference architectures (prescriptive designs that show customers how to deploy Azure successfully) by partnering with engineering and Azure product marketing (PMM) and leveraging AI to increase customer adoption and engagement with Azure.
- Collaborate to create messaging for key customer success elements and build scalable, repeatable customer success motions that drive adoption, usage, and long‑term value across segments.
- Build and scale AI‑assisted customer success systems—using automation and agents to deliver clearer guidance, faster onboarding, and better customer outcomes.
- Manage MDF impact by collaborating to define and execute mutually beneficial projects across marketing, engineering, sales and our silicon partners.
- Track and optimize business health using Azure Consumed Revenue (ACR) mix & acceleration, Marketing ROI, Web metrics, and product metrics related to customer health, resilience and security.
- Use customer insights and data to influence product and engineering roadmaps, removing adoption blockers and improving real‑world usability.
- Embody our culture and values.
Qualifications Required/minimum qualifications
- Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business
- OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business
- OR equivalent experience.
- 6+ years people management experience.
Additional or preferred qualifications
- Master's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business
- OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 15+ years experience in business
- OR equivalent experience.
- 8+ years people management experience.
- 10+ years of experience in product marketing, program management, or cloud strategy roles.
- Proven success leading high-performing and happy marketing teams.
- Understanding of cloud and customer success principles and motions.
- Comprehensive analytical skills with experience using performance metrics to guide strategy.
- Effective communication and stakeholder management skills, and translating insights into executive-ready recommendations.
- Demonstrated ability to lead through ambiguity and drive cross-functional alignment.
Compensation
- The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,400 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
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Get Access To All JobsTips for Finding Customer Success Jobs at Microsoft Jobs
Align your background with Microsoft's CS tiers
Microsoft structures Customer Success around product lines like Azure, Microsoft 365, and Dynamics 365. Tailor your resume to show hands-on experience with enterprise software adoption, renewal management, or technical onboarding, not just general account management.
Confirm specialty occupation standing before applying
Customer Success roles at tech companies can face H-1B specialty occupation scrutiny. Before applying, verify your degree field directly maps to the role's core duties, whether that's business analytics, computer science, or information systems.
Target roles that appear across multiple U.S. regions
Microsoft posts Customer Success positions in Seattle, Atlanta, Chicago, and New York. Applying across multiple locations increases your chances and gives you more flexibility if one office moves faster through the sponsorship and offer process.
Use Migrate Mate to filter open roles by visa type
Not every Customer Success posting at Microsoft leads to sponsorship. Use Migrate Mate to identify which open roles explicitly support H-1B, E-3, or other visa categories, so you focus your applications where sponsorship is confirmed.
Track your H-1B cap timing against Microsoft's offer cycle
Microsoft typically recruits for Customer Success roles on a rolling basis, but USCIS only accepts H-1B cap petitions in April for an October 1 start. If you receive an offer outside that window, clarify with HR whether OPT or cap-exempt status can bridge the gap.
Customer Success at Microsoft jobs are hiring across the US. Find yours.
Find Customer Success at Microsoft JobsFrequently Asked Questions
Does Microsoft sponsor H-1B visas for Customer Success?
Yes, Microsoft sponsors H-1B visas for Customer Success roles. The company has a dedicated immigration team that manages petitions through USCIS, handles the Labor Condition Application filing with DOL, and covers associated legal costs for sponsored employees. Sponsorship is generally offered at the offer stage for qualifying roles, not retroactively, so it's worth confirming during your recruiter conversation.
How do I apply for Customer Success jobs at Microsoft?
Applications go through Microsoft's careers site, where Customer Success roles are listed by product area and region. You can also browse visa-sponsoring Customer Success openings on Migrate Mate, which filters specifically for positions open to sponsored candidates. Tailor your application to the product line, whether Azure, Microsoft 365, or Dynamics 365, since hiring managers look for product-relevant experience, not just general CS background.
Which visa types does Microsoft commonly use for Customer Success roles?
Microsoft sponsors H-1B, E-3, and H-1B1 visas for Customer Success positions, along with Green Card pathways through EB-2 and EB-3 classifications for longer-term employees. Australian citizens have a strong option with the E-3, which has no annual lottery and processes faster than the H-1B. The right visa depends on your nationality, degree field, and the specific role's requirements.
What qualifications does Microsoft expect for Customer Success roles?
Most Customer Success positions at Microsoft require a bachelor's degree in a relevant field such as business, computer science, or information systems, along with demonstrated experience managing enterprise software relationships. Roles supporting Azure or Dynamics often expect technical fluency alongside customer-facing skills. For H-1B sponsorship purposes, your degree field needs to have a direct connection to the specific duties of the role you're applying for.
How long does Microsoft's visa sponsorship process take for Customer Success hires?
After an offer is accepted, Microsoft's immigration team typically initiates the LCA filing with DOL, which takes around seven business days, before submitting the H-1B petition to USCIS. Standard USCIS processing runs three to six months. Premium processing, which Microsoft uses selectively, can return a decision in 15 business days. E-3 applicants generally move faster through consular processing, often within two to four weeks of scheduling an appointment.
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