Customer Success Jobs at Deloitte with Visa Sponsorship
Deloitte hires Customer Success professionals across its consulting and advisory practices, supporting enterprise clients through implementation, adoption, and ongoing service delivery. The firm has a well-established process for sponsoring work visas in this function, making it a realistic target for internationally qualified candidates.
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Get Access To All JobsPatient Services Technical Manager
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on June 26, 2026
Work you'll do
As a Patient Services Technical Manager specializing in our Customer practice, you will play a pivotal role in helping Patient Services clients achieve their transformation goals. Leveraging your expertise in patient services, you will interface between pharmaceutical, biotech or medical device clients and cross-functional implementation teams to identify and implement digital health solutions that improve patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and provide product and industry insights to deliver innovative solutions.
The ideal candidate will be curious, analytical, and confident with a natural drive to exceed immediate project requirements and overcome obstacles. A genuine passion for the life sciences industry, combined with relationship-building, leadership, and communication skills will be critical to success. Candidates should be energized by continuous personal improvement, proactively seeking out new skills and perspectives, exhibiting openness to coaching from senior colleagues, and contributing to the development of junior staff.
You will lead and deliver small engagements, or components of large, complex engagements for healthcare clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff.
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Required Qualifications
- Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
- 6 years of experience in Healthcare and/or Life Sciences Patient Services Consulting
- Life Sciences Cloud Certification
- 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation
- 4 years of experience with Patient Data platforms and familiarity with connectivity to platforms like data bricks
- 4 years of experience Patient CRM platforms; Salesforce, Veeva
- 4 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
- 6 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available.
Preferred Qualifications
- Advanced degree (e.g., MHA, MBA)
- SQL, Power BI, Tableau data analytics skills preferred
- Experience coordinating with globally located teams
- Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
- Experience implementing Salesforce Health Cloud or Life Sciences Cloud
- SAFe, PMP, PMI, or Agile certifications
- Experience defining personas, user journeys, and product features for life sciences patient services clients
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 - $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US
SS_US
Patient Services Technical Manager
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on June 26, 2026
Work you'll do
As a Patient Services Technical Manager specializing in our Customer practice, you will play a pivotal role in helping Patient Services clients achieve their transformation goals. Leveraging your expertise in patient services, you will interface between pharmaceutical, biotech or medical device clients and cross-functional implementation teams to identify and implement digital health solutions that improve patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and provide product and industry insights to deliver innovative solutions.
The ideal candidate will be curious, analytical, and confident with a natural drive to exceed immediate project requirements and overcome obstacles. A genuine passion for the life sciences industry, combined with relationship-building, leadership, and communication skills will be critical to success. Candidates should be energized by continuous personal improvement, proactively seeking out new skills and perspectives, exhibiting openness to coaching from senior colleagues, and contributing to the development of junior staff.
You will lead and deliver small engagements, or components of large, complex engagements for healthcare clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff.
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Required Qualifications
- Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
- 6 years of experience in Healthcare and/or Life Sciences Patient Services Consulting
- Life Sciences Cloud Certification
- 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation
- 4 years of experience with Patient Data platforms and familiarity with connectivity to platforms like data bricks
- 4 years of experience Patient CRM platforms; Salesforce, Veeva
- 4 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
- 6 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available.
Preferred Qualifications
- Advanced degree (e.g., MHA, MBA)
- SQL, Power BI, Tableau data analytics skills preferred
- Experience coordinating with globally located teams
- Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
- Experience implementing Salesforce Health Cloud or Life Sciences Cloud
- SAFe, PMP, PMI, or Agile certifications
- Experience defining personas, user journeys, and product features for life sciences patient services clients
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 - $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US
SS_US
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Get Access To All JobsTips for Finding Customer Success Jobs at Deloitte Jobs
Frame your credentials around client outcomes
Deloitte's Customer Success roles sit inside consulting engagements, so your resume needs to show measurable client impact, not just account management tasks. Quantify adoption rates, retention improvements, or implementation milestones you drove directly.
Identify which Deloitte practice is hiring
Customer Success at Deloitte spans multiple practice areas including Technology, Human Capital, and Consulting. Search by business unit, not just job title, so you're targeting the teams actively building out post-sale client support capacity.
Search open roles using Migrate Mate
Filter Customer Success positions at Deloitte by visa type on Migrate Mate to see which sponsorship categories are active for this function right now, so you're applying to roles that match your current immigration status.
Prepare your specialty occupation documentation early
For H-1B filings, USCIS requires evidence that Customer Success qualifies as a specialty occupation. Gather degree transcripts, job descriptions from prior roles, and any professional certifications that tie your background to a specific field of study.
Understand Deloitte's internal transfer options after joining
If you join through a cap-exempt route or on a different status, ask your recruiter whether Deloitte's internal mobility allows you to transfer into a Customer Success role later, which can affect your H-1B cap-subject filing window.
Customer Success at Deloitte jobs are hiring across the US. Find yours.
Find Customer Success at Deloitte JobsFrequently Asked Questions
Does Deloitte sponsor H-1B visas for Customer Success?
Yes, Deloitte sponsors H-1B visas for Customer Success roles. The firm has an established immigration program and works with candidates who need sponsorship for these positions. Because H-1B is cap-subject, timing matters significantly. If you're applying outside the April lottery window, ask your recruiter whether cap-exempt or alternative visa pathways apply to your situation.
Which visa types does Deloitte commonly sponsor for Customer Success roles?
Deloitte sponsors H-1B, H-1B1, and E-3 visas for Customer Success positions, along with immigrant visa pathways including EB-2 and EB-3 for longer-term sponsorship. H-1B1 applies to Chilean and Singaporean nationals, while E-3 is available exclusively to Australian citizens. Each category has different filing requirements and timelines, so your nationality and current status will shape which route is most practical.
What qualifications does Deloitte expect for Customer Success roles?
Deloitte's Customer Success positions typically require a bachelor's degree in business, information systems, or a related field, along with demonstrated experience managing enterprise client relationships through software implementations or managed services. Roles within technology-focused practices often expect familiarity with SaaS platforms or ERP systems. Client-facing communication skills and the ability to manage complex stakeholder environments are consistently weighted heavily across postings.
How do I apply for Customer Success jobs at Deloitte?
You can browse and filter open Customer Success roles at Deloitte on Migrate Mate, which shows positions by visa sponsorship type so you can identify roles that match your immigration status. Applications go through Deloitte's careers portal directly. Tailoring your application to the specific practice area, such as Consulting or Technology, improves your chances of clearing the initial screening stage.
How do I plan my timeline if Deloitte sponsors my H-1B for a Customer Success role?
H-1B petitions for cap-subject roles must be filed in April for an October 1 start date, so you need an offer in hand well before the March registration window. If you're on OPT, confirm your OPT end date against this calendar. USCIS premium processing can reduce the approval wait to around 15 business days, which helps if your OPT expiration and the October start date don't align cleanly.
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