Customer Service Jobs at Infosys with Visa Sponsorship
Infosys hires Customer Service professionals across its U.S. technology and software operations and has a well-established track record of sponsoring work visas for this function. If you're on OPT, CPT, or looking for H-1B or TN sponsorship, Infosys is a realistic target worth pursuing strategically.
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Get Access To All JobsSenior Process Associate - Customer Service
Location: Aguadilla, Puerto Rico
This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction. Primary responsibilities include direct phone-based customer interaction to answer and resolve a wide variety of inquiries related to client requirements. Evenings, weekend, and holiday availability is required. This position reports to the Customer Service Supervisor under the direction of the Customer Service Manager.
Responsibilities:
- Answers incoming calls from queue in a professional and courteous manner
- Assists internal and external customers via email
- Service internal and external customers via customer chat channel
- Ensure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient manner
- Transfers callers to the appropriate departments
- Escalate calls to supervisor as warranted
- Enter appropriate comments and notes within policy database
- Proactively recommend and upsell appropriate products based upon customer needs or direction from supervisor
- Takes a proactive approach to enhance product knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websites
- Foster a team environment by creating and maintaining a positive relationship with peers, customers, and business partners
- Consistently meet or exceed performance standards outlined in the Customer Service Department career path
Qualifications:
Basic:
- Minimum of 12 months of Customer Services or in a customer facing role
- High school diploma or GED required
Preferred:
- Fully bilingual (Spanish and English)
- Prior experience working in a call center environment is a plus
- Excellent verbal and written communication
- Ability to interact with customers in a professional manner while having an upbeat and friendly demeanor
- Excellent computer skills including experience with Microsoft Office products
- Ability to work independently at a quick pace and with a high degree of accuracy
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Senior Process Associate - Customer Service
Location: Aguadilla, Puerto Rico
This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction. Primary responsibilities include direct phone-based customer interaction to answer and resolve a wide variety of inquiries related to client requirements. Evenings, weekend, and holiday availability is required. This position reports to the Customer Service Supervisor under the direction of the Customer Service Manager.
Responsibilities:
- Answers incoming calls from queue in a professional and courteous manner
- Assists internal and external customers via email
- Service internal and external customers via customer chat channel
- Ensure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient manner
- Transfers callers to the appropriate departments
- Escalate calls to supervisor as warranted
- Enter appropriate comments and notes within policy database
- Proactively recommend and upsell appropriate products based upon customer needs or direction from supervisor
- Takes a proactive approach to enhance product knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websites
- Foster a team environment by creating and maintaining a positive relationship with peers, customers, and business partners
- Consistently meet or exceed performance standards outlined in the Customer Service Department career path
Qualifications:
Basic:
- Minimum of 12 months of Customer Services or in a customer facing role
- High school diploma or GED required
Preferred:
- Fully bilingual (Spanish and English)
- Prior experience working in a call center environment is a plus
- Excellent verbal and written communication
- Ability to interact with customers in a professional manner while having an upbeat and friendly demeanor
- Excellent computer skills including experience with Microsoft Office products
- Ability to work independently at a quick pace and with a high degree of accuracy
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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Get Access To All JobsTips for Finding Customer Service Jobs at Infosys Jobs
Align your resume to Infosys delivery models
Infosys Customer Service roles often sit within managed services or client delivery teams. Tailor your resume to show experience with SLA-driven support, ticketing systems, or enterprise client management rather than general retail or call center work.
Target roles at the right business unit
Infosys staffs Customer Service through multiple verticals including BPO and digital operations. Search for postings under Infosys BPM specifically, as that subsidiary handles a large share of client-facing support hiring and has its own sponsorship pipeline.
Ask HR directly about cap-subject H-1B timing
H-1B registrations open each March for an October 1 start date. When you receive an offer, confirm with Infosys HR whether they'll file in the next registration window and whether they cover premium processing, which cuts USCIS adjudication to 15 business days.
Browse open Customer Service roles using Migrate Mate
Filter for Infosys Customer Service positions that explicitly support visa sponsorship using Migrate Mate. This saves you from applying to postings where sponsorship isn't confirmed, which is a common time sink for international candidates in this field.
Verify your TN eligibility before the offer stage
Canadian and Mexican nationals in Customer Service management or analyst roles may qualify for TN status under USMCA. Check the DOL's TN occupation list against your specific job title before your offer call so you can raise it as an option with Infosys HR.
Customer Service at Infosys jobs are hiring across the US. Find yours.
Find Customer Service at Infosys JobsFrequently Asked Questions
Does Infosys sponsor H-1B visas for Customer Service?
Yes, Infosys sponsors H-1B visas for Customer Service roles, particularly for positions that meet the specialty occupation standard, such as customer operations analysts, service delivery managers, and client engagement roles requiring a relevant bachelor's degree. Sponsorship is more consistently offered for roles with defined technical or analytical responsibilities than for entry-level general support positions.
How do I apply for Customer Service jobs at Infosys?
Apply directly through the Infosys careers portal or find open Customer Service positions filtered by visa sponsorship on Migrate Mate. When applying, tailor your application to reference client delivery, SLA management, or technology-driven support experience. Follow up with your recruiter early to confirm sponsorship availability before investing time in multiple interview rounds.
Which visa types does Infosys commonly use for Customer Service roles?
Infosys sponsors H-1B visas for qualifying Customer Service roles and actively hires candidates on F-1 OPT and F-1 CPT for early-career positions. Canadian and Mexican nationals may be eligible for TN status depending on their job title and qualifications under USMCA. Infosys participates in E-Verify, which is required for F-1 OPT STEM extension employment.
What qualifications does Infosys expect for Customer Service roles?
Most Customer Service roles at Infosys require a bachelor's degree, which is also necessary to support H-1B specialty occupation classification. Practical experience with enterprise client management, CRM platforms, or service delivery frameworks strengthens your application significantly. Roles within Infosys BPM often prioritize candidates with exposure to process-driven support environments in technology or software-adjacent industries.
How do I time my application around the H-1B process at Infosys?
USCIS opens H-1B registration each March, with employment starting October 1 if selected. If you're on F-1 OPT, you can start working at Infosys before the October date while your H-1B petition is pending. To avoid a gap, secure your offer by January or February so Infosys has time to register you before the window closes.
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