Customer Service Jobs at EPAM Systems with Visa Sponsorship
EPAM Systems hires Customer Service professionals to support enterprise technology clients across global delivery teams. The company has a consistent track record of sponsoring work visas for qualified candidates in this function, making it a viable target if you need employer support to work legally in the U.S.
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Get Access To All JobsINTRODUCTION
Join our team to provide essential hands-on technical support. You'll be the face of IT excellence, solving hardware and software issues while ensuring employees have the technology they need to perform at their best. At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change. Req# 978164246.
Responsibilities
- Provide in-person technical support for end-user hardware, software, and connectivity issues
- Deploy and manage desktop and laptop equipment including imaging, provisioning, and decommissioning
- Support peripheral devices including monitors, docks, and audiovisual equipment
- Coordinate hardware repairs and warranty services with vendors and internal teams
- Maintain accurate asset inventory through proper tagging, tracking, and regular audits
- Troubleshoot and resolve operating system and application issues across the organization
REQUIREMENTS
- Experience providing hands-on technical support in corporate environments
- Knowledge of desktop operating systems, business applications, and hardware troubleshooting
- Familiarity with IT service management tools and ticketing systems
- Strong documentation skills with attention to detail and process compliance
- Excellent customer service approach with ability to explain technical concepts clearly
- Ability to work on-site 5 days per week at our Boston location, a 5 minute walk from South Station!
WE OFFER
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM.
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed.
Salary range: $80,000 - $130,000.
In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. Applications will be accepted on a rolling basis. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.
INTRODUCTION
Join our team to provide essential hands-on technical support. You'll be the face of IT excellence, solving hardware and software issues while ensuring employees have the technology they need to perform at their best. At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change. Req# 978164246.
Responsibilities
- Provide in-person technical support for end-user hardware, software, and connectivity issues
- Deploy and manage desktop and laptop equipment including imaging, provisioning, and decommissioning
- Support peripheral devices including monitors, docks, and audiovisual equipment
- Coordinate hardware repairs and warranty services with vendors and internal teams
- Maintain accurate asset inventory through proper tagging, tracking, and regular audits
- Troubleshoot and resolve operating system and application issues across the organization
REQUIREMENTS
- Experience providing hands-on technical support in corporate environments
- Knowledge of desktop operating systems, business applications, and hardware troubleshooting
- Familiarity with IT service management tools and ticketing systems
- Strong documentation skills with attention to detail and process compliance
- Excellent customer service approach with ability to explain technical concepts clearly
- Ability to work on-site 5 days per week at our Boston location, a 5 minute walk from South Station!
WE OFFER
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM.
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed.
Salary range: $80,000 - $130,000.
In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. Applications will be accepted on a rolling basis. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.
See all 6+ Customer Service at EPAM Systems jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at EPAM Systems Jobs
Frame your experience around enterprise client support
EPAM's Customer Service roles typically sit at the intersection of technology delivery and client relationship management. Tailor your resume to show experience supporting technical products, managing escalations, and working cross-functionally with engineering or project teams.
Target EPAM's global delivery and client services teams
EPAM structures Customer Service hiring around specific client accounts and industry verticals. Researching which accounts are active in your target city increases your chances of landing a role that already has headcount approval and a sponsorship budget.
Ask about LCA filing during the offer stage
Before signing an offer, confirm the employer has filed or will file a Labor Condition Application with the DOL. For Customer Service roles, the prevailing wage determination tied to your work location directly affects your offer terms and sponsorship eligibility.
Search EPAM's open Customer Service roles on Migrate Mate
Use Migrate Mate to filter EPAM Systems' Customer Service openings by visa type and location. This lets you identify roles where H-1B, TN, or OPT sponsorship is explicitly supported before you invest time in the application process.
Prepare for TN eligibility if you hold Canadian or Mexican citizenship
TN status can be a faster path into a Customer Service role at EPAM than waiting for H-1B cap season. Confirm your job title maps to a qualifying USMCA category and that EPAM's offer letter specifies the professional capacity clearly.
Customer Service at EPAM Systems jobs are hiring across the US. Find yours.
Find Customer Service at EPAM Systems JobsFrequently Asked Questions
Does EPAM Systems sponsor H-1B visas for Customer Service roles?
Yes, EPAM Systems sponsors H-1B visas for Customer Service positions. The company has an established immigration program that handles H-1B petitions through the annual USCIS cap lottery as well as cap-exempt pathways where applicable. If you're already in H-1B status with another employer, EPAM can also file an H-1B transfer so you can start without waiting for a new cap year.
How do I apply for Customer Service jobs at EPAM Systems?
Search EPAM Systems' careers portal directly or use Migrate Mate to browse open Customer Service roles filtered by visa sponsorship type. Tailor your application to highlight client-facing experience in technology or professional services environments. EPAM's hiring process typically includes a recruiter screen, one or two technical or competency-based interviews, and a final review with the hiring manager before an offer is extended.
Which visa types does EPAM Systems commonly use for Customer Service hires?
EPAM sponsors H-1B visas for the majority of international hires in Customer Service. The company also supports F-1 OPT and CPT for students still completing their studies or in their post-graduation authorization period. TN status is an option for Canadian and Mexican nationals whose role qualifies under USMCA professional categories. For longer-term pathways, EPAM has also pursued EB-2 and EB-3 Green Card sponsorship for retained employees.
What qualifications does EPAM Systems look for in Customer Service candidates?
EPAM's Customer Service roles at the enterprise level require strong communication skills, experience managing client relationships in technology or IT services environments, and comfort working across time zones with distributed teams. A bachelor's degree in business, communications, or a related field is standard for H-1B specialty occupation eligibility. Experience with CRM platforms, escalation management, and project coordination is frequently cited in job descriptions.
How do I time my Customer Service application around H-1B sponsorship deadlines?
The H-1B cap registration window opens in early March each year, with employment start dates no earlier than October 1. If you're targeting EPAM and need cap sponsorship, start your job search in the fall or winter before the registration window so there's time for offer negotiation and petition preparation. USCIS premium processing is available and reduces the adjudication window to 15 business days, which helps if your start date is time-sensitive.
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