Customer Service Jobs at Hyatt with Visa Sponsorship
Hyatt's Customer Service roles span front desk, concierge, guest relations, and reservations teams across its hotels and resorts. Hyatt has a consistent track record of sponsoring international workers in this function, supporting candidates through multiple visa pathways from initial hire through long-term status.
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Get Access To All JobsINTRODUCTION
This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.
YOUR ROLE AND RESPONSIBILITIES:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Responsibilities:
- Ensures that all brand standards are being maintained in each area of the property
- Oversees the operation of all hotel property departments
- Maintains current licenses and permits as prescribed by local, state, and federal agencies
- Provides a safe working environment in compliance with OSHA/MSDS
- Ensures compliance with all corporate accounting procedures
- Covers front desk shifts as needed
- Ensures each department has accurate and complete inventory and all supplies are maintained
- Assists and approves department managers’ scheduling against guest and hours/occupied room goals
- Assists team supervisors and managers with constructive coaching and counseling
- Focused on guest satisfaction scores and strategies for improvement
- Provides excellent customer service by being readily available/approachable for all guests
- Assists managers in proactive hiring and ensures appropriate staffing levels in all areas
BASIC QUALIFICATIONS:
- Minimum 3–5 years of hospitality management experience, preferably in a hotel environment
- Strong leadership and team development skills
- Excellent communication, interpersonal, and organizational abilities
- Proven track record in guest satisfaction and employee engagement
- Knowledge of hotel operations, budgets, and financial reporting
- Ability to work flexible hours, including nights, weekends, and holidays
BENEFITS (Full-Time Associates Only)
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
INTRODUCTION
This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.
YOUR ROLE AND RESPONSIBILITIES:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Responsibilities:
- Ensures that all brand standards are being maintained in each area of the property
- Oversees the operation of all hotel property departments
- Maintains current licenses and permits as prescribed by local, state, and federal agencies
- Provides a safe working environment in compliance with OSHA/MSDS
- Ensures compliance with all corporate accounting procedures
- Covers front desk shifts as needed
- Ensures each department has accurate and complete inventory and all supplies are maintained
- Assists and approves department managers’ scheduling against guest and hours/occupied room goals
- Assists team supervisors and managers with constructive coaching and counseling
- Focused on guest satisfaction scores and strategies for improvement
- Provides excellent customer service by being readily available/approachable for all guests
- Assists managers in proactive hiring and ensures appropriate staffing levels in all areas
BASIC QUALIFICATIONS:
- Minimum 3–5 years of hospitality management experience, preferably in a hotel environment
- Strong leadership and team development skills
- Excellent communication, interpersonal, and organizational abilities
- Proven track record in guest satisfaction and employee engagement
- Knowledge of hotel operations, budgets, and financial reporting
- Ability to work flexible hours, including nights, weekends, and holidays
BENEFITS (Full-Time Associates Only)
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
See all 211+ Customer Service at Hyatt jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Hyatt Jobs
Tailor your resume for hospitality operations
Hyatt's Customer Service hiring managers look for experience with property management systems like Opera or Amadeus. Highlight guest-facing roles, multilingual communication, and conflict resolution skills rather than generic customer support experience.
Target properties with high international guest volume
Hyatt's urban flagship hotels and resort properties handle international guests daily and are more likely to value multilingual candidates. Research which Hyatt brands, such as Park Hyatt or Grand Hyatt, align with your language skills and apply to those directly.
Verify your OPT start date against the offer timeline
Hyatt's onboarding cycle for Customer Service roles can run four to six weeks. If you're on F-1 OPT, confirm your Employment Authorization Document start date leaves enough runway before your offer's expected start date to avoid an authorization gap.
Understand how H-2B timing affects seasonal roles
Hyatt uses H-2B for seasonal Customer Service positions at resort properties. H-2B has a congressionally set annual cap, and slots fill fast. If you're targeting a seasonal role, ask the recruiter upfront whether the position is classified as temporary or permanent.
Ask about PERM sponsorship eligibility during the offer stage
Some Customer Service supervisory or specialist roles at Hyatt qualify for EB-2 or EB-3 sponsorship through PERM. Raise this during the offer conversation, not after signing, so you can confirm whether the role's DOL-defined duties meet the requirements for a labor certification filing.
Search Hyatt Customer Service roles on Migrate Mate
Filtering by employer and role type helps you identify which Hyatt properties are actively hiring internationally. Use Migrate Mate to surface open Customer Service positions where Hyatt has indicated sponsorship availability, so you apply where your visa type is already expected.
Customer Service at Hyatt jobs are hiring across the US. Find yours.
Find Customer Service at Hyatt JobsFrequently Asked Questions
Does Hyatt sponsor H-1B visas for Customer Service?
Yes, Hyatt sponsors H-1B visas for Customer Service roles, though sponsorship is more commonly associated with positions that meet the specialty occupation standard, such as guest relations manager or revenue operations roles with a degree requirement. Front-line hourly Customer Service roles are less likely to qualify for H-1B, so clarifying the job classification with the recruiter early in the process is practical.
How do I apply for Customer Service jobs at Hyatt?
You can apply through Hyatt's careers portal or through Migrate Mate, which filters open Hyatt Customer Service roles by visa sponsorship availability. When applying, tailor your application to the specific property and brand. Hyatt recruits at both the corporate and individual property level, so applying directly to the hotel you want to work at can improve your chances of reaching the right hiring manager.
Which visa types does Hyatt commonly use for Customer Service roles?
Hyatt sponsors a range of visa types for Customer Service positions. F-1 OPT and CPT are common entry points for recent graduates. J-1 is used for internship and training programs within hotel operations. H-2B covers seasonal Customer Service roles at resort properties. For longer-term or managerial positions, Hyatt has sponsored H-1B and pursued Green Card sponsorship through EB-2 and EB-3 pathways via PERM.
What qualifications does Hyatt expect for Customer Service roles?
Expectations vary by level and property. Front desk and guest relations roles typically require prior hospitality or service experience and familiarity with property management systems. Supervisory and specialist roles often expect a degree in hospitality management or a related field. Multilingual candidates are strongly valued across Hyatt's international and luxury properties. For H-1B eligibility, the role must require a specific bachelor's degree or higher in a relevant field.
How do I time my application if I need visa sponsorship before starting?
Lead time matters. H-1B petitions must be filed months before your intended start date due to USCIS processing timelines and the April lottery window. If you're on OPT with an expiring Employment Authorization Document, confirm your card's end date against the property's onboarding schedule before accepting an offer. For PERM-based Green Card sponsorship, the DOL labor certification process alone can take a year or more, so raise it early in your employment, not at renewal time.
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