Customer Service Jobs at Mphasis with Visa Sponsorship
Mphasis hires Customer Service professionals to support enterprise technology clients across IT services and digital transformation projects. The company has an established sponsorship process for this function, working across multiple visa categories to bring in qualified candidates who meet client-facing and technical support requirements.
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Get Access To All JobsPosition Overview:
The Credit Card lending team is responsible for assessing a loan applicant's ability to repay the loan and recommending that it be approved or denied. The role includes analyzing, negotiating, pricing and documenting lines of credit as per the lender judgment, it also includes the review of other transactions that have an element of credit risk, evaluating the borrower's application and using prior experience dealing with similar applicants to regulate credit approval & process credit line increase request using credit bureaus, spend/payment history on savings/checking/investment accounts, and deposits to accommodate customer spend as well as capture spend from competitor credit cards.
Essential Job Functions - Skills:
- Due diligence - Attention for Details and being a quick learner
- Problem solving skills
- Ability & knowledge to evaluate risk management
- Knowledge of industry, Background in Finance. College grads
- Excellent Communication skills.
Requirements
Must be able to work onsite at our Carrollton, TX office
- Candidates should have minimum 2 years of experience in credit cards operations with experience & understanding of judgmental lending
- Detail oriented, while still providing reliable and consistent results
- Dependable problem-solving skills
- General understanding of financial markets & exposure to credit card operations will be an advantage
- Strong communication and interpersonal skills
- Good organizational skills and ability to work with minimal supervision in a high production and fast-paced environment
- Ability to work well in an integrated team alongside a range of personality types
Who are we?
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Employment Opportunity
Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.
Job Type: Full-time
Pay: Up to $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Please provide best email address to reach you at.
Experience:
- credit card loan lending: 2 years (Preferred)
- Consumer Loan: 2 years (Preferred)
Schedule: 4 weekdays + 1 weekend day
Shift: 9 hours between 7:00 AM – 10:15 AM CST start (1 hour lunch included)
Work Location: In person
Position Overview:
The Credit Card lending team is responsible for assessing a loan applicant's ability to repay the loan and recommending that it be approved or denied. The role includes analyzing, negotiating, pricing and documenting lines of credit as per the lender judgment, it also includes the review of other transactions that have an element of credit risk, evaluating the borrower's application and using prior experience dealing with similar applicants to regulate credit approval & process credit line increase request using credit bureaus, spend/payment history on savings/checking/investment accounts, and deposits to accommodate customer spend as well as capture spend from competitor credit cards.
Essential Job Functions - Skills:
- Due diligence - Attention for Details and being a quick learner
- Problem solving skills
- Ability & knowledge to evaluate risk management
- Knowledge of industry, Background in Finance. College grads
- Excellent Communication skills.
Requirements
Must be able to work onsite at our Carrollton, TX office
- Candidates should have minimum 2 years of experience in credit cards operations with experience & understanding of judgmental lending
- Detail oriented, while still providing reliable and consistent results
- Dependable problem-solving skills
- General understanding of financial markets & exposure to credit card operations will be an advantage
- Strong communication and interpersonal skills
- Good organizational skills and ability to work with minimal supervision in a high production and fast-paced environment
- Ability to work well in an integrated team alongside a range of personality types
Who are we?
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Employment Opportunity
Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.
Job Type: Full-time
Pay: Up to $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Please provide best email address to reach you at.
Experience:
- credit card loan lending: 2 years (Preferred)
- Consumer Loan: 2 years (Preferred)
Schedule: 4 weekdays + 1 weekend day
Shift: 9 hours between 7:00 AM – 10:15 AM CST start (1 hour lunch included)
Work Location: In person
See all 10+ Customer Service at Mphasis jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Mphasis Jobs
Frame your résumé around enterprise client support
Mphasis serves large enterprise and financial services clients, so Customer Service roles lean toward account management and technical support workflows. Highlight experience with ticketing systems, SLAs, and multi-stakeholder communication rather than general retail or call center work.
Verify your OPT timeline before applying
If you're on F-1 OPT, confirm your remaining authorization window against Mphasis's typical onboarding cycle. USCIS requires your OPT start date to fall within 90 days of your program end date, and a slow hiring process can erode that buffer faster than expected.
Ask about cap-exempt filing eligibility early
Mphasis places workers at client sites, which sometimes qualify as cap-exempt institutions. During initial recruiter conversations, ask directly whether your placement site affects H-1B cap status. The answer changes your filing timeline and whether you need to wait for April registration.
Search Mphasis Customer Service openings on Migrate Mate
Use Migrate Mate to filter Mphasis Customer Service roles by visa type before applying. This lets you target positions already matched to your sponsorship category instead of discovering eligibility gaps late in the recruiter screening process.
Prepare documentation that bridges service and technical skills
DOL Labor Condition Applications for Customer Service roles at IT firms must justify prevailing wage for the specific job duties. Gather performance reviews, certifications, or client feedback that demonstrate specialized technical support competency rather than generalist service experience.
Clarify TN eligibility if you hold Canadian or Mexican citizenship
TN status is available without a lottery or annual cap, but Customer Service roles must qualify under a designated USMCA profession. Confirm with your recruiter that the specific Mphasis job description maps to an eligible TN category before accepting an offer.
Customer Service at Mphasis jobs are hiring across the US. Find yours.
Find Customer Service at Mphasis JobsFrequently Asked Questions
Does Mphasis sponsor H-1B visas for Customer Service?
Yes, Mphasis sponsors H-1B visas for Customer Service roles, particularly positions that involve technical support, enterprise account management, or client-facing work tied to IT service delivery. Sponsorship is generally initiated after an offer is extended. Because Mphasis operates as a staffing and IT services firm, your placement site may also affect whether your petition is cap-subject or cap-exempt, so clarify that detail with your recruiter early.
Which visa types does Mphasis commonly use for Customer Service roles?
Mphasis sponsors across several categories for Customer Service positions, including H-1B, F-1 OPT, F-1 CPT, TN, and Green Card pathways like EB-2 and EB-3. F-1 OPT and CPT are common entry points for recent graduates. Longer-term employees in specialized roles often transition to H-1B sponsorship or begin PERM-based Green Card processes through EB-2 or EB-3 depending on their qualifications and the role's requirements.
What qualifications does Mphasis expect for Customer Service positions?
Mphasis Customer Service roles tied to visa sponsorship typically require a bachelor's degree in a relevant field such as business, communications, or information technology. Beyond the degree, candidates are expected to demonstrate familiarity with enterprise support environments, CRM platforms, and service-level frameworks. Roles that interface directly with technology clients often require at least some exposure to IT infrastructure or software products, distinguishing them from general customer service work.
How do I apply for Customer Service jobs at Mphasis?
You can find and apply for Customer Service roles at Mphasis directly through the Mphasis careers portal or through Migrate Mate, which lists Mphasis openings filtered by visa sponsorship type so you can identify roles that match your immigration status before applying. When applying, tailor your résumé to emphasize technical support experience and enterprise client work, as Mphasis recruiters screen heavily for alignment with their IT services delivery model.
How long does the sponsorship and hiring process typically take at Mphasis?
From offer to work authorization, the timeline depends on your visa category. F-1 OPT authorization through USCIS can take two to four months if you apply for a STEM extension. H-1B sponsorship follows the April registration cycle, with employment starting October 1 at the earliest for cap-subject petitions. TN status for Canadian citizens can be obtained at a port of entry, making it faster. Build your job search timeline backward from these filing windows to avoid gaps.
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