IT Support Jobs at EPAM Systems with Visa Sponsorship
EPAM Systems hires IT Support professionals to keep complex engineering environments running across global delivery teams. The company has a consistent track record of sponsoring work visas for technical support roles, making it a strong target if you're building a long-term career in the U.S. technology sector.
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Get Access To All JobsINTRODUCTION
Join our team to provide essential hands-on technical support. You'll be the face of IT excellence, solving hardware and software issues while ensuring employees have the technology they need to perform at their best. At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change. Req# 978164246.
Responsibilities
- Provide in-person technical support for end-user hardware, software, and connectivity issues
- Deploy and manage desktop and laptop equipment including imaging, provisioning, and decommissioning
- Support peripheral devices including monitors, docks, and audiovisual equipment
- Coordinate hardware repairs and warranty services with vendors and internal teams
- Maintain accurate asset inventory through proper tagging, tracking, and regular audits
- Troubleshoot and resolve operating system and application issues across the organization
REQUIREMENTS
- Experience providing hands-on technical support in corporate environments
- Knowledge of desktop operating systems, business applications, and hardware troubleshooting
- Familiarity with IT service management tools and ticketing systems
- Strong documentation skills with attention to detail and process compliance
- Excellent customer service approach with ability to explain technical concepts clearly
- Ability to work on-site 5 days per week at our Boston location, a 5 minute walk from South Station!
WE OFFER
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM.
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed.
Salary range: $80,000 - $130,000.
In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. Applications will be accepted on a rolling basis. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.
INTRODUCTION
Join our team to provide essential hands-on technical support. You'll be the face of IT excellence, solving hardware and software issues while ensuring employees have the technology they need to perform at their best. At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change. Req# 978164246.
Responsibilities
- Provide in-person technical support for end-user hardware, software, and connectivity issues
- Deploy and manage desktop and laptop equipment including imaging, provisioning, and decommissioning
- Support peripheral devices including monitors, docks, and audiovisual equipment
- Coordinate hardware repairs and warranty services with vendors and internal teams
- Maintain accurate asset inventory through proper tagging, tracking, and regular audits
- Troubleshoot and resolve operating system and application issues across the organization
REQUIREMENTS
- Experience providing hands-on technical support in corporate environments
- Knowledge of desktop operating systems, business applications, and hardware troubleshooting
- Familiarity with IT service management tools and ticketing systems
- Strong documentation skills with attention to detail and process compliance
- Excellent customer service approach with ability to explain technical concepts clearly
- Ability to work on-site 5 days per week at our Boston location, a 5 minute walk from South Station!
WE OFFER
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM.
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed.
Salary range: $80,000 - $130,000.
In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. Applications will be accepted on a rolling basis. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.
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Get Access To All JobsTips for Finding IT Support Jobs at EPAM Systems Jobs
Align Your Certifications to EPAM's Stack
EPAM's IT Support teams operate across enterprise-scale environments running Microsoft, ServiceNow, and cloud-based infrastructure. Certifications like CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals signal you're ready to contribute without a long ramp-up period.
Target EPAM's Global Delivery Center Locations
EPAM concentrates IT Support hiring near its largest delivery centers, including offices in major metro areas like New York, Atlanta, and Philadelphia. Applying to roles tied to these hubs increases your chances of reaching a hiring manager who regularly works with sponsored candidates.
Clarify OPT or CPT Eligibility Before Applying
If you're on F-1 status, confirm whether the role qualifies under your degree field before your first interview. EPAM's IT Support positions often sit at the intersection of computer science and business systems, which can affect whether standard OPT or STEM OPT extension applies to your situation.
Ask Recruiters About LCA Filing Early
Once you receive an offer, ask the recruiter which EPAM entity will appear on your Labor Condition Application. EPAM operates multiple legal entities, and the specific entity filing with DOL affects your worksite location and prevailing wage determination under H-1B rules.
Browse Open Roles Before Reaching Out
Use Migrate Mate to filter IT Support openings at EPAM by visa type before contacting recruiters. Arriving at conversations with a specific requisition in hand, rather than a general inquiry, moves you past initial screening much faster at large technology employers.
Understand TN Eligibility for Support Roles
If you're a Canadian or Mexican citizen, some EPAM IT Support roles qualify under the TN visa category as a Computer Systems Analyst. Verify the job description explicitly references systems analysis responsibilities, since purely helpdesk-oriented titles can face scrutiny at the border.
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Find IT Support at EPAM Systems JobsFrequently Asked Questions
Does EPAM Systems sponsor H-1B visas for IT Support roles?
Yes, EPAM Systems sponsors H-1B visas for IT Support positions, particularly for roles that meet the specialty occupation standard, meaning the job requires at least a bachelor's degree in a specific technical field. Because H-1B selection is subject to an annual lottery run by USCIS, EPAM typically initiates the process well in advance of the April registration window. Confirming sponsorship intent early in the interview process is the right approach.
How do I apply for IT Support jobs at EPAM Systems?
You can find open IT Support positions at EPAM through Migrate Mate, which filters roles by visa sponsorship type so you can identify listings relevant to your immigration status. When applying, tailor your resume to reflect the specific infrastructure environment described in the posting. EPAM's recruitment process for technical support roles typically includes a recruiter screen, a technical assessment, and one or more hiring manager interviews before an offer is extended.
Which visa types does EPAM Systems commonly use for IT Support positions?
EPAM sponsors several visa categories for IT Support hires, including H-1B for specialty occupation roles, F-1 OPT and CPT for students currently enrolled or recently graduated, and TN visas for Canadian and Mexican citizens in qualifying analyst roles. For candidates pursuing permanent residency, EPAM has a track record of supporting EB-2 and EB-3 Green Card pathways through the PERM labor certification process administered by DOL.
What qualifications does EPAM Systems expect for IT Support roles?
EPAM generally expects a bachelor's degree in information technology, computer science, or a closely related field, along with hands-on experience supporting enterprise systems. Familiarity with ticketing platforms like ServiceNow, Active Directory administration, and cloud environments such as Microsoft Azure or Google Workspace is commonly referenced in postings. ITIL certification and experience in a structured delivery environment are frequently cited as differentiating qualifications for mid-level support roles.
How do I manage the timeline between my job offer and visa filing at EPAM?
The timeline depends on your current status. F-1 OPT holders can begin work as soon as their EAD card is active, while H-1B candidates must wait for USCIS to approve the petition, which can take three to six months under standard processing. EPAM's HR and immigration teams typically work with an outside counsel firm to manage filing deadlines. Clarifying your status expiration date at the offer stage allows both sides to sequence the LCA and I-129 filings without gaps in work authorization.
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